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The Consumerist: XM Pretends To Let Customers Cancel

consumerist.com — Some XM Radio subscribers protesting the Opie and Anthony suspension hang up the phone thinking they've canceled, but after calling back to verify, it turns out they've only been given a 1-6 month credit, writes reader Justin:

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  • mantene, on 10/11/2007, -1/+97When a customer asks to cancel their account then it should be done right there, on the spot. They shouldn't leave the account in place until the day after a stockholder's meeting just to show that they have strong numbers. That is just a nice way to commit fraud on the stockholders. Where does the SEC stand on this type of sneaky, backhanded and dare I say, unethical hoodwinking of stockholders in a public company?
    • AcePup, on 10/11/2007, -1/+25XM Radio Executive Contact Info is also linked to that story which includes a phone number and alot of email addresses so customers can voice themselves.
    • yeediddy, on 10/11/2007, -89/+21I am getting really tired of reading articles about O&A. And despite the passion a group of Diggers has for them, their protests and radio smashing since the suspension hasn't even warranted mainstream media coverage.

      Please stop submitting articles that pretend to be newsworthy. Buried for lame / inaccurate.
    • AcePup, on 10/11/2007, -1/+24@yeediddy

      This is more along the lines of XM not cancelling customers service when they ask for their subscription to be canceled.
    • SPECOPS, on 10/11/2007, -21/+10QUOTE
      @yeediddy 2 minutes ago
      + 0 diggs
      I am getting really tired of reading articles about O&A. And despite the passion a group of Diggers has for them, their protests and radio smashing since the suspension hasn't even warranted mainstream media coverage.
      Please stop submitting articles that pretend to be newsworthy. Buried for lame / inaccurate
      /QUOTE
      Then stop reading them. No one is forcing you to read anything. If you don't like it, bury it as you stated. But quit spewing worthless nonsense that you don't like it in the comments! And stop doing it on the first comment, just to have your worthless comment appear at the top of the list, it only begs to get buried.

      Now, a comment that pertains to the subject:
      Mantene - I agree 100% - sometimes they don't cancel, and you get billed 1-3 months later, a tactic used quite often by AOL, and others. However, this is more of a statement made by the customers, and I feel you are correct that they are trying to hide numbers, and I hope they are held accountable.
    • Urusai, on 10/11/2007, -3/+20"...their protests and radio smashing since the suspension hasn't even warranted mainstream media coverage. Please stop submitting articles that pretend to be newsworthy."

      Only the mainstream media can decide what's newsworthy! Shame on a digger who try to run game on a digger...
    • TrentTheThief, on 10/11/2007, -0/+16Both my radios were dead about three hours after I canceled.
    • DiggCens0rs, on 10/11/2007, -22/+5Me: Putting "consumerist" in title makes the title less reputable.
    • bigt8r, on 10/11/2007, -7/+12@yeediddy

      RTFA... Now YOU'RE buried as lame/innaccurate...
    • Matteos, on 10/11/2007, -0/+12Sounds like AOL to me.
    • mfratt, on 10/11/2007, -3/+5Why does the SEC stand for it? Because they're too busy going after small, up-and-coming businesses that actually did nothing wrong other than a lawyer perhaps working something slightly wrong, causing the company's stock to go in the ***** for no apparent reason. I speak from personal experience in my family.
    • eclasssystems, on 10/11/2007, -0/+5The reson I'm on digg is because I don't like "mainstream" news.
    • FRANKeB, on 10/11/2007, -8/+13SEC: Why did you post-date subscribers cancellations until May 26th, right after your stockholder meeting?

      XM: ***** gotta eat !!
    • Cwo655321, on 10/11/2007, -6/+1i dont see it as "people canceling because they O&A was censored" its more "people realized O&A didn't have anything worthwhile to listen to".
    • gxcdesign, on 10/11/2007, -0/+3I should pretend to cancel just for the free months!
    • BigManOnCampus, on 10/11/2007, -1/+4yeediddy couldn't miss the point more. Opie and Anthony are smart radio jocks who on XM have been until now giving effectively total freedom of speech. This is newsworthy because it is corporate censorship of something that wasn't supposed to be censored. Another way of looking at this issue is to imagine all the presidential candidates and platforms that get no media coverage because of corporate decisions to air or not air them, and wonder if our country might be in a different situation now if they had covered them.

