What is Digg?346 Comments
- ritchmaster, on 10/10/2007, -14/+177Blockbusters still exist? People still go there?
- diggface5000, on 10/10/2007, -10/+123if someone treats you that way you don't reinforce the behavior by continuing to rent movies from them...
she's a tool for not putting the movie down and leaving. - mpn401, on 10/10/2007, -3/+81The cardinal rule of good business is not to refer to your patrons as "***** customers."
- desqjockey, on 10/10/2007, -12/+76If I had to work at a blockbuster id be surly as ***** too. Its dehumanizing to work somewhere for 8 hrs in front of a repeating loop of video.
- vecera, on 10/10/2007, -17/+55Netflix's service is so much better. Blockbuster might be very slightly more convenient, but the customer service of Netflix is just unmatched in the industry. I've used them on and off for years now, and never had a single problem. Blockbuster, the few times I've tried them, surprised me with how tedious the experience was.
- greekgoat91, on 10/10/2007, -7/+45***** blockbuster, they're crooks. everyone should take there business elsewhere.
- FatherG, on 10/10/2007, -5/+39the preceeding comment has been paid for and copyrighted by Viacom for the private use of our audience. Any other use of this comment or of any screenshots, descriptions, quotes or accounts of the comment without Viacom's consent, is prohibited.
- justice7, on 10/10/2007, -6/+40So then tell me, why isn't it automatically given? Why must you "sign up for it?"
- inactive, on 10/10/2007, -3/+36Dugg for the included picture
- mcgridds, on 10/10/2007, -3/+33this is what happens when blockbuster demands its employees to up-sell rewards/online or else be written up and/or fired.
-blockbuster employee - firewolf223, on 10/10/2007, -12/+40What is sad is that this isn't the first time I have heard of this kind of experience there. What is worse is that I have experienced similiar poor customer service there.
- EmperorAwesome, on 10/10/2007, -2/+26So...the employee wasn't a witch then? I'm sick and tired of these misleading headlines.
- TH3W1R3D, on 10/10/2007, -6/+29Agreed. I would have outright asked them to cancel my membership.
- battleroyalex, on 10/10/2007, -5/+27No excuse, get a new job
- GeekSwag, on 10/10/2007, -1/+23What if you run a brothel?
- LaueOfficer, on 10/10/2007, -6/+25*spits tobacco* Your kind ain't welcome 'round these here parts....
- stevene, on 10/10/2007, -7/+26The manager is probably a playa with the ladies:
"Are you listening? I said I HAVE A WATERBED! I drive a CONVERTIBLE! WHY DON'T YOU WANT TO GO HOME WITH ME?!" - DivisibleByZero, on 10/10/2007, -2/+19Guh, I accidentally clicked "submit", and didn't have time to finish within the edit window....
I'm a heavy user of the online program, but don't actually pay for rentals. They know better than to ask me about the rewards program, since the only in-store rentals I get are the freebies from the online program.
But I've heard them give the sales pitch to other customers, and I have to say it's pretty convoluted. Something like if you rent 3 new releases a month, you get one free rental of a non-new-release, but only if it's a blue moon and you give a magic handshake.
I can kind of understand why this guy would be frustrated. He has to read that sales pitch about 150 times a day, and nobody ever takes him up on it.
That being said, there's no excuse for bad customer service, but it's also unreasonable to blame blockbuster as a company for it. When you're only paying minimum wage, you get stuff like that. When it comes down to it, I'd rather have sufficient service with an attitude than impeccable service with a higher price. When I go in there I set my movies on the counter, hand the guy my card, and tell him I don't want to buy any candy or soda; then I'm on my merry little way. I don't need somebody who's making $15 an hour for my transactions. - SaladCactusKing, on 10/10/2007, -3/+20Frustrated Low Wage Employee Acts Like An *****: News at 11.
- heavyd14, on 10/10/2007, -4/+21Its not free, you ***** pay dues.
- ScionAltera, on 10/10/2007, -4/+21A free movie every month isn't worth being on the mailing list for more spam in my snail mail box.
