91 Comments
- Klisk, on 10/12/2007, -2/+71I'm impressed with this guys speaking skills, he made a good video displaying his problem without looking foolish about it at all. Real cool. Microsoft should fix the problem.
I haven't bought a 360 yet, but I plan to. Will I have this problem with the newer stock controller, or are they just the launch controllers? - paulringo, on 10/12/2007, -3/+28Great video. Thanks I have been pulling my hair out trying to figure this out!!!
- velvet396, on 10/12/2007, -3/+23definitely a problem to fix, early adopters shouldn't get screwed and often do.
- davymac, on 10/12/2007, -4/+21Word.. get this to front page.. I ended up buying a new controller
- Civil44, on 10/12/2007, -2/+20dont even own a 360 but nice video illustrates the point and you know your ***** ;p
- micro23, on 10/12/2007, -1/+16Just for the record I LOVE MY 360 and I love my Headset. I just want them to fix our problem especially since it seems to only affect LAUNCH owners like myself. This is more of a public service announcement to help the people who are having problems. I am glad it's working! Goodluck everyone.
- alpha-male, on 10/12/2007, -2/+16I was so glad Circuit City let me return mine. I destroyed the package opening it and threw it away so I thought they'd force a store credit on me. I dug through forms for two weeks trying to get that thing to work. Completely frustrating. For $60 bucks the thing needs to work correctly right out the box every time.
- GeneralFailure0, on 10/12/2007, -0/+13It's just inconvenient having the wire running up to your face like that, and the headset itself isn't very comfortable. Plus the XBox Wired Headset broke on me from normal use because it's a cheap piece of crap, apparently.
- GliTCH82, on 10/12/2007, -1/+12I dugg this even though I'm not having any problems, as my 360 is only a couple of months old and most likely has the new controller.
- toomanymartyrs, on 10/12/2007, -1/+10Thanks! I borrowed a new controller from a buddy and it solved my issues! GREAT DIGG!
- patm1987, on 10/12/2007, -0/+9to name three reasons you need a wireless headset (or to let someone else name three reasons)
http://www.penny-arcade.com/comic/2006/11/03 - LiquidPenguin, on 10/12/2007, -0/+9I nominate you for Douchebag of the Year.
Your comparison sucks so bad, it might as well be latched onto your bitch *****.
Nobody expects a PCI-X card to work in a motherboard that doesn't support it because the motherboard was never designed with it in mind. People do expect a wireless controller and wireless headset to work together because that's what Microsoft specifically made it for. Next time you come up with a piss poor example, make sure you aim for the ***** toilet so we don't have to step over it. - Klisk, on 10/12/2007, -4/+13@kilmer
Okay, cool. Thanks. This is the type of stuff I like to actually see on digg. - paulringo, on 10/12/2007, -1/+9Turning on the controller first does nothing glitch. You don't happen to work for Microsoft tech support do you? cause you have the same crappy attitude towards the issue as them.
Also your analogy was horrible. this is a static system, not a computer that can have a million different configurations, and peripherals. So compatibility and interference should not be an issue with components that came in the box with the system, or were certified by Microsoft. - kilmer, on 10/12/2007, -3/+11@Klisk
I bought a system recently and the controller it came with had the sticker on the back of it so according to the video you should not. - chris9902, on 10/12/2007, -0/+8how early are we talking? I got my 360 in May. Is this a launch console issue?
btw, good video. He presented himself very well and didn't go into the internet style fanboy rant we've all come to know. ZOMG!111 - LiquidPenguin, on 10/12/2007, -0/+7The point of the sticker vs no-sticker is just a way to narrow down which hardware is having the issues. This is akin to the old days of quickly determining which version of the Sega Genesis you owned based on which game was packaged with it without having to memorize the different model numbers at the time (For instance, Altered Beast consoles lacked region lockout chips, hence they were often desirable for those wanting to use the Mega CD).