      Corporate censorship is a HUGE issue that we don't talk about enough in this country.
    • kurtu5, on 10/11/2007, -0/+1@Matteos - 'Sounds like AOL to me.'

      What do you mean? Do you mean the people posting comments on digg are much like the people who, way back in the day, started polluting USENET when AOL CDs became ubiquitous?
    • brundlefly76, on 10/11/2007, -0/+1This is awesome - just wait until they have started recharging you for 3 consecutive months, then call your credit card company and have them issue 3 months of chargeback for unauthorized charges - they will charge them back for not only the 3 months, but they will also get a significant chargeback fee for every month they charged you.

      I say 3 months because that the general rule of thumbs of how far a credit card company will go with a chargeback..

      Much more punative then just leaving!

    • Matt88, on 10/11/2007, -0/+2There's a great take on this by the Nobody Likes Onions crew (www.nobodylikesonions.com) Podcast episode 185 - Radio is dead.

      http://feeds.feedburner.com/~r/nlo/~5/117060880/NLO-185-05162007.mp3

      Are Podcasts the only place to go to get real people speaking their minds and telling us what they really think about things? It appears to be going that way.
    • CreateSomeNoise, on 10/11/2007, -0/+1This isnt since the Opie and Anthony thing folks.

      XM has been ignoring my request to cancel since mid-January of this year. Phone calls are ignored, writing letters are ignored. The only thing they continue to do is bill me. I just ignored it - eventually they will understand since that is what they have done for the past 5 months -> ignore the customer.

      I'll tell you, many of these companies today could learn a great deal about customer service and how to effectively manage. The problem with 95% employment rates in the USA is that the companies are bottom-feeding and they've gone and hired the remaining idiots out there. We need to get back to a 10% unemployment rate so that the idiots can get out of these jobs and hopefully restore SOME sense of intelligence to the workforce.

      As far as XM goes, I have since sold my stock and am waiting to see if they ding my credit. If they do, I will be building the largest lawsuit that I can possibly build against a company which seems to have the collective IQ of a dry soap dish. Go ahead XM, I fvcking dare ya. Wanna talk about precendents? I have NO contract with you, thus, if I tell you (yes, tell you - I am the customer and YOU work for me you *****) that I want to cancel then you better damn well cancel me THAT MOMENT. Fvckheads.
  • Red_Eye, on 10/11/2007, -4/+13A customer should be offered the opportunity to 'work it out' one time! Then if they still want to cancel, then cancel.
    • euphemizeme, on 10/11/2007, -17/+2I agree. I kindly asked The Consumerist to quit summarizing & regurgitating previous Digg stories and them gaming them onto the front page. I was willing to work with them on it, but they continue to do it.

      How does one filter out all stories from one domain name?
  • crichols82, on 10/11/2007, -1/+42I for one was told my account was "canceled" twice before it was actually done for me. I don't understand how companies can get away with this *****.
    • centinall, on 10/11/2007, -0/+5perhaps someone should record these phone conversations and put them on youtube. i remember someone trying to cancel their aol did something similar and it went a long way.
  • SkaRude, on 10/11/2007, -2/+26It really seems to me that what XM is doing amounts to stock manipulation and should be investigated by the SEC.
  • Deathshead1941, on 10/11/2007, -19/+382 of my radios are still active, i canceled on the 16th... Called 5 or 6 times, still on...

    Dial 202-380-4393 for a direct line into XM Headquarters in Washington D.C. I just called and was put right thru.

    DO NOT CALL ANY OTHER NUMBERS to voice your opinion on the Opie and Anthony suspension.
    You will be transferred to a liar SAVAGE in some 3rd world country and will not get much done.