- istatic, on 10/10/2007, -6/+23If people don't want it, why should you care?
- adrianmonk, on 10/10/2007, -4/+20I'm not really sure how this is worthy of the digg front page. An employee stuck in a low-paying, dead-end job got frustrated and took it out on the customer. This pretty much happens all over the planet every day, not just at Blockbuster but also at just about any place where they pay minimum wage or near it and the employees interact with the customers.
- Rayor, on 10/10/2007, -0/+14Well, he did turn her into a newt, but she got better.
- pixelwerx, on 10/10/2007, -3/+16Haven't stepped into a Blockbuster ever since P2P came out.
- otatop, on 10/10/2007, -3/+16Oh noes! You'd be amazed at how many people will go to a rental place with the sole purpose of renting one game and never bringing it back. Why? Because their credit sucks anyway and they'd rather get the game for $8 than $60.
- MatttK, on 10/10/2007, -3/+15I went to Blockbuster for the first time in years just the other week.. wow.. they've got so bad. The woman was nice but she literally tried to sell me on a billion different deals or promotions or memberships or snacks or whatever. I was there for a couple minutes saying "no no no no". And that's not even mentioning the "next gen" video game rental prices. Marvel Alliance wasn't worth 10 bucks to rent. lol
- inactive, on 10/10/2007, -5/+17Haven't stepped into a Blockbuster ever since Netflix came out.
- shiftless, on 10/10/2007, -1/+13You aren't going to get far in life if you're jerks to everyone at your service job. From this kind of behavior it sounds like he'll be in it for life.
- byrdgang, on 10/10/2007, -1/+13You got this quote from the Consumerist page comments.
- WilliamDavis, on 10/10/2007, -1/+11"I worked at a Blockbuster for a year, unfortunately, and a lot of times it can get frustrating dealing with a stupid customer (like all service jobs) when you have goals to meet set by the district manager."
lol, man. That's funny. It sure is annoying when the stupid customer doesn't wanna help you meet the goals set by the district manager. Stupid customers.
"I'm tired of everyone not listening when they don't even know what they're talking about."
I gotta say. I feel the same way, but I wouldn't be ***** cussing and screaming that at work. There's a time and place.
Awww man, that was all I was going to say until I read this:
"60% of the time it works every time."
Rock on, man. - SquigglyP, on 10/10/2007, -1/+11I used to work at Blockbuster... three of them in fact... and the environment in all three of them (in two states mind you) were disturbingly anti-customer. I did my fair share of griping about customers, but overall i have never seen such disregard and complete lack of respect for the customers in any similar business.
- No1nose, on 10/10/2007, -2/+11I really dislike waiting for people to write checks when I am stuck behind them in line.
- justice7, on 10/10/2007, -5/+13dugg because i've had numerous bad experiences there... i have since boycotted the place -- all locations seem to suffer from terrible staff.
- Swarms, on 10/10/2007, -1/+9As a former employee, we loved customers like you. Believe me, we didn't like giving the sales pitch any more than you guys liked hearing it. Unfortunately, this dumb company decided to hire myster shoppers to randomly drop in and evaluate the employees...and if you messed up with the secret shopper there was hell to pay. (Working sunday's, early mornings, double shifts, etc.)
The rewards program is a good deal, though, and for any regular renter it easily pays itself off. It's not complicated to understand, but the workers they tend to hire are 18 year old idiots that can't formulate a complete sentence, so it comes across as quantum physics. Also, there's a checklist of requirements that the mystery shopper has to make sure you mention key phrases or topics, so often it's mashed together into an incoherent ramble. - chris182, on 10/10/2007, -0/+8I actually was a manager at a Blockbuster while in college. I must have been lucky, the staff I worked with was great and the customers where very nice. The last year there, 2004 I think (whenever the online stuff started), Blockbuster started making Sales reps. out of all the employees. It was terrible. We had quotas we had to meet to sell those stupid Rewards programs and the "Rent 3 for blah, blah a month." The atmosphere definitely changed after that. I would cringe when some employees would do exactly what was in the article. Luckily I left shortly after that.
