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357 Comments
- ACwriter, on 05/20/2008, -14/+279One good thing to come of this is that honest buyers can leave a negative comment when it really is deserved without fear of hurting their feedback. Abuse will happen but I see this as a potentially positive step to weed out the bad vendors. Then again I may change my mind when/if I sell more than I buy.
- drafhk, on 05/20/2008, -9/+184Honestly, I don't see much downside to this. Payment happens before items are shipped, so there's never really any harm done to merchants. Buyers, though, many times can't afford to leave bad feedback when they have a justifiable problem, for risk of it being reciprocated.
- Jpardue, on 05/20/2008, -8/+157A++++++ ARTICLE.... SUPER FAST POSTING ON DIGG!!!!! WILL DO DIGGING AGAIN!!!!! A++++++++++!!!!!!
- lolinyerface, on 05/20/2008, -21/+134eBay killed the internet merchant! Oh wait, they all just moved to craigslist.
- Cyberbladewolf, on 05/20/2008, -19/+130As a seller I'm incredibly disappointed. I had a 100% positive feedback rating up until one jackass gave me negative feedback, for HIS problem. I sold him a NES and a few games, and the NES was finicky (Like they all are anymore) so he thought it was defective. Instead of contacting me first about a refund or replacement (Which I would have gladly supplied at my cost) he just flat out gave me a negative feedback rating. Should I not be allowed to give him a negative feedback for his ignorance and lack of cooperation?
- Azimuth1, on 05/20/2008, -9/+98I've never understood why they don't just make it so that you only see the feedback they've given you once you've given them your feedback. Surely that just solves the problem completely?
- vtbarrera, on 02/03/2009, -4/+71I agree with this. It's so ***** that vendors basically demand positive feedback first. In this industry the consumer should be king.
- tehgoatman, on 05/20/2008, -1/+63Yeah this happened to me.. i had a seller flat out refuse to send me the item and they only partially refunded my paypal money.. i thought other buyers deserved to know this was a shady seller and of course they slap me back with a flatout "no reason for negative, bad ebayer" and negative feedback and of course an email request that same day to mutually remove feedback.. thats the game they used to play.
- wrboyce, on 05/20/2008, -4/+51This is definitely a step in the right direction. I have had had to deal with sellers trying to fob me off with fake products and upon leaving them bad feedback only had my own reputation tarred with the same brush - it would be a nice system if we could rely on honesty.
Evidently, we can't. Shame.. - jefuchs, on 05/21/2008, -4/+46Today has been declared a national holiday in Nigeria!
- TheInformer, on 05/20/2008, -5/+47eBay quit being about people years ago. Now it's just another commercialized site filled with professional vendors.
- SpectralSounds, on 05/20/2008, -8/+44Good, Im glad.
I got negative feedback from a seller not too long ago. I was very unhappy with the way they conducted business. I sent the seller at least 4 emails trying to get the situation resolved. I didn't get any answers from them, so I gave them negative feedback. So, they gave me negative feedback in return....
Then after I gave them negative feedback they got a third party "Dispute Resolution Company" involved to, "Resolve the negative feedback issue".
Long story short, the problem was not solved, I still have the negative feedback and so does he. Haven't been back to eBay since. - fluidfoundation, on 05/20/2008, -3/+36yeah, craigslist is _much_ safer.....
- Markers, on 05/21/2008, -2/+33This is absolutely fantastic! I'm sick and tired of being held hostage by sellers even though I've held up end of the deal by providing payment minutes after the auction has ended.
Recently I purchased an item from a foreign merchant that was DOA; after overcoming the language barrier he promptly shipped me a replacement and covered the cost to send back the defective item, awesome. I left him "positive" feedback stating that the original item was defective but he shipped me a replacement immediately, A++. He must have misinterpreted what I said because he left negative feedback saying something to the effect of "bother me. unhappy customer. liar.". What a ***** *****. - Jabertsohn, on 05/20/2008, -5/+34Making the seller leave feedback first would be a simpler solution.
- MomentOfClarity, on 05/20/2008, -4/+31This is definitely a good thing.
There's far too much retaliatory feedback left from ***** merchants on honest buyers.
