107 Comments
- mantene, on 10/11/2007, -1/+97When a customer asks to cancel their account then it should be done right there, on the spot. They shouldn't leave the account in place until the day after a stockholder's meeting just to show that they have strong numbers. That is just a nice way to commit fraud on the stockholders. Where does the SEC stand on this type of sneaky, backhanded and dare I say, unethical hoodwinking of stockholders in a public company?
- wicketr, on 10/11/2007, -2/+72202-380-4393: apply directly to the forehead.
202-380-4393: apply directly to the forehead.
202-380-4393: apply directly to the forehead. - crichols82, on 10/11/2007, -1/+42I for one was told my account was "canceled" twice before it was actually done for me. I don't understand how companies can get away with this *****.
- immrlizard, on 10/11/2007, -0/+32Oh, it is the old AOL account trick.
- AcePup, on 10/11/2007, -1/+25XM Radio Executive Contact Info is also linked to that story which includes a phone number and alot of email addresses so customers can voice themselves.
- SkaRude, on 10/11/2007, -2/+26It really seems to me that what XM is doing amounts to stock manipulation and should be investigated by the SEC.
- AcePup, on 10/11/2007, -1/+24@yeediddy
This is more along the lines of XM not cancelling customers service when they ask for their subscription to be canceled. - Deathshead1941, on 10/11/2007, -19/+382 of my radios are still active, i canceled on the 16th... Called 5 or 6 times, still on...
Dial 202-380-4393 for a direct line into XM Headquarters in Washington D.C. I just called and was put right thru.
DO NOT CALL ANY OTHER NUMBERS to voice your opinion on the Opie and Anthony suspension.
You will be transferred to a liar SAVAGE in some 3rd world country and will not get much done.
Keep calling to voice your anger about the suspension.
202-380-4393
202-380-4393
202-380-4393
202-380-4393 - Urusai, on 10/11/2007, -3/+20"...their protests and radio smashing since the suspension hasn't even warranted mainstream media coverage. Please stop submitting articles that pretend to be newsworthy."
Only the mainstream media can decide what's newsworthy! Shame on a digger who try to run game on a digger... - TrentTheThief, on 10/11/2007, -0/+16Both my radios were dead about three hours after I canceled.
- UtahApocalyse, on 10/11/2007, -0/+15Isnt this somehow illegal? what if you "cancel" and then 3-6 months later they start billing you again? I smell a class action lawsuit.
- gharding, on 10/11/2007, -0/+14Unless you ACTUALLY WANT TO CANCEL.
- Matteos, on 10/11/2007, -0/+12Sounds like AOL to me.
- Beatmiser, on 10/11/2007, -0/+11Ladies and Gentlemen, always get a confirmation number when you cancel, as well as the date, time, and name of the individual you spoke with. I've been saved more than once due having this information.
- inactive, on 10/11/2007, -12/+22So being a lame greedy corporate liar makes you a h0m0?
Evolve, genius. - asforme, on 10/11/2007, -0/+101 to 6 months is just long enough to forget to cancel.
- Red_Eye, on 10/11/2007, -4/+13A customer should be offered the opportunity to 'work it out' one time! Then if they still want to cancel, then cancel.
- Punisher2K, on 10/11/2007, -3/+12Jesus people, stop sucking Howards dick for TWO SECONDS and GET THE ***** POINT.
We were sold UNCENSORED CONTENT. Just like Sirius. They have decided to change that.
Remember when Verizon did the .02 cent thing? Digg was outraged. Remember the guy who got screwed on a camera? Digg was outraged.
But for some reason people are so in love with Sirius/Howard they don't care. Guess what? He's next! All of this is just a play to make the merger happen. Sirius will have to give up a lamb also and who do you think that will be? Maybe it won't matter because Howard takes so much time off anyway but it's just a form of censorship and it is coming.
Do you want to live in a world where these soft skinned whiners win? Where all you need is some letterhead and now you are a special interest group that can practice economic terrorism on things you don't like? Where everything is so water down we are back in the 40's again?
WAKE UP. - Gastrodamus, on 10/11/2007, -2/+10I completely understand people's problems with these XM stories being dugg.
