What is Digg?95 Comments
- iamflatline, on 10/12/2007, -8/+67It's too bad he got fired due to incompetence on the other side of the phone call.
I'd have fallen asleep too if I had been on hold that long. What's he supposed to do, make small talk with the customer the entire time? - mongrel, on 10/12/2007, -2/+35I agree 100% - I mean at least he stuck around, right?
- YourTechSupport, on 10/12/2007, -1/+31DirectTV should hire him and use him for commercials.
"Comcast's Customer Service is SO ***** SLOW that I fell asleep waiting in them" (video, nappytime music). - dougmc, on 10/12/2007, -2/+26Doesn't really sound fair to the guy ...
I'd probably fall asleep if Comcast kept me on hold for an hour too. - kimastergeorge, on 10/12/2007, -2/+20It was Comcast's fault, though--they kept him on hold for over an hour. It makes sense that he fell asleep
- ClassicJBC, on 10/12/2007, -2/+18Sure, he may be an idiot, a slacker, or just plain lazy, but there's also the possibility that he's just a working class guy who's worked himself to the point of exhaustion.
- sundancekid503, on 10/12/2007, -5/+20I hope the tech videotapes himself when he goes back to kick Finkelstein's ass.
- inactive, on 10/12/2007, -0/+15Hahaha, this is kind of funny. I remember a couple of years back, it was 2 days after the Xbox was released and comcast was coming to my house to install Cable. The technician and myself played NFL fever 2000 for a good hour and a half, lol.
- inactive, on 10/12/2007, -0/+11Link to Forbes story: http://www.forbes.com/home/feeds/ap/2006/06/26/ap2839477.html
- o0joshua0o, on 10/12/2007, -1/+12A comcast technician stole a ethernet card from me once, and broke my home LAN in the process. When I called up their customer service they said "we don't support home networks" and refused to replace my ethernet card. They were also extremely rude.
For this reason, I have a passionate hatred for Comcast.
In this particular case, though, I don't really blame the technician. He shouldn't have been on hold for so long. - loquito, on 10/12/2007, -0/+10Digg on this. comcast should fire those responsible for the customer service experience not for those tgrying to get them business.
- mt066, on 10/12/2007, -2/+12Anything Comcast has flat out horrible customer service. When we wanted our cable installed, the guy just showed up with a bunch of cable boxes and crap that we didn't even ask for, and didn't have any of the stuff we DID want. It's like he just snagged whatever was in his truck!
Too bad theyre the only game in town. - oOLiquidNightOo, on 10/12/2007, -0/+10dude's gonna be mad. it's a good thing he doesn't know where the guy that ratted him out lives .. err .. uh oh.
- thogue, on 10/12/2007, -9/+18comcat employees are AWFUL!
I just switched to their service 2 weeks ago. I go down like 10 times a day. They are like "oh you have to reboot your modem its your problem" (i thought it was brand new?)
so... im walking out to my car and I see a truck that says Comcast on the side. So I thought id take my time to ask him why we have liek 10 percent downtime and get kicked off 100 times a day.
His response was "IT IS HOW CABLE WORKS"
Comcast has the worst service ever. period. - barbobot, on 10/12/2007, -2/+11You sir are a genius.
- GimliTossaDwarf, on 10/12/2007, -0/+9I guess I'm a little biased, but I'm an onsite tech, same as that guy, but for a competing company. I won't say which one. but I will say they are a direct competitor of Comcast and Time Warner. All of us cable guys are putting up with the same crap right now. Bad weather means alot of overtime fixing drops, the extreme heat really saps your energy, and you can only go up and down a ladder so many times before your wore slap out. Summer time is particularly rough on cable systems because the heat causes connectors and cables to expand, and this causes performance problems, even outages in some cases. If you've ever wondered where they get those signal readings, type 192.168.100.1 into your browser for most cable modems, then click on downstream. You'll notice when the heat is bad that decibal reading is worse. There's no real way to fix it, be we are gonna try everything we can to boost the signal. The problem is, we have to call corporate to do certain things, and the guys in the call center are overworked and understaffed as well. I can see how this poor guy fell asleep. It's a mistake any of us could make, unfortunately this guy got caught. Thats why when I call in I go out to my truck....it's gonna happen eventually.
Bottom line, should he have gone to sleep? No, but we can all understand why. He really shouldn't have been fired in my opinion, but when something like that becomes bad PR, the little guy is gonna take the fall before the big guys. - charmedguy18, on 10/12/2007, -0/+8That's dumb. It wasn't his fault he had to wait so long to get on the phone with those dumb ass comcast people.
- mandarin, on 10/12/2007, -1/+9A technician usually makes a lot of rounds in a day, so he fell asleep while holding the phone, whats the problem? He's human. Try going to several people's houses in a day and see how tiring that job is. Screw Comcast.
