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    Announcement

    Ampersand introduces integration infrastructure for enterprise AI agents

    Ampersand argues that enterprise agents need scoped permissions and support for customer-specific fields and workflows.

    SantiagoSA
    alana goyalAG
    Ayan BaruaAB
    3 Sources, ,

    TLDR

    Ampersand says its infrastructure powers agent actions for 11x, Orb and Square in systems including Salesforce, SAP, NetSuite and Workday. It argues that connecting agents to those systems requires support for custom fields, workflows and permissions. In a separate post, a user says Ampersand handles API calls, authentication, token refreshes and retries after customers configure Salesforce object and field mappings.

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    3 Sources, first seen 2h ago

    Combined views

    362.4K

    3 Sources, first seen 2h ago

    430 likes
    2h ago
    first seen 2h ago
    430 likes
    119 comments
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    119 comments
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    3 Sources

    Ayan Barua@ayanbYour AI is vaporware without deep integrations with your customers’ systems of record. Introducing @WithAmpersand: integration infrastructure for enterprise agents. We power 11x, Orb, and Square's ability to take agentic action in systems of record like Salesforce, SAP, NetSuite, and Workday. Ask anyone serious about building AI and they’ll tell you: - The SaaSpocalypse didn’t happen. The world depends on CRMs, ERPs, HRISs, and ITSMs. - Your customers customized their deployments beyond recognition. - Systems of record companies are basically monopolies. They never had to make their APIs and MCPs user-friendly. - Docs don't explain half the weird edge cases you'll hit. - One bad write can blow up your pilot or renewal. - Once you finally get it working, someone changes a field and it breaks again. The world's data lives in structured databases. AI needs a translation layer to work with it. So, for your AI to truly transform the way enterprises work, you'll need deep integrations built for: - scoped permissions - bi-directional actions - real-time speed for agents - custom objects, fields, and workflows for each of your customers We built Ampersand to power the future of software. AI didn't trivialize writing integrations. It made them the critical path. I believe that deeply, so I didn't make a launch video about Ampersand. Instead, it's the best builders I know explaining just how big of a challenge this is.2h
    alana goyal@alanaagoyalRT @ayanb: Your AI is vaporware without deep integrations with your customers’ systems of record. Introducing @WithAmpersand: integration…2h
    Santiago@svpinoThe biggest advantage of using this is how much system-specific work it packages for you. You can use Ampersand to connect an agent to your customer's Salesforce. You configure the object and field mappings, and Ampersand applies them while handling API calls, authentication, token refreshes, and retries. If you've ever tried to deal with two different Salesforce accounts, you know how painful this is.2h
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    3 Sources

    Ayan Barua@ayanbYour AI is vaporware without deep integrations with your customers’ systems of record. Introducing @WithAmpersand: integration infrastructure for enterprise agents. We power 11x, Orb, and Square's ability to take agentic action in systems of record like Salesforce, SAP, NetSuite, and Workday. Ask anyone serious about building AI and they’ll tell you: - The SaaSpocalypse didn’t happen. The world depends on CRMs, ERPs, HRISs, and ITSMs. - Your customers customized their deployments beyond recognition. - Systems of record companies are basically monopolies. They never had to make their APIs and MCPs user-friendly. - Docs don't explain half the weird edge cases you'll hit. - One bad write can blow up your pilot or renewal. - Once you finally get it working, someone changes a field and it breaks again. The world's data lives in structured databases. AI needs a translation layer to work with it. So, for your AI to truly transform the way enterprises work, you'll need deep integrations built for: - scoped permissions - bi-directional actions - real-time speed for agents - custom objects, fields, and workflows for each of your customers We built Ampersand to power the future of software. AI didn't trivialize writing integrations. It made them the critical path. I believe that deeply, so I didn't make a launch video about Ampersand. Instead, it's the best builders I know explaining just how big of a challenge this is.2h
    alana goyal@alanaagoyalRT @ayanb: Your AI is vaporware without deep integrations with your customers’ systems of record. Introducing @WithAmpersand: integration…2h
    Santiago@svpinoThe biggest advantage of using this is how much system-specific work it packages for you. You can use Ampersand to connect an agent to your customer's Salesforce. You configure the object and field mappings, and Ampersand applies them while handling API calls, authentication, token refreshes, and retries. If you've ever tried to deal with two different Salesforce accounts, you know how painful this is.2h