    Keep calling to voice your anger about the suspension.
    202-380-4393
    202-380-4393
    202-380-4393
    202-380-4393
    • wicketr, on 10/11/2007, -2/+72202-380-4393: apply directly to the forehead.
      202-380-4393: apply directly to the forehead.
      202-380-4393: apply directly to the forehead.
    • Punisher2K, on 10/11/2007, -0/+5Now they have a message on the line
    • alphaunity, on 10/11/2007, -6/+4call someone from the third world a savage and I am going to start in with the criminals that stole america from the indians.. correction.. native americans.

      comprende?

      Blocked for idiocy
    • JamesConnolly, on 10/11/2007, -0/+3hahah Savage?

      Balls on chin to you, *****!
  • braclark, on 10/11/2007, -2/+10I have called three times already. The first time, they told me it would be canceled effective June 26 (for some billing cycle reason). I called the next day and demanded it be canceled immediately, and part way through the call was dropped. I called right back and the woman told me that my account was already canceled. But I can still log on to their website and listen on-line. Maybe 4th try is a charm.
    • braclark, on 10/11/2007, -0/+5Ok, I think forth try was a charm.
      I had two radios, and after the third call they only canceled the main radio. I called back and made them cancel the second one and I have confirmed it by logging into my online account where it shows that I have no active radios.
  • frodsteamin2, on 10/11/2007, -37/+7ive called more than a few times...still no canceled XM sub...damn h0m0s
    • derekknight, on 10/11/2007, -12/+22So being a lame greedy corporate liar makes you a h0m0?

      Evolve, genius.
    • whahaa, on 10/11/2007, -6/+3that's not how evolution works. you mean 'grow' or 'adapt'.
    • frodsteamin2, on 10/11/2007, -12/+4derek sorry if i offend your gayness...my bad...but still damn those XM *****
    • leoedin, on 10/11/2007, -7/+1*****.....

      sapien!

      I agree - they are indeed human!
  • holzp, on 10/11/2007, -7/+12I know how you feel, I canceled my subscription to XM stories on Digg, but they are not going away.
  • immrlizard, on 10/11/2007, -0/+32Oh, it is the old AOL account trick.
    • republicker, on 10/11/2007, -7/+2beat me to the punch I still hate those AOL bastards, and they still have ***** on my computer from 5 years ago, and everytime I think I "remove" or uninstall it......it just shows back up again a few days later. I beleive the only way to get rid of AOL stuff is to change your name an relocate.
    • subliminalurge, on 10/11/2007, -2/+9@republicker
      "I beleive the only way to get rid of AOL stuff is to change your name an relocate."

      Nah, canceling AOL couldn't be simpler. Just stop paying them.

      Go get a pre-paid Mastercard (lowest denomination you can find), change your automatic billing to that, then go out and use the card up. Problem solved.

    • imnojezus, on 10/11/2007, -4/+3And then wait for calls from collections and bad credit? No thanks.
    • subliminalurge, on 10/11/2007, -0/+1Do you honestly believe that AOL goes to the trouble of reporting to the credit bureaus? Please. If you don't pay they just eliminate your access to their service.

      Refusing to pay for a service for which you are not under contract will never, in any way, damage your credit rating. If they try to, you have grounds for a BIG lawsuit.
  • immrlizard, on 10/11/2007, -10/+3It looks like the old AOL account trick
  • imikedaman, on 10/11/2007, -9/+3"it turns out they've only been given a 1-6 month credit"

    So they get free service for a few months, and then they can cancel later? Seems like a bonus to those of us who like to look at the positive aspects in life.
    • asforme, on 10/11/2007, -0/+101 to 6 months is just long enough to forget to cancel.
    • gharding, on 10/11/2007, -0/+14Unless you ACTUALLY WANT TO CANCEL.
  • lordofruin, on 10/11/2007, -17/+9If you take a look at this graph (link below) of XM's listener base over the last few days, it's pretty easy to get an idea of just how serious this issue is to them. In contrast to what hotzp says above, it looks like they might be well and truly screwed.