- searchengine, on 10/12/2007, -0/+7These two are also related to the video...
http://www.pronetadvertising.com/articles/buzz-can-hurt-too.html
http://betapundit.blogspot.com/2006/06/comcast-tech-caught-sleeping-on-job.html
Sorry links did not come out right on the first comment. - Jaan, on 10/12/2007, -1/+8Spoken like a guy who's never put in long hours of hard work with a company who pushes you every minute of every day and done it 6 days in a row every week. Try it sometime.
After working for them, if the Comcast guy wants to go to sleep on my couch I'll grab him a blanket and ask him what time he wants to be woken up, seriously.
When I would go over a persons house you could always tell the working guys from the guys who never put in a hard days work in their lives. The working guys would offer you drinks, a sandwich, whatever ... It didn't matter if they were electricians, plumbers, carpenters ... if they were blue collar they understood exhaustion.
I'll never forget how nice those guys were to me and how much it helped me get through the day. Whenever a working guy comes over (Comcast or not) I'll offer him food, drinks, and my bathroom. - CornStarch, on 10/12/2007, -1/+8That's ***** up. Dude gets fired because he can't get a call through to his own company. Sharpton needs to get on this one.
- tastypastry, on 10/12/2007, -3/+10Screw Comcast, those bastards stole my cable modem that I bought when they came to replace it with the VOip one. I was out of town the week they did it so I was unable to prevent them from taking it. They should have known it was mine because it didnt have the Comcast logo on it.
- Jaan, on 10/12/2007, -4/+10Comcast DOES work it's guys to the point of exhaustion. I used to work for them, trust me I know. 6 days a week, 10 hours a day at least without a scheduled lunch break.
Do you REALLY think the guy fell asleep on purpose? Of course not. The guy just works his butt off and now he gets the shaft for being on the very bottom of the totem pole, while the salaried executive with all the perks makes the decision to fire him from a nice air conditioned office.
I honestly hope the videotaper gets his arms broken. - balls187, on 10/12/2007, -6/+12@pype: yeah some people type how they speak. What a concept!
- kalisphoenix, on 10/12/2007, -0/+6"I go down like 10 times a day."
pwned. - telepathetic, on 10/12/2007, -0/+6Ouch. Kinda sucks for the tech, doesn't it? Seems to me that he was using the time wisely and should have gotten promoted instead...
- crilen007, on 10/12/2007, -0/+6http://youtube.com/watch?v=CvVp7b5gzqU
I didn't see it posted on here yet. - jeffburg, on 10/12/2007, -0/+5this is similar to the guy that got fire from AOL for asking why the customer wanted to cancel the service. I'm sure AOL requires that the phone reps hound people who want to cancel (and the person who gets recorded gets fired) just like if Comcast hadn't put their own service tech on hold for an hour he would not have gotten into this mess.
its bad enough that comcast puts its customers on extended hold times, but their own TECHNICIANS!!
this BS from the huge telco's has to end. We need more competition! - yaosio, on 10/12/2007, -0/+5The classic business decision, instead of fixing the problem just fire anybody that it effects. This reminds me of something fake I read where it says "we have improved morale by firing the employees with low morale."
- velocipenguin, on 10/12/2007, -2/+7Heat doesn't make coax stop working. However, it's entirely possible that the distribution amplifiers are shutting down from heat.
- bobbknight, on 10/12/2007, -1/+5Comcast he poor customer service, even for the field techs.
Comcast should be more embarrassed by this.
Adelphia is almost as bad, I had a service Issue and the tech was on hold for 35 min.
As to the tech, he should have gone out to the van, during the hold time.
As with most mammals after lunch, I too suffer from languor. - kalisphoenix, on 10/12/2007, -0/+4Classic. This guy could become a very big star. At least for five minutes or so.
- breakneckridge, on 10/12/2007, -0/+4DSL over the past couple of years I've used it has never been down at all. So for me, DSL has been 100% uptime. I'm not saying DSL is better, because it is much slower, but if uptime is important to you then you should investigate all the alternatives.
- Gdoubleod, on 10/12/2007, -1/+5The whole thing just seems messed up to me.
1. The guy shouldn't have fallen asleep!
2. WTF was he on hold for an hour for. Talk about inefficiency
3. The law student didn't have to record him falling asleep and make him lose his job. His beef is with Comcast not with some tech.
Seriously though cable companies are pretty much a monopoly to the area they serve. I don't know about you but if I want cable (and cable Internet) I only have one choice Comcast. - wware, on 10/12/2007, -0/+3Comcast Big Boss says: You idiots answering the phones need to get your act together. Call times of an hour or more are simply unacceptable. I am so pissed off with you clowns that I am going to fire the sleep-deprived technician. That'll fix YOUR wagons.
- drygnfyre, on 10/12/2007, -2/+5I'd have to agree, though I can understand why Comcast would fire the employee.
- slainbyte, on 10/12/2007, -0/+3In all fairness to the cable tech. No one has any idea what the real situation was. Maybe the dude works to jobs? Maybe it was the end of a day of climbing ladders, crawling under houses, etc. Maybe the dude has two jobs. Hell, maybe the ass recording the video invited him to sit on his comfy couch.
