What is Digg?23 Comments
- jdunlap, on 06/19/2008, -0/+6I know this a knee jerk reaction on my part, but I feel like canceling my account.
Quoted from the FAQ: "Why? While it may be disappointing to see this feature go away, this change will help us to continue to improve the Netflix website for all our customers."
What kind of an answer is that? I hate when corporations gloss over all the details. Are we getting something that we can easily adjust to allow for multiple people's input in our one account? - Odjur, on 06/19/2008, -0/+6NOOOO!
My wife and I LOVED this feature. It is the main reason we don't go over to Blockbuster. We had 3 queues and it was beautiful.
Me - Battlestar Gallactica, Deadwood, Coen Brothers
Her - Chick stuff, Audrey Hepburn
Us - New releases, stuff we missed in theatres - Yarnage, on 06/19/2008, -0/+5This was my reaction as well. It may be a little over the top but their excuse is ***** and this feature was used extensively by my girlfriend and I.
- montek, on 06/19/2008, -0/+4The worst part is that they aren't even offering to consolidate the accounts. I am truly pissed about this change.
- jasonthedce, on 06/19/2008, -0/+4This is just bad marketing. They had to know this would hack off lots of people. And no mention of what improvement they are going to bring to us because of the change? I thought Netflix was smarter than this. My wife went through and rated 1000+ movies and has almost the full 500 in her queue. And we just lose all that data? They won't even allow for profiles to be transferred to new accounts?
I know it's overreacting to threaten a switch to Blockbuster, but I hadn't even considered it until now. Now I'm forced to at least entertain the possibility of leaving Netflix. How long until Blockbuster starts advertising that they've added (have?) this feature in a switch campaign?
I just keep hoping this was a mistake... - Yarnage, on 06/19/2008, -0/+4My girlfriend and I use this feature to separate our movie queues. Now we will have to manually (and constantly) re-order our queue to make sure we each get a movie each week.
Very disappointing. I use Netflix because it's easy and quick so I may end up canceling and moving to Amazon's video rental feature or possibly Blockbuster if they offer profiles (do they?).
One can hope they will change their minds but since they've already sent out an e-mail to all of their customers, they must have already weighted the good and bad and decided to just not care. Honestly, the excuse "this change will help us to continue to improve the Netflix website for all our customers." is just that; an excuse. There is absolutely no reason why they can't improve their website (which already works very well, IMO) and include profiles. - apathetic13, on 06/19/2008, -0/+4I want a lower monthly price in exchange for this HUGE feature!
- Zachariah, on 06/19/2008, -0/+3This is why we need a digg feature to cloud articles together, plus a way to vote for which story is the lead story in the cloud.
- Zachariah, on 06/19/2008, -0/+2What I hate most about this is now the recommendations for my wife and I will be an average of our interests instead of two distinct sets of recommendations based on each quele.
- apathetic13, on 06/19/2008, -0/+2http://www.netflix.com/Suggest
Suggest they keep this feature! - svanes, on 06/19/2008, -0/+2i just sent off a letter of complaint via the suggestions link. it really is too bad that they are eliminating this feature. i hope that they'll reconsider.
- isomorf, on 06/19/2008, -0/+2Even more unbelievable than getting rid of a feature that is so useful is the way they are getting rid of it.
Their advice for merging all of your queues into the main queue before the others are deleted: print out all your other queues and enter each movie one at a time.
Their advice for keeping the thousands of movie ratings that you've added in various profiles: sorry, we can't be bothered to think about the issue or implement a migration tool, so we're just going to delete your data.
I've been a Netflix customer since 2003 and am looking for another company soon. I can't believe that they would get rid of such a useful feature in such an unprofessional, half-assed way and then have the gall to say the reason they're doing it is to improve the "user experience" and save DISK SPACE. (HELLO NETFLIX, DO YOU KNOW HOW CHEAP DISK SPACE IS?) - missiontortilla, on 06/19/2008, -0/+2I just got off the phone with Netflix. The lame explanation is that they did a survery and not many people use it and it is a huge burden to manage the resources overhead for the feature. Even the CSR claimed to use the feature so him and his girlfriend can keep their queues separate. I suggest everyone who sees this call, e-mail, and even send snail mail to Netflix about this issue. Grrrr!
- eddiea23, on 06/19/2008, -0/+2Agreed... the "answer" to "Why?" sounds like it came right out of the mouth of a politician or (more likely) a lawyer... it's a complete "non-answer" to an actual question. Since I, like many, have multiple family members under one account, this may be a deal breaker depending on what actually replaces profiles. It's likely that they will try to move everyone who wants their own queue into their own account. If this can be done is such a way where multiple accounts can exist under one subscription (at the same price), then it boils down to little more than semantic change. If they pull some separate-billing-for-each-queue crap, than I'm sure they will loose customers.
However, to be fair, I guess we'll have to wait and see what "improvements" come down the line... but telling customers that one of the best features is going away with no real explanation as to why or what will replace it is pretty bad P/R. At the very least, they Netflix should start looking for some more competent marketing people. - isomorf, on 06/19/2008, -0/+2They're one step ahead of you!
Before announcing that it would be removed Sept. 1, they removed the ability to actually enable it, so at this point, only people who were using before the announcement can use it. - Zachariah, on 06/19/2008, -0/+1I recommend that those who don't already use this feature, start using it!!
- Yarnage, on 06/19/2008, -0/+1Huge burden? Their developers are incompetant. An additional profile should use the _exact_ same architecture as regular accounts with less rights. After that you only need to _possibly_ pay for additional storage and some additional support issues. That's not a big deal at all.
Dumb. - Maskatron, on 06/19/2008, -1/+2DUPE:
http://digg.com/movies/Netflix_eliminating_Profile ... - sneedo, on 06/19/2008, -0/+1My Netflix account will be suspended on September 1st if this goes down, I'll probably just starting doing the redbox thing.
We've been going to the redbox more and more often anyway, might as well just double down. - reverendtim, on 06/19/2008, -0/+0The only thing more frustrating than this stupid decision is the stupid marketing newspeak justification for it:
"While it may be disappointing to see Profiles go away, this change will help us continue to improve the Netflix website for all our customers."
What does that even MEAN? - Maskatron, on 06/19/2008, -1/+1You would be wrong.
- rishied, on 06/19/2008, -0/+0I didn't even know about this feature. I better start using it before they cancel it. I hated it when they hid the New Release This Week page.
- Zachariah, on 06/19/2008, -2/+2That article's URL isn't as good as this one which links directly to the FAQ
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