If a payment is not received by the merchant, what more is needed than the ability to file an unpaid item dispute and move on? - BigManOnCampus, on 05/20/2008, -7/+33A 99% rating isn't going to make me avoid buying from you.
The big problem that this change includes is that since buyers are now exempt from negative feedback, then nigerian scammers cannot be outed. So, wtf, ebay, you just gave every scammer in the world the ability to scam away and have perfect records on your service. - blackjack75, on 05/20/2008, -13/+37How can a buyer scam when he has to pay in advance ?
- paradexes, on 05/20/2008, -1/+24Honestly, I have not used Ebay in almost a year now. I had a merchant leave me a negative review after we BOTH agreed over the phone that there was a problem with the item they sent me. They sent me an intel motherboard that was made for emachines. The part of it being for emachines was not mentioned. And for anyone who has ever tried to flas the BIOS on one of those things to a normal intel BIOS will know it is next to impossible. At any rate I was pissed that I did not get what I paid for which was an INTEL not an emachines mobo (again not mentioned on the page). I addressed it with the merchant and put the info on the feedback, and got a horrible review back. It was the only bad review I ever got, but it left me with a bad experience.
After that I just decided it was worth my money and peace of mind to just go to newegg or the other sites like it and just buy my stuff that way. I have not regretted that decision since. But then thats just my experience. - hungarianhc, on 05/20/2008, -1/+23This is true, MOST of the time - however, just ask people who have gotten F'd by credit card chargebacks. I.E. You get paid. You ship the item. All's well. You transfer the money out of paypal to your bank. One day you show up and your paypal has a balance of like NEGATIVE $500.
- tmgneuguy, on 05/20/2008, -3/+25I understand both sides of this issue. Buyers want to be able to leave honest feedback without suffering from the seller leaving negative feedback if they don't like the buyer's feedback. At the same time, sellers want to protect themselves from potential bad buyers.
What if eBay just created a way so that each person's feedback remained hidden until both parties have left feedback? Once both people leave feedback, it becomes locked and can't be changed. - dirrtydirrty, on 05/20/2008, -5/+26The role of a buyer is to pay the full amount in a timely manner. The role of a seller is to accurately describe the item and ship it in a safe and timely manner. These should be the only basis for leaving feedback. In a perfect world, once the seller pays, the buyer should leave positive feedback immediately if everything is paid in a timely manner. The buyer would then leave positive feedback once the item is received and appears to be accurately described. What eBay is trying to do is eliminate retaliation feedback.
Your comment of "Should I not be allowed to give him a negative feedback for his ignorance and lack of cooperation?" would count as a retaliation feedback since it has nothing to do with the buyer's ability to pay on time. While, I agree that it was the buyer's fault for not seeking a resolution before quickly leaving the negative feedback, I would see you as the bad guy if you were to leave a retaliation negative feedback.
I hate it when I receive an item that was either shipped extremely late or was not accurately described and find a letter in the box that states that the seller will not leave feedback until I do it first. This would then force me to not leave any feedback at all in fear of getting a retaliation feedback. There are a few eBay transactions where I have yet to leave a feedback for that very reason.
I've had to leave a few negative feedbacks for non-paying bidders so I do understand how this would be unfair for sellers but I can really only see this from the buyer's side since 95% of my transactions are from the buying end. - yabos, on 05/21/2008, -1/+21Sellers often hold positive feedback over your head and if you don't leave them any feedback they won't for you.
- Pyehole, on 05/20/2008, -3/+22You've obviously never sold anything on ebay before. Most people are great, but eventually you'll run across the customer from hell.
- JackSchittt, on 05/21/2008, -11/+29I've been using Ebay for 10 years. While I may continue using their service as a buyer, I will no longer sell items on that site because of this policy.
I am one of those sellers a lot of people complain about. I do not leave feedback for the buyer until feedback is left for me. Why? Because a transaction isn't over just because the buyer pays. Anything could happen after that, legitimate or otherwise. There could be a problem or question about the item I sold after the buyer receives the item. The buyer could pull one of the numerous stunts available in an attempt to screw me over. The item could get lost in the mail. I inform the buyer of this beforehand: Feedback is not left for you until feedback is left for me. No exceptions. I consider the buyer leaving feedback as his acknolwedgment that the transaction completed successfully. Once the buyer leaves feedback saying everything is (or isn't) Ok, then I leave feedback in return.