I can't say with any certainty about how the controller/headphones/360 all communicate. But it looks to me like this is just an issue of a poorly designed or poorly configured controller. The headset is likely designed to specifically avoid channels that it perceives as already "taken" or when there's too much interference. The older controller probably broadcasts a signal the headset simply doesn't like or the signal is probably too strong or even so "noisy" that the headset just doesn't like it. Newer controllers have obviously gone through at least one revision, if not several, so they don't interfere with the headset.
Anybody worth their salt usually don't depend on model numbers, stickers, or whatever for minor things (like controllers). It's not uncommon for manufactures to make minor internal revisions due to component availability, cost improvement, or some other reason without actually changing the external model number. A dozen controllers might have two or three A/B/C board revisions amongst them but no changes to the actual model number. Why they do that? I'm not 100% sure. I know some manufacturers won't change the model number to avoid new SKUs at the retail level. Or maybe it's to save money in retooling new molds for the shell if the model number is molded on. Whatever, it happens and it's not usually a huge problem unless something like this crops up.
If it hasn't happened by now, I would imagine someone should be disassembling the controllers to look at the actual boards and components inside. - slsanity, on 10/12/2007, -0/+7@ OpCzar
He made two videos because some people were saying he was switching controllers, headsets, ect. The second video allows you to see everything as it happens. - dan4prez, on 10/12/2007, -1/+7My friend's cat has eaten through three of his wired headset cords. Right there is a perfect example of why you would want a wireless headset.
- inactive, on 10/12/2007, -1/+6Good, informative video, I wish there were more people like this on the Internet....
I'm guessing MS has some plan to patch/recall the wireless head sets or controllers, they have been doing very good about fixing problems lately. - Kinsbane, on 10/12/2007, -1/+5People Digg stories just for the sake of clicking the digg button. It's quite the phenomena.
- inactive, on 10/12/2007, -3/+7@lenny:
LOL the dumbass kids here modded you to oblivion before they got to the line about it being a joke. I sympathize with you. - Kinsbane, on 10/12/2007, -0/+4I have a launch console from the Zero Hour event, along with the wireless controller that came with it and an extra one I bought. I have had no issues, nor heard of any issues or problems from other XBL'ers, regarding my wireless headset... about the only two things wrong with my controllers is one of em likes transmit moving left on the left thumbstick without doing anything (stick calibration), and the other has the nubs wearing off, along with a bit of squeak.
Hope you guys with issues get em all sorted out so you can use what you want. - Haon, on 10/27/2007, -0/+4Hmm...I think heard Gang Starr playing in the background for a sec there...
- brasilcaps, on 10/12/2007, -0/+3I never tried his method before (nor do I know if I have the original one or not) but what I usually do is turn on the CONTROLLER FIRST then the HEADSET. It seems to work fine for me.
- micro23, on 10/12/2007, -0/+3Just recived a call from Microsoft. They called my cellphone somehow.... EERIE but i like it :) The want my controller and they want to replace it. Lets see what they say about the extra controller I bought with my xbox that is also having the same issues. I will let you know. Thanks for all the support.
- Boyblundr, on 10/12/2007, -2/+5Even though I don't like the Xbox, I have to agree with this. Microsoft, being the "wonderful console creator" they are, should be replacing controllers for free.
On another note, I love the way this guy put the video together. No transitions, no leaving the camera, good speaking skills. Nice job. - Phyltre, on 10/12/2007, -1/+4What you need to do, Lenny, is look to Mark Twain for satirical pointers. You could rewrite that so it would obviously be a joke, and you'd be dugg up right now.
- MattBrett, on 10/12/2007, -0/+3I'm surprised to see that only one person (that I noticed) mentioned that he connects the controller and headset in the wrong order. The instructions that come with the headset clearly state that you must connect the controller, then the headset. And if you have more than one person on the console and each person is using a wireless controller and headset, you have to go around and have each connect their controller and headset in sequence.
I can't say I'm surprised that it doesn't work properly when it's not used properly. Or perhaps the de-syncing issue happens regardless of how you connect them?