    http://www.stickam.com/media/pictures/174452026.html
    • Scytale, on 10/11/2007, -6/+6Wow, that is an impressive trend already. I'm sure this graphic has shown up in some board meetings in the XM conference room.
    • Scytale, on 10/11/2007, -7/+10Just like Stern fans, digg down real evidence of O&A's impact on the market. Keep living up Howard's a$$, I hope you can get pizza delivery there.
    • gfnw, on 10/11/2007, -5/+3They see me rollin', they hatin'.
  • DaMoonRulz, on 10/11/2007, -11/+8A prime example why XM subscribers should have gone with Sirius in the first place...
    • asforme, on 10/11/2007, -8/+12I love how bitter diggers keep digging down Sirius fans. Be bitter all you want, but Stern is still uncensored.
    • bennyb1anco, on 10/11/2007, -2/+4For now. We'll see how long he can keep Jeff the Drunk or any of the other degenerates from saying the word "rape."
      Maybe he's already broken out the ol' dump button.
    • Mesach, on 10/11/2007, -0/+2I have XM radio in my Honda(its not currently active) the simple reason i DID NOT go with sirius is because i rented a car for a trip from Los Angeles to Montana to go to a wedding, during this trip, which was 5 days there and back, i heard a bunch of songs repeated 4-5 times on the trip it seemed like the playlist was on a 12-16 hour repeat. Now that may not seem like alot, BUT, I also moved from Los Angeles to Minnesota few months back and for the trip I activated my XM radio.

      I rarely heard the same songs repeated on the channels, and that was on a trip that was 1 month long(i took my time driving all over the US and visiting relatives and friends along the way)

      XM has a greater variety of music that is played.

      I could give a ***** about Howard Stern, and O&A
  • beercosoftware, on 10/11/2007, -1/+4If this really is like the AOL Vincent Ferrari thing, why doesn't somebody record the phone conversation and put it on digg as MP3 audio???

    If that's really happening do it. You'll show up on tomorrow's evening news!
  • chronichyjinx, on 10/11/2007, -11/+6XM Sucks... Get Sirius
  • UtahApocalyse, on 10/11/2007, -0/+15Isnt this somehow illegal? what if you "cancel" and then 3-6 months later they start billing you again? I smell a class action lawsuit.
  • demigod, on 10/11/2007, -2/+6While i am REAL sick of these O&E blowjob threads, this is pretty bad. Typical, but still bad. What happens is you get x time of free service and after thats over they start charging you again. They hope you either forget and auto pay it, enjoy other parts of the service and decide to keep it, or just don't want to be bothered to go though the whole thing again and keep it.

    Didn't AOL get screwed legally for doing this though? If so, maybe there is some kind of legal presidence that can be brought to bear here.
  • Beatmiser, on 10/11/2007, -0/+11Ladies and Gentlemen, always get a confirmation number when you cancel, as well as the date, time, and name of the individual you spoke with. I've been saved more than once due having this information.
  • daftwilly, on 10/11/2007, -4/+1@chronichyjinx
    Turns our XM sucks about exactly as much as Sirius ... http://money.cnn.com/2007/02/19/news/companies/xm_sirius/index.htm
  • Kinjiru, on 10/11/2007, -0/+3Ahh the great american way of business as taught in AOHELL 101!

    Solution: When you call to cancel tell them the conversation has been recorded and if the sub is not canceled as you have demanded they are liable for fraud (and if they bill your cc that becomes credit card fraud as well). Also tell them you will be submitting such evidence to the SEC for a formal investigation of stock manipulation.
  • Binarydemon, on 10/11/2007, -1/+4XM, congratulations on conducting your business in the worst possible way.
  • Error601, on 10/11/2007, -7/+5Well, at least the submitter was nice enough to label it "The Consumerist" so I know it's made up right off and don't have to bother reading it.
  • Craig42, on 10/11/2007, -0/+1This is such a scumbag move to trick investors and the rest of the company that nothing happened and everything is fine. It's just a cheap way to maintain the number of subs so they don't look back.
  • iamnos, on 10/11/2007, -0/+2Call XM cancel. Listen to what they say, and make sure they've confirmed you've cancelled. If in 1-6 months they start billing you again, call XM once (and only once) more, and complain they've billed you for a service you cancelled. If they don't refund the charges immediately, call your credit card company and report it as fraud. Keep the date and times of both calls.