The real problem here is comcast phone support leaving there OWN techs on hold for an hour. I've seen this myself. Funny thing is that to activate digital cable they have to call.
It seems to me the right thing to do would be wake the guy up. Is it so hard to understand that you might fall asleep to repetitive music after busting your ass all day? Or i guess you could get your 15 mins of fame by being a real *****. - buckykatt, on 10/12/2007, -0/+3sounds like a good idea for a new digg category.
- palmdalian, on 10/12/2007, -0/+3It seems like digg is getting a lot of people fired lately...
- calambrac, on 10/12/2007, -0/+3It's not just "too bad". It's absolutely ridiculous. Sure, the guy shouldn't have fallen asleep, but the complaint really has nothing to do with the guy falling asleep, and everything to do with Comcast's culture of crappy service. Same with the AOL thing - sure, the guy shouldn't have been such a dick trying to retain the customer, but the complaint has nothing to do with that one guy, it's with AOL's culture of crappy service. These cultures actively encourage this kind of behavior, and it's these cultures that need to go. Do these companies think we're stupid? That firing these individuals means anything towards fixing the problem? Comcast, AOL, get off it - all you're doing is putting a wage-worker in the unemployment line. *****.
- DWatch, on 10/12/2007, -0/+2@thogue:
I'm not going to downplay your bad experiences with their customer service, but on the flip side, I had the same problem. This house had cable installed as soon as it was available on my street back in the 1980's. After I switched from ISDN to a Comcast cable modem a few years ago, I had daily dropouts, and suffered slow load times vs. my old ISDN. After calling tech support, they sent a guy out, who immediately recognized the old wire (RG-59) and replaced the run from the side of my house to the pole at the street, and replaced the old splitter with a new one. Since then, I have only had drop outs when there are bad storms, usually associated with cable going out as well (I assume a tree snapped a line somewhere). Also, after the tech replaced that line, I ran my own RG-60 quad shield cable from the side of the house (at the splitter) directly to my cable modem, removing 2 other splitters under the house that I didn't need anymore. You can check a few things on your own, like making sure you have RG-60 cable going to the street, making sure the splitter is made for data as well as video, making sure the cable modem is connected to the street connection with as few splits as possible. - ZombieFlanders, on 10/12/2007, -4/+6In a way, I can't blame them. But in that same way, I can't blame him...
- dBLiSS, on 10/12/2007, -0/+2I use to work with a company that was outsourced to do some of comcasts technical support over the phone. (I'm a student and needed the money), and it's funny having a look at it from the other side of things. All these people blaming "comcast" for things when it really is just a collection of people who in the end really don't give a ***** about you except that they want to do just enough work not to get fired. hmmm.. I had a point but forgot what it was while remember that horrible job... anyway, most companies have bad tech services because smart people don't want to take such ***** jobs.
- opnotic, on 10/12/2007, -0/+2Comcast is the Wallmart of media distribution. There is no better way of saying it. Either you know what that means or you don't. But either way, the fact that this guy was fired just seals the case. Comcast *could* have come out of this so much better in the end.... but there is a very China / Wallmart / Red Flag / Right Wing way of dealing with it and this is exactly it. Seriously.... 30% increase in prices over the past 5 years? Your just not gonna sell that to me.
- tastypastry, on 10/12/2007, -0/+2I share your anxiety, they stole my modem.
- amk29j, on 10/12/2007, -0/+2What if he has a sleep disorder that he doesn't know about?!? Narcoleptics go an average of TEN YEARS before being diagnosed. Most cases of narcolepsy AREN'T diagnosed at all! I think Comcast should reevaluate the situation a little better. It seems unfair. (I have narcolepsy and have had it throughout high school and only recently discovered I had it...that explains the sleeping in class all the time...)
- conwayblue, on 10/12/2007, -0/+1Comcast gave me some kind of double whammy system.
I've got the regular coax from the wall and a coax from a device that is plugged into my power strip.
Works like a charm. Solved my connectivity issues. - jaypee68, on 10/12/2007, -0/+1I have nothing but praises for Comcast here in the Pittsburgh, PA area. I just recently moved and my service window on the install day was anywhere from 4pm to 8pm. The tech arrived at exactly 4:05pm just as a Comcast service rep called and said that the tech should be there any moment. The tech was highly professional and a joy to converse with. I got digital cable with DVR and highspeed internet which somehow gives me an almost 10 Mbit connection on what's supposedly a 6 Mbit account, and I regularly get around 800 KB/s on highspeed servers. If you want to whine about poor service then whine about Adelphia.
- thogue, on 10/12/2007, -0/+1Thanks for those who stand by my crappy spelling skills (I am a professional but... honestly ... not going to work so hard when just commenting)
As for comcast, I believe it is my city MIAMI. Everyone I know who has the service here says its awful. my one here has good experiences. most of the techs they send out dont even speak english and usually dont have a brain.
oh and as for Cable lines "getting hot" .... I think there are a lot of people in my area that should call comcast up and just say "your fired." -
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