They are neither anti-Christianity nor anti-Bush nor anti-Microsoft.
How do they get through the screeners? - braclark, on 10/11/2007, -2/+10I have called three times already. The first time, they told me it would be canceled effective June 26 (for some billing cycle reason). I called the next day and demanded it be canceled immediately, and part way through the call was dropped. I called right back and the woman told me that my account was already canceled. But I can still log on to their website and listen on-line. Maybe 4th try is a charm.
- subliminalurge, on 10/11/2007, -2/+9@republicker
"I beleive the only way to get rid of AOL stuff is to change your name an relocate."
Nah, canceling AOL couldn't be simpler. Just stop paying them.
Go get a pre-paid Mastercard (lowest denomination you can find), change your automatic billing to that, then go out and use the card up. Problem solved. - Punisher2K, on 10/11/2007, -0/+5Now they have a message on the line
- FRANKeB, on 10/11/2007, -8/+13SEC: Why did you post-date subscribers cancellations until May 26th, right after your stockholder meeting?
XM: ***** gotta eat !! - braclark, on 10/11/2007, -0/+5Ok, I think forth try was a charm.
I had two radios, and after the third call they only canceled the main radio. I called back and made them cancel the second one and I have confirmed it by logging into my online account where it shows that I have no active radios. - eclasssystems, on 10/11/2007, -0/+5The reson I'm on digg is because I don't like "mainstream" news.
- holzp, on 10/11/2007, -7/+12I know how you feel, I canceled my subscription to XM stories on Digg, but they are not going away.
- M4tt3r, on 10/11/2007, -0/+5Yep, I thought I canceled my account on Thursday, but when I called today it was still active and not scheduled for cancellation until the 3rd of June.
So I had to tell them to cancel it immediately and pro-rate my account. (Pro-rate = money back equal to usage of service)
That's how you need to tell them,.... cancel immediately & pro-rate. - Punisher2K, on 10/11/2007, -2/+7Thanks for the advice Mr. *****
- inactive, on 10/11/2007, -7/+12@yeediddy
RTFA... Now YOU'RE buried as lame/innaccurate... - centinall, on 10/11/2007, -0/+5perhaps someone should record these phone conversations and put them on youtube. i remember someone trying to cancel their aol did something similar and it went a long way.
- demigod, on 10/11/2007, -2/+6While i am REAL sick of these O&E blowjob threads, this is pretty bad. Typical, but still bad. What happens is you get x time of free service and after thats over they start charging you again. They hope you either forget and auto pay it, enjoy other parts of the service and decide to keep it, or just don't want to be bothered to go though the whole thing again and keep it.
Didn't AOL get screwed legally for doing this though? If so, maybe there is some kind of legal presidence that can be brought to bear here. - asforme, on 10/11/2007, -8/+12I love how bitter diggers keep digging down Sirius fans. Be bitter all you want, but Stern is still uncensored.
- inactive, on 10/11/2007, -0/+3I should pretend to cancel just for the free months!
- BigManOnCampus, on 10/11/2007, -1/+4yeediddy couldn't miss the point more. Opie and Anthony are smart radio jocks who on XM have been until now giving effectively total freedom of speech. This is newsworthy because it is corporate censorship of something that wasn't supposed to be censored. Another way of looking at this issue is to imagine all the presidential candidates and platforms that get no media coverage because of corporate decisions to air or not air them, and wonder if our country might be in a different situation now if they had covered them.
Corporate censorship is a HUGE issue that we don't talk about enough in this country. - Kinjiru, on 10/11/2007, -0/+3Ahh the great american way of business as taught in AOHELL 101!
Solution: When you call to cancel tell them the conversation has been recorded and if the sub is not canceled as you have demanded they are liable for fraud (and if they bill your cc that becomes credit card fraud as well). Also tell them you will be submitting such evidence to the SEC for a formal investigation of stock manipulation. - Scytale, on 10/11/2007, -7/+10Just like Stern fans, digg down real evidence of O&A's impact on the market. Keep living up Howard's a$$, I hope you can get pizza delivery there.