As a buyer, I hold myself to the same standard. I pay for the item immediately, and leave feedback once the item is received in satisfactory condition, whether or not it was left for me. I don't hunt down sellers to leave me feedback, either. If they leave it, fine. If they don't, fine.
I've had both buyers and sellers pull unbelievable stunts over the years. I had a guy buy a rare sports card off me, try to touch up a couple of imperfections, then demand a refund once he realized that the card was now worthless. I just recently tried to buy a phone off Ebay, only to have the seller stall me for almost 3 weeks, then finally admit he never owned the phone in the first place when I told him i was turning him into Ebay and Paypal. I've had the "I'll send you more than it's worth. Send the item to Africa and keep the extra money for yourself!" scams attempted on me. You name it, I've seen it.
Quite frankly, this is the worst possible way they could have changed the feedback system. There are so many other, better suggestions out there. This one only drives sellers away and opens the ones who stay to dozens of different scams from buyers. - ahalbert, on 05/20/2008, -2/+19I totally agree with your thought, i have had the situation where i have paid for something, never got it, left negative feedback and then got slapped back for doing nothing wrong. I don't know if this is a good solution because it harms sellers......I think that whoever marks a negative feedback first should automatically disable the others chance until they can prove that they had shipped or paid for the item.
- WriterSD, on 05/20/2008, -3/+20I believe the people who think this a great idea have not sold many items on eBay. Now con artists and reputable buyers will all have 100% positive feedback? Buyers can certainly game the system too. Just as some sellers do, some buyers leave negative feedback for no good reason. Now other sellers can't be alerted to the buyer's actions. Nice.
I'm a seller (well, I was a seller) and although 99% of my buyers have been awesome, there are some messed up ones out there. This is not a good idea. - maninalift, on 05/21/2008, -3/+20You could be given a fixed period of time in which you can give feedback after which feedback on you is posted regardles of whether you took the opportunity to leave feedback
- gizzymo, on 05/20/2008, -11/+27This is good over all, good sellers will rise to the top, as finally feedback from buyers will begin to mean something..... At the end of the day, we all know ebay is like the real world, no seller can get an A++++ all the time. I'll sooner trust a seller with 98.3% positives, than 100%, as with 100%, up until now, that just means bad feedback is been removed......
- inactive, on 05/20/2008, -2/+18Please to be sending me the dollars that I am requesting. As for your question, the answer is being quite apparent if you are sending me the money through paypal which I am sending electronic mail of requests. Please to be replying with financial institution information with security social number and relevant data. I will soon be answering your question.
God be with you
ebay :( - FadieZ, on 05/20/2008, -21/+37Flat out *****. Wtf is this going to solve, anyway? I've had a ridiculously childish buyer give me negative feedback on a table for a 0.2'' chipped piece of paint, even though the flaw was printed in BOLD 24 point font on the item page.
Some people are ***** retards, and we should have the right to tell them that they're ***** retards. I've lost all respect for eBay. - saigumi, on 05/21/2008, -0/+15I thought the same thing until I sent two brand new books that hadn't even been flipped through straight from my store, wrapped in sleeves and bubble wrap packaged perfectly to survive a nuclear blast and the buyer goes on a 3 page tirade about how the books are "definitely not new", "covered in crap", "pages torn out", "deep gouges in the covers", how he could have gotten it cheaper locally (as if I had some control over how much he bid), that my shipping was gougingly high ($4.95 for almost 2 pounds of books sent via USPS priority), etc...
I responded that he could send them back for a full refund per my terms. He never did. Looking at his feedback, I'm thinking it is his MO to try to scam sellers into giving him at least a partial refund.
Yeah, there is such a thing as nightmarish customers. - paradexes, on 05/21/2008, -1/+15ebay lost its charm years ago. The hassles for bidding for an item only to find you save 5 bucks on it but then that savings translates to spending 40 bucks more just to get the damn thing shipped to you after waiting and sniping the bid for weeks or days, just is not worth it. Amazon.com all the way for me.