In any case, I'd say this video is bogus simply on the grounds that the headset isn't connected properly to begin with. - calvmari, on 10/12/2007, -0/+3I think people were claiming that he switched out his controller when it went off camera.
- got-haggis, on 10/12/2007, -1/+4i have a 360 that i got at launch with the original controller
i also have the wireless headset
i've had 0 issues, this does not happen to me. - shickey, on 10/12/2007, -1/+4Ok, but what if I already have 2 controllers and don't want to buy another. Also, what if I bought both at launch....
In your scenario, you're still making me spring for another controller. I already have enough controllers... - inactive, on 10/12/2007, -2/+5Wait and see? Microsoft shouldn't deny or punish people that spent $60 on a peripheral because the old controllers conflict.
Do the right thing MS, replace controllers. The bad media spin will hurt you more than replacing a few controllers. - CardinalFang, on 10/12/2007, -2/+5Tech Support: "It's not a defect, it's a feature."
- gwolf, on 10/12/2007, -0/+2Channel selection is automatic.
- GeneralFailure0, on 10/12/2007, -0/+2Anyone happen to know how widespread these problems are? My XBox and two controllers are both about a year old, and I'm planning on getting a wireless headset to replace my crappy wired one. Hopefully I won't see problems like this...
- chubbymidget, on 10/12/2007, -2/+4I'm more interested in what the 'first video' did that made him create a 2nd video.
Weirdos clamming shenanigans? Seemed pretty clear cut defective to me. - BillDoE, on 10/12/2007, -1/+3Um, the sticker is on the battery pack. The rechargeable pack has none. I have no problems with Sync that I have noticed, but often get lots of unwanted noise. Sounds great when it works. People yell at me when it doesn't. However I do look at the sync lights and have never seen it change channels.
- inactive, on 10/12/2007, -0/+2I also get the loud hi-pitch hum with the wireless
It also happens on a wired controller (wired or wireless mic) - Philoushka, on 10/12/2007, -0/+2this idiot obviously has never submitted a story to digg... otherwise he'd have known that you don't digg the story, the system diggs it for you! (no soviet russia jokes, please! :)
- nattybohman, on 10/12/2007, -0/+2Some people digg the article because they want to remember to watch the video later. Youtube is blocked at many workplaces.
- McTim, on 10/12/2007, -1/+3What a polite guy, thanking youtube for hosting and everything.
- kylesellers, on 10/12/2007, -0/+2Dude, can you stop with the stupid spam? It seems like every day you need to throw a plug for your stupid site somewhere on Digg. No one cares.
http://digg.com/users/alrighty101/commented - sprocketjockey, on 10/12/2007, -0/+1The stickers don't indicate anything; it was just to show you the controller was brand new. They are just the battery logo's, indicating you need to use them
- MattBrett, on 10/12/2007, -0/+1I see what you're trying to get across, I just don't think this is the best way to illustrate it. Starting off on the wrong foot is hardly a way to demonstrate problems that occur while you're using the headset. But it seems like you've convinced a lot of people regardless, so well done in that regard.
But I'm still unclear on exactly what is happening here. Is the root of this the fact that the headset goes out of sync while using the older controllers - even if they're setup properly? Or does this only happen when you connect the headset first, then (older) controller?
I'm trying to win a couple battles with MS myself and feel your pain. Hopefully a resolution comes to light sooner than later. - rip2roar, on 10/12/2007, -0/+1You dont have to pay to repair...Delivery is free too....Is this only in Europe?
- inactive, on 10/12/2007, -1/+2Great digg chick!
-Shork - kilmer, on 10/12/2007, -0/+1@Yarnage
I did not buy a launch console, but according to the video the controllers that came with the launch consoles did not have a sticker on the back of the controller. I am going to take the word of the person who made the video on this one. - jayman16, on 10/12/2007, -0/+1I also turn on my controller first, then the headset. Always works fine for me...But It does lose sync sometimes and ppl complain of feedback from my mic.
- sparkmonkeyz, on 10/12/2007, -1/+2youtube says that it only has like 400 somethin views, but it has over 700 diggs. How is that possible?
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