    If suddenly Visa, MC, and others are breathing down their necks, they wont' try anything so stupid again.
  • Gastrodamus, on 10/11/2007, -2/+10I completely understand people's problems with these XM stories being dugg.

    They are neither anti-Christianity nor anti-Bush nor anti-Microsoft.

    How do they get through the screeners?
  • RAiNsTorm, on 10/11/2007, -4/+6I love how the Howard fans in disguise (some not so disguised) all keep making O&A out to be some low-rated show with no impact. Umm, sorry. Even if they were THAT IS NOT THE ISSUE HERE. The issues are censorship, free speech, and the bowing done for advertisers and interest groups. When Howard "screws up" and makes a joke or comment that goes awry and he starts losing advertisers and interest groups clamor for his head, just know that the precedent was set because you PERSONALLY didn't like some other show. I could care less if you like Howard, O&A, Imus, etc. what I care about is the craziness that is happening right now in America.

    My XM account is canceled, truly and fully canceled. Stop giving these special interest groups, advertisers and non-appointed blowhards (Sharpton, Jackson, etc.) any more power. The only power they have is an illusion of power, but with the way things are going it may become very real and very scary.

    For once step outside of your own little box and look at the big picture.
    • iamnos, on 10/11/2007, -6/+1This has nothing at all to do with free speech or censorship. This is a company, who didn't like how employees were doing their job, and fired them. That's it. You can argue its because of bowing down to whoever you want, but that doesn't mean its got anything to do with rights.

      Imagine McDonald's were to fire an employee because he said to every customer he serverd, "I think you're an idiot". Would you be all up in arms about his rights being trampled when he was fired on the spot?
    • RAiNsTorm, on 10/11/2007, -2/+2I really don't know where to begin, but I'll give 'er hell. XM claims to be 100% uncensored, it is also clear that the views and statements of the individual hosts are THEIR OWN and not necessarily those of the company. You McDonalds analogy is wrong due to that little oversight. Next, what was said doesn't even break the FCC's rules for regular broadcast radio... so they didn't break any rules of employment even if they weren't working for a supposedly "100% uncensored" radio company.

      I know I have zero chance of changing your mind but if you would look at this objectively and understand what is happening here, you would see that it has nothing to do with who or what was said but is part of an out of control spiral happening right now all around us. It is easy to look back at history and see what went wrong or where things turned... but it is much harder to do when you are smack dab in the middle of it as we are now.

      Once freedoms are given up, you aren't getting them back. So think long and hard about what is happening and leave personal taste out of it. That's how we get duped every time. People never learn.
    • iamnos, on 10/11/2007, -2/+3It doesn't matter what was said, by who, or for what reason. It doesn't matter if they broke FCC regulations, or any other regulations. They were fired by their employer because the employer was not happy with how they did their jobs. That's it. You're right on one thing, it doesn't matter what was said. It doesn't matter who said it. XM, along with every other company, has the right to fire employees that it wants to.

    • bonked, on 10/11/2007, -1/+2And every customer has every right to be pissed when they do so - it's called capitalism. I'm getting sick of reading "I think you should shut up and not post your feelings, you're not a company!" The consumer has every right the company does in this case. What, is the company the only one with the right to express their opinion on the matter?
    • iamnos, on 10/11/2007, -1/+2@bonked

      People can express their opinion all they want. I'm just sick of people trying to make this a constitutional issue. If people are unhappy with the decision made by XM, then definitely, cancel your subscription, voice your opinion, let them know that you are unhappy with their actions. Don't start crying freedom of speech and censorship though.
  • iZealot, on 10/11/2007, -0/+32 things pissed of XM subscribers should do.

    Halt payment to XM through the credit card company, that way no mater how much the lye they wont get paid.

    Second call back till your positive they canceled you out of the system, because you won't show up as a loss at the share holders meeting on the 25th if your not canceled.