- beercosoftware, on 10/11/2007, -1/+4If this really is like the AOL Vincent Ferrari thing, why doesn't somebody record the phone conversation and put it on digg as MP3 audio???
If that's really happening do it. You'll show up on tomorrow's evening news! - JamesConnolly, on 10/11/2007, -0/+3hahah Savage?
Balls on chin to you, *****! - gquaglia, on 10/11/2007, -2/+5Note to Sirius, don't merge with these scumbags. You have a great network that will no doubt go down the toilet if you join with these *****.
- iZealot, on 10/11/2007, -0/+32 things pissed of XM subscribers should do.
Halt payment to XM through the credit card company, that way no mater how much the lye they wont get paid.
Second call back till your positive they canceled you out of the system, because you won't show up as a loss at the share holders meeting on the 25th if your not canceled.
1 Thing shareholders should do.
SELL YOUR STOCK NOW! - Binarydemon, on 10/11/2007, -1/+4XM, congratulations on conducting your business in the worst possible way.
- mfratt, on 10/11/2007, -3/+5Why does the SEC stand for it? Because they're too busy going after small, up-and-coming businesses that actually did nothing wrong other than a lawyer perhaps working something slightly wrong, causing the company's stock to go in the ***** for no apparent reason. I speak from personal experience in my family.
- dodisman, on 10/11/2007, -0/+2I dont think that's the point. The point is the company is not really canceling subs in all instances. This keeps those subs on the books for the month and quarter. Its deceptive and subversive and they should be held to account for it. A subscriber shouldn't have to get into a situation where they would withhold payment...especially considering many people simply pay quarterly or yearly
- b04155, on 10/11/2007, -0/+2I like this part:
"So if any readers canceled their XM service they need to call XM again and verify. Otherwise they may be in for a surprise in a few months when XM monthly charges start back up."
After you cancel your service, try to listen to XM, if you can't then they didn't cut the service. I know when I canceled my cable (non)-service that bitch was cut the as soon as I said stop. - Matt88, on 10/11/2007, -0/+2There's a great take on this by the Nobody Likes Onions crew (www.nobodylikesonions.com) Podcast episode 185 - Radio is dead.
http://feeds.feedburner.com/~r/nlo/~5/117060880/NLO-185-05162007.mp3
Are Podcasts the only place to go to get real people speaking their minds and telling us what they really think about things? It appears to be going that way. - Mesach, on 10/11/2007, -0/+2I have XM radio in my Honda(its not currently active) the simple reason i DID NOT go with sirius is because i rented a car for a trip from Los Angeles to Montana to go to a wedding, during this trip, which was 5 days there and back, i heard a bunch of songs repeated 4-5 times on the trip it seemed like the playlist was on a 12-16 hour repeat. Now that may not seem like alot, BUT, I also moved from Los Angeles to Minnesota few months back and for the trip I activated my XM radio.
I rarely heard the same songs repeated on the channels, and that was on a trip that was 1 month long(i took my time driving all over the US and visiting relatives and friends along the way)
XM has a greater variety of music that is played.
I could give a ***** about Howard Stern, and O&A - vees, on 10/11/2007, -0/+2I cancelled 25 minutes ago. Took 7 minutes from the automated answer computer to a live agent cancelling my account completely. They did offer me the 1 month credit but I turned it down. If this was happening, it didn't happen to me.
- gquaglia, on 10/11/2007, -2/+4Don't count on Sirius doing anything to Howard. They are paying him big bucks and he has done his part by bringing millions of new subscribers to the network. Like him or not, Howard is at the top of his game. He has same power on radio that Oprah has on TV. He calls the shots. Why do you think he never got fired when he was on Infinity broadcasting, despite the thousand of dollars the company had to pay for Howards FCC violations.
- aronskylar, on 10/11/2007, -2/+4to the people saying "xm users should have gone with sirius, they're uncensored."
not going to work, we like opie and anthony, not stern.
its like me saying telling Sirius users who subscribe for the NFL, that they may as well come over to XM because they have MLB. apples and oranges. - AQUaDeX, on 10/11/2007, -0/+2now try calling XM customer care again and check if your account is really canceled
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