34 Comments
- mistajon, on 10/12/2007, -1/+13Just signed up. It said "Not so fast! RobotReplay is receiving sessions from pages on www.mywebsite.com, but it takes about ten minutes before sessions will start appearing on this page. Grab a beer and come back in a few."
I like it already! - sp3kt4r, on 10/12/2007, -1/+6Ok so this service is dead whos next?
- Mikkle, on 10/12/2007, -1/+6Unfortunately, the company behind this service (Nitobi) has a history of very poor software quality. We've been using their flagship product (AJAX Grid) for a year now and have reported 25+ issues to them -- many of them critical -- and to this day only a couple of them have been addressed. 90% of them have been ignored. Their "production-ready" software is truly no better than beta quality. After all the time we have wasted with their buggy software, I would advise against using their products. Which is a shame, because I'm sure they would do great if only they hired a decent QA guy.
- inactive, on 10/12/2007, -0/+4It's an interesting, but ultimately very limited idea. It can only track mouse cursor movement... not eyeballs, not confused looks. You'd be better off pulling someone off the street and asking them to click around your site for feedback.
- inactive, on 10/12/2007, -1/+5Sites down already. Doesn't seem reliable enough to put on a busy site.
- inactive, on 10/12/2007, -0/+3The site was down before it got dugg, I can forgive small sites going down under digg traffic but not when the story is still upcoming.
- nextgengames, on 10/12/2007, -0/+3Interesting point, is this technically keylogging all my users passwords?
Also on the point of 30,000 users, you coudl easily set it up so it randomly includes the JS. - eradicator, on 10/12/2007, -0/+3Agreed. If it can't handle the digg effect, it can't handle my site. Looks like this robot popped a sprocket.
- blindog, on 10/12/2007, -0/+2Looks promising.
- ebadre, on 10/12/2007, -0/+2Hi Mikkle...I'm very sorry to hear about your frustrating experience. I can assure you that Grid is a top priority for the next release of Complete UI in June. If you have specific issues that haven't been resolved please let us know...I know you've probably tried but we have expanded our support team and making every effort to support our customers better:)
RobotReplay is as we've stated a Beta service and it's free, we're working hard to resolve the all the issues we're discovering and that are being reported. - ebadre, on 10/12/2007, -0/+2You don't need to watch all 30,000 sessions. You may want to watch just sessions that pass through a certain page, are of a certain length or are the most interesting. Of course there are some interesting things you can do if you have all 30,000 sessions, but that will come later.
- noahhoward, on 10/12/2007, -1/+2Another idea I should have made time for is done by someone with more ambition.
- rooke, on 10/12/2007, -0/+1I use tapefailure, and aside from the site being slow to load sometimes, have had no problem.
Of course the worth of paying for these services remains to be seen... somehow sitting and watching replays isn't the most productive use of my time. - babooo404, on 10/12/2007, -0/+1review here:
http://www.centernetworks.com/robotreplay-launches-its-a-session-recorder - blindog, on 10/12/2007, -0/+1Check out the "OAO" section for e few good chuckles. "Free as in Beer" I like that!
"Occasionally Asked Questions - This provides provides answers to questions that people occasionally ask. Let's be honest--they don't ask all that frequently." - clesch, on 10/12/2007, -0/+1sounds a lot like tapefailure.com?
oh well, this is down already anyway. - sourmash, on 10/11/2007, -0/+1I gave it shot with 4 sites. After 24 hours of dealing with their SLOW website and reporting "no sessions recorded", I pulled their scripts from my sites. Their website takes several minutes for a page to load. Email sent to their support went un-answered. Poor execution... thumbs down.
- deMonkey, on 10/12/2007, -0/+1We tried putting this on our site and it dropped the speed to a crawl. After numerous complaints we removed it. Maybe we'll try it again when the servers are upgraded.
- ebadre, on 10/12/2007, -0/+1Hi Mikkle...I'm very sorry to hear about your're frustrating experience. I can assure that Grid is a top priority for the next release of Complete UI in June. If you have specific issues that haven't been resolved please let us know...I know you've probably tried but we have expanded our support team and making every effort to support our customers better:)
- jimp79, on 10/12/2007, -0/+1Looks like a sweet cross-site scripting payload!
You could inject this script into a website that is vulnerable to XSS and capture the data of all the users. - Nick22, on 10/12/2007, -0/+1Wasnt there something exactly like this on digg a while ago? Search for TapeFailure
ecept this is open to the public, so IMO its better - iplaydu, on 10/12/2007, -0/+0We're sorry, but something went wrong.
We've been notified about this issue and we'll take a look at it shortly.
Well, I have been notified, nice meeting you though! - jrsanfran, on 10/12/2007, -1/+1WIth Tealeaf you don't need to sit around and watch sessions. It has an out of the box analysis engine that will let you search for certain events and replay representative sessions allowing you to see immediately what happened and how many people a certain issue effected. Using the analysis feature you can enter a avg transaction value and even find out how much this issue may have cost your company! Tealeaf is unlike anything else.
- davidpardo, on 10/12/2007, -0/+0If you're so inclined, you can record the tracking yourself using some of the http://blog.corunet.com/english/the-definitive-heatmap indications.
Using mod_imap it should be able to store at least 2-3000 positions per second, but you'll need to get your hands wet ;) - eradicator, on 10/12/2007, -1/+1We use this. It's expensive, but it works, and can deal with your traffic:
http://www.tealeaf.com/ - bradmurmz, on 09/12/2008, -0/+0I found a similar service which is way better and easier to use!
http://exactostats.com - ayavilevich, on 10/12/2007, -0/+0ClickTale has been doing something like this successfully for over a year now. See the announcement at: http://www.digg.com/tech_news/Webmasters_Can_Watch_What_Visitors_Do_with_AJAX-based_Service
- ebadre, on 10/12/2007, -0/+0well users are likely not moving the cursor to the top right and looking bottom left, there is research that shows there is at least some correlation. also, if you're trying to gather information from your entire user base then it would be quite costly to pull people off the street and ask for feedback, you would need them to be representative of your target user group also.
- manan1016, on 10/12/2007, -1/+0The sites been up for less than a day and its already slow. But then again, it is absolutely free, so we might as well deal with the flaws as long as the service still works.
- AnotherThought, on 10/12/2007, -3/+0this falls into my "very cool, but not so useful" toys catagory
- Crazymaniacc, on 10/12/2007, -6/+1Is there no way to put ebay or hotmail or whatever with some security as your own site and then see how people fill in their credit card numbers or passwords? I think this could easily be abused.
- klown256, on 10/12/2007, -7/+1Diggers sitting at work?


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