    1 Thing shareholders should do.

    SELL YOUR STOCK NOW!
  • b04155, on 10/11/2007, -0/+2I like this part:

    "So if any readers canceled their XM service they need to call XM again and verify. Otherwise they may be in for a surprise in a few months when XM monthly charges start back up."

    After you cancel your service, try to listen to XM, if you can't then they didn't cut the service. I know when I canceled my cable (non)-service that bitch was cut the as soon as I said stop.
  • gquaglia, on 10/11/2007, -2/+5Note to Sirius, don't merge with these scumbags. You have a great network that will no doubt go down the toilet if you join with these assholes.
    • MutualDisdain, on 10/11/2007, -6/+2I know, any company that would ever air O & A is not worth investing in. I would put all my money in Sirius, where they know how to hire responsible DJs.
    • sparql, on 10/11/2007, -1/+0they aren't DJs, bonehead.
  • MutualDisdain, on 10/11/2007, -4/+1I call ***** on all of this. This is anecdotal evidence, and could just be a propaganda campaign to incite people to anger with XM. If this is what I truly think it is, a smear job, then I hope the people at the root of it are sued for liable.

    If I am wrong then you're still despicable people for supporting and advocating violence against women. Some of you at as if you never came out of a womb. You wouldn't let someone speak to your mother like this, so why do you support it?
    • gquaglia, on 10/11/2007, -2/+1Put a sock in it, nobody cares what you have to say.
    • SkaRude, on 10/11/2007, -1/+1It has nothing to do with what was said. It has to do with the fact that it was said on an "uncensored" channel which was labeled extreme language. Anyone tuned to that channel on XM knew what they were gonna hear, so if you don't want to listen to it turn the channel or cancel the service. That said the fans are not outraged that anyone would be offended rather that XM would censor and gag a show for doing what they are payed to do. They caved to some special interest group which was only tuned to the channel to try and stir the pot. This is not a knew thing, as a former long time Old Lady Stern fan I clearly remember him complaining about special interest groups writing a letter to the fcc about out of context statements which got him fined. It was wrong then and it is even more wrong now!
    • MutualDisdain, on 10/11/2007, -1/+2qquaglia:

      LOL, are you trying to stamp out my free speech while defending the free speech of two scum bags who support violence against women? You truly are a piece of... something.. I'll just say 'work' to end this thought.
    • bonked, on 10/11/2007, -0/+1It took me 12 calls over a course of 4 hours Monday before I was officially "Cancelled." Want me to post the phone records when the cell bill comes in?
    • MutualDisdain, on 10/11/2007, -3/+0So the remaining question is why are you taking actions that support O & A, and indirectly support those who advocate violence and rape against women?
    • gquaglia, on 10/11/2007, -2/+1disregard.
  • n5yat, on 10/11/2007, -8/+1I got XM so that I could listen to music, baseball, hockey, news, weather, etc regardless
    of where I was on the highways and byways. Ever been stuck in the middle of Kansas with nothing
    to listen to and hours of driving head of you?

    I don't know why anyone would pay just to listen to toilet humor, so if you'all are crazy enough to cancel (or try to cancel) your subscriptions over some silly, inconsequential thing... go right ahead. It's you who can't
    listen to music, news, or sports without geographical limitations anymore... talk about cutting off your nose
    to spite your face..."an expression used to describe a needlessly spiteful or self-destructive overreaction to a problem. "Don't cut off your nose to spite your face" is a warning not to act out of pique or pursue revenge in such a way as to damage yourself more than the object of your anger."
  • M4tt3r, on 10/11/2007, -0/+5Yep, I thought I canceled my account on Thursday, but when I called today it was still active and not scheduled for cancellation until the 3rd of June.

    So I had to tell them to cancel it immediately and pro-rate my account. (Pro-rate = money back equal to usage of service)

    That's how you need to tell them,.... cancel immediately & pro-rate.
  • aronskylar, on 10/11/2007, -2/+4to the people saying "xm users should have gone with sirius, they're uncensored."

    not going to work, we like opie and anthony, not stern.

    its like me saying telling Sirius users who subscribe for the NFL, that they may as well come over to XM because they have MLB. apples and oranges.
    • Comanch09, on 10/11/2007, -1/+1Lol, baseball is bad enough to watch, much less to listen too. hahahahhahaha. XD
  • Punisher2K, on 10/11/2007, -3/+12Jesus people, stop sucking Howards dick for TWO SECONDS and GET THE ***** POINT.