- inactive, on 05/21/2008, -0/+13He claims to have never received the package 2 weeks after you sent it then I have to refund him. Even though shipping to another country take more than 2 weeks. or they flat out lie as in the one case , had UPS delivery signature and all but not good enough for paypal they gave him his money back.
- lolinyerface, on 05/20/2008, -1/+14and way easier to pick up cheap dates
- DarthDaddy, on 05/21/2008, -0/+13thanks...apparently only one person got my comment
- kwijib0, on 05/20/2008, -9/+22My first negative feedback from a customer: Customer buys some books from me and sends a check so I told him there's a two business week wait, AFTER I get the check, for me to send out the merchandise. Ten calendar days after the eBay bid closed (after the bid closed!), he gives me a negative feedback because I haven't sent the merchandise to him. He sends me an email asking where his stuff is and what's the tracking number then two hours later he leaves negative feedback, before I've even read his email.
I try to give the guy a break by accepting a personal check and he screws me. The check cleared just fine but he jumped the gun with his feedback.
We all know there are pain-in-the-ass customers that we'd just as soon do without. One or two people out of 100 who try and play a seller to get something they didn't buy (if it's not in the ad, you're not getting it!) or because they didn't read the ad. They give feedback which shows they didn't read the ad or some other stupidity but it's a demerit against a seller with no way for me to give my side of the story.
I'm not a merchant but I do sell items regularly on eBay. I'd just as soon not sell to a buyer with a track record of screwing sellers with the unreasonable behavior I've already mentioned. Now I have no way of knowing who those scam artists are.
But you know what? This has opened a cottage industry for someone who wants to start a web site to rate eBay buyers. Sellers can go there and leave ratings or feedback, outside of eBay, to rate customer/buyer incidents. If one of you wants to take my idea, go ahead and run with it. - jdaniel284, on 05/21/2008, -0/+12File a non-paying bidder report. Other sellers can choose to block bidders with a given amount of non-paying bidder complaints.
- strictnein, on 05/20/2008, -1/+13Are people missing the point of this? That's pretty what much any big seller says to you after you buy something on ebay. Somehow it's become the responsibility of the buyer to leave feedback first. It used to be that you typically got positive feedback shortly after you paid for the item.
- inactive, on 05/21/2008, -4/+16***** ebay and ***** paypal especially
- BonusEruptus, on 05/20/2008, -1/+13Perfect, and on the same day I'm dealing with an ***** who's got a listing made up to look like it's for a game, but buried deep in the small print is "case only".
I wish you could retract bids for misleading items, because this ***** is like falling for the "XBox box" auction, and there's not much I can do without taking a ding to my reputation. - sockpuppets, on 05/20/2008, -0/+12...which eBay owns 25% of.
- funkytaco, on 05/20/2008, -4/+15I am so glad I can leave you feedback on here.
- twiztidsinz, on 05/21/2008, -3/+13Comprehension isn't your strong suit, is it?
Lemme break it down to simpler terms for you:
High bidder is Nigerian Scam account, never pays, demands item.
Seller, being SMART like you said, never sends item without getting money first.
Nigerian Scammer leaves negative feedback because 'he never got item'.
Seller has ZERO protection from getting negative feedback from Nigerian Scammer.
Nigerian Scammers > eBay - akatsuki, on 05/21/2008, -0/+10Hmmm... why not just move to another auction site, there are still a couple left, barriers to entry are low to begin with.
There are a couple million ways this could be handled better. Seller first (once payment is received and mandatory if Paypal is used), invisible feedback until mutual, etc... But since eBay is apparently run by people who have no imaginations... - inactive, on 05/21/2008, -0/+8ahah! how weird i just was purchasing something on eBay last week and had a seller leave me a really nasty negative comment of a completely honest mistake on my part, i forgot to send the payment and it hadn't even been half a week. i had sent him an email before hand with a completely honest apology i check back 15 minutes later and saw the red mark(my first one i will add), anyways i just thought that was kind of funny. it's a bit irritating when somebody gives you negative feedback before and email.
- jgtg32a, on 05/21/2008, -2/+10Otherwise known as black mail
- drugged, on 05/20/2008, -1/+9I think that is THE good thing to come of this.
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