- SkylarEC, on 10/10/2007, -3/+11I'd place money on the fact that the manager on duty that night is not some teenager still going to high school.
- orbit1979, on 10/10/2007, -2/+10Me and a few friends of mine went to the local Blockbuster a few weeks ago, and you could cut the tension with a butter knife when dealing with the employees. I received a death stare from the one behind the counter, and another got visibly annoyed when my friend asked one question. They treated everyone like this. The never said hello, in fact they never said anything except to mumble the price, slam the movies down and walk away (with one of them still given me the death stare). For $4+ for one rental and to treated like dog *****, ***** that store.
- DocHoliday22, on 10/10/2007, -0/+7True Story: I went to Maplins once to buy a hardrive for my PC and asked for a IDE hardrive, the guy then said, no what you need is the newer SATA Drives. My PC is old, 1999 old so SATA was a big nono, I then said "Nah, I need the IDE one mate", at which point he said "are you sure, because you can't return it if it's wrong and you've opened it", I said "That's fine, I do know the difference because I'm doing a computer science degree at Uni so I know my PC isn't capable of SATA". At this point, another sales guy came up to me and goes "Well I have a computer Science degree, a Masters Degree and Cisco and MSCE Certification". I was like WTF?? So then he went on to tell me that he was just trying to make me feel the way I had made his mate (also a sales guy) feel. At this point I was just confused and said, "All I said was I'm doing a computer Science degree so I do know the difference so rest assured I won't bring the HD back all messed up". He then said, "Doesn't matter, I was being rude." I left it at that, and told them to get the Hard drive from downstairs, and then told them I didn't want it. Before I left I told the guy - You have all those qualifications and your still working at Maplins for minimum wage - Well done zippy. I then escaped.
- DatoeDakari, on 10/10/2007, -4/+11Don't digg him down, it's true.
- jnorris441, on 10/10/2007, -3/+10The manager apologized, blamed it on stress, and was sent to rehab.
That's what you do in this country now. You get caught doing something *****, apologize, and go to rehab. The best part is there are no consequences! - osbjmg, on 10/10/2007, -1/+7I LOVE hearing about blockbuster shooting themselves in the foot day after day. They lost me the 1st time they screwed me by raising their rates on the movie pass - never looked back. Freaking video rental dinosaur - die.
- zachshmack, on 10/10/2007, -0/+6You're right. This should be buried and replaced with OMG MOST AMAZING THING YOU WILL SEE EVER [PIC]
- airwalkery2k, on 10/10/2007, -13/+19I've not been back to Blockbuster ever since they demanded I needed a credit card recorded with them to rent a simple game. I can go practically anywhere else and get a game cheaper without such demands.
Even then, I only went there because I had a coupon for a free game rental and they were only a block away from me. - bonesaw, on 10/10/2007, -2/+8***** You... Some of us just want to get our movies then leave. I'm not interested in saving a ***** dollar if I have to wait 3 minutes for you to sign me up...YOU'RE NOT DOING US ANY FAVORS.
- uncleFester, on 10/10/2007, -5/+11hell, they wanted a cc number when i went to buy a few used movies and pay with a check (yes, some of us still use CHECKS too :). I just left the movies i picked out on the counter and have never been back.
if i wanted to pay with a cc, i would PAY with a cc. you don't need my card number for a check transaction.. - burgerboy06, on 10/10/2007, -4/+9first of all, have you ever met someone from netflix, personally. Have you met the guy that puts the labels on your envelope? NO. Customer service in this case is totally out of the question to compare. Maybe if this was an online customer service thing, than yea.
- DivisibleByZero, on 10/10/2007, -3/+8I'm an online customer of theirs,
- donkeyshow, on 10/10/2007, -8/+13what a prick...he should be fired.
- brhad56, on 10/10/2007, -4/+9I think it's funny that she continued to rent two DVD's from them. I would have just told him I'll take my business elsewhere and leave.
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