    We were sold UNCENSORED CONTENT. Just like Sirius. They have decided to change that.

    Remember when Verizon did the .02 cent thing? Digg was outraged. Remember the guy who got screwed on a camera? Digg was outraged.

    But for some reason people are so in love with Sirius/Howard they don't care. Guess what? He's next! All of this is just a play to make the merger happen. Sirius will have to give up a lamb also and who do you think that will be? Maybe it won't matter because Howard takes so much time off anyway but it's just a form of censorship and it is coming.

    Do you want to live in a world where these soft skinned whiners win? Where all you need is some letterhead and now you are a special interest group that can practice economic terrorism on things you don't like? Where everything is so water down we are back in the 40's again?

    WAKE UP.
    • gquaglia, on 10/11/2007, -2/+4Don't count on Sirius doing anything to Howard. They are paying him big bucks and he has done his part by bringing millions of new subscribers to the network. Like him or not, Howard is at the top of his game. He has same power on radio that Oprah has on TV. He calls the shots. Why do you think he never got fired when he was on Infinity broadcasting, despite the thousand of dollars the company had to pay for Howards FCC violations.
  • vees, on 10/11/2007, -0/+2I cancelled 25 minutes ago. Took 7 minutes from the automated answer computer to a live agent cancelling my account completely. They did offer me the 1 month credit but I turned it down. If this was happening, it didn't happen to me.
    • AQUaDeX, on 10/11/2007, -0/+2now try calling XM customer care again and check if your account is really canceled
  • mrchubbs, on 10/11/2007, -0/+1I called on Wednesday and canceled my account. The CSR told me it was canceled immediately. My radio is still working today (Friday). I must now call back and wait on hold and go through hearing the BS script from another CSR. Maybe this time they will cancel it.

    I also sold my XM stock today. I LOVED XM. Not any more.

  • nurall, on 10/11/2007, -0/+1just showing my support for the "former" xm subscribers here, id cancel my sirius subscription too if they pulled the same *****.

    now i hope they don't merge.
  • UCFGavin, on 10/11/2007, -0/+1Unfortunately, I was also a victim of this exact situation. I tried to cancel my two accounts on Tuesday and spent almost an hour and a half on hold. As I was talking to the rep, he said it was taken care of. Well I didn't have to go anywhere on Wednesday so I didn't realize anything was any different. I was on my way to work on Thursday and noticed I still had my signal. I thought maybe it took a while to send the deactivation signal and didn't think anything of it.

    As I went home I asked some friends and they said an easy way to tell was to try logging into the website. Well, sure enough I could log right in. I called XM up to ask what the deal was and the answer I got was that one of my accounts was canceled but the other was not. I asked if it had been disconnected or anything and they said "No, nothing has changed." This again was two days ago now and I still have not had my service canceled. I tried to call earlier today and I got the "Sorry but our offices are closed" message.
  • UCFGavin, on 10/11/2007, -0/+0And you couldn't believe how much it actually hurts to have to cancel. I haven't turned my XM off in about a year and a half and I loved the service. To see a company that I enjoyed so much doing something like this is just disgusting =/
  • jmpeagle, on 10/11/2007, -1/+1how hard is it to just stop paying? Just record yourself cancelling and you have enough defense to avoid any payment you don't want to make.
    • dodisman, on 10/11/2007, -0/+2I dont think that's the point. The point is the company is not really canceling subs in all instances. This keeps those subs on the books for the month and quarter. Its deceptive and subversive and they should be held to account for it. A subscriber shouldn't have to get into a situation where they would withhold payment...especially considering many people simply pay quarterly or yearly
  • cokelogic, on 10/11/2007, -0/+0I am outraged! The people are outraged! Pat Battlefield is outraged!
  •  

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