American Home Shield
- Home warranty industry founder and leader since 1971
- Choose from three plans
- Covers systems, appliances, or a combination
- Roof leak protection available
- Customize your service call fee to suit your budget
- Nationwide network of 17,000 local, licensed contractors
- More than 1.8 million customers served
American Home Shield is a Tennessee-based company founded in 1971 to provide home warranty services in the United States through its network of home service professionals. The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Coverage
American Home Shield has one of the most comprehensive coverage options in the home warranty industry, and it covers more appliances and systems than its competitors. They recently updated their plans, and now they have three, which simplifies choosing the right one for your home.
The ShieldSilver plan covers systems only, but you can add certain add-ons like pools, electronics, and guest houses. The ShieldGold plan covers systems and appliances, with add-on options. The ShieldPlatinum plan covers everything in the ShieldGold plan, plus roof leaks up to $1,500 and some routine maintenance services.
Overall, American Home Shield covers 23 systems and appliances, which is more than most of their competitors, and it fully covers 11 of those items. There is no limit on the number of claims a customer can file over the year's contract.
Pricing
American Home Shield has a flexible pricing policy and offers three different coverage plans and three trade service call fee levels: $75, $100, and $125. The minimum annual premium is $34.99 per month, which is lower than many competitive plans.
Consumers should note that their final price will vary by plan, service call charge selected, and location. You can find a sample contract on their website, and customers can cancel anytime within their 30-day wait period and receive a full refund. Customers can also cancel anytime during the contract term, as this is a non-binding contract.
Claims and Services
Claims can be submitted online 24/7/365, and American Home Security does not require an inspection prior to warranty purchase. They have a large network of service professionals and offer a 60-day workmanship guarantee on their services. As the largest home warranty company in the US, American Home Shield pays out on more claims than any other competitor.
Reputation
American Home Shield has been in business since 1971, making it the oldest player in the home warranty industry, with over 1.7 million customers. In 1989, the company was acquired by ServiceMaster, an established firm that also owns Terminix and Merry Maids. They have a B rating with the Better Business Bureau and a 1.4 out of 5 TrustPilot rating.
