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- duzytata, on 11/01/2007, -9/+209I bought the orange box from another retailer in the US because it was cheaper than buying it though STEAM. It was totally legit because STEAM activated the key and I was able to install and play the games for a week. Then one day I log into my STEAM account and all the games I had associated with my account were removed and my account was banned from the steampowered website. Apparently the game I bought (box, manual, dvds, and all) had an Asian key so they banned me. Steam prides themselves on the fact on that you can install and play the games associated with your STEAM account anywhere, on any computer. It looks like this is not true as I cannot play the game I bought on the first computer I installed it on. I opened a support ticket (071020-000402) about the issue and received a response. Want to know what it said? They reset my password for me. Yup, that’s right. I ask them about the missing games in my account and they respond by resetting my password. I wonder if they even read their support emails… I cannot take the game back either as I bought it while out of town and the stores return policy is no returns on opened software but they do exchange opened software for an identical item within 14 days of purchase. Guess what day today was? I’m about my forty odd dollars and have no games to show for it. Thanks Valve.
- adoggz, on 10/29/2007, -4/+143try piracy
- MrMongoose, on 10/29/2007, -5/+67Back in 2005 I bought Half-Life 2 from Fry's (huge US retailer) when the price dropped to $20. Got home and tried to activate with steam, and it tells me "Your key has already been activated. You cannot use this key again." This was from an unopened retail box! So since I had the misfortune of picking out a copy that someone had somehow guessed that exact key for, I had to deal with the return.
After raising a stink at Fry's for almost an hour at the return desk, one of the customer service monkeys comes up with a post from vivendi on their forums stating that all I had to do was send in a scan of my recipt and all 5 CD's, and they'd email me a new key. OK I thought, that's fair. I go home and comply with the instructions.
2 WEEKS LATER, I get an email from vivendi: "We no longer use this policy, you need to mail us a copy of your recipt and the first disk of the game to recieve a new key." I immediately researched how to crack steam, and downloaded and played all the games I could for free until they shut the hack down a few months later.
***** steam, and ***** valve. They're never getting a dime from me again. - forumreader, on 10/29/2007, -1/+58Some people who bought Counterstrike: Source this way have been playing for years. What retailer would even think of refunding someone for a 3 year old game?
Valve, there's got to be a better way. - Bara, on 10/29/2007, -4/+52It really disappoints me to see companies that make good games continue to do this. I was surprised to see all the bs behind Bioshock, but now even Half-Life 2 is turning into a piracy war? If I hadn't already bought The Orange Box on my 360 I would have pirated it for PC. Gaming companies, listen up: If you continue to treat us like criminals, then we will act like them.
- rwallen, on 10/27/2007, -3/+48I really love the games that Valve produces, but their customer service is the worst I've ever encountered. I have waited weeks for ticket responses and I have never once had one resolved or money refunded.
Still love their games though. - BugMeNot2, on 10/29/2007, -1/+45gaben@valvesoftware.com
- cr0m300, on 10/27/2007, -2/+43It is one of the most frustrating things in the world to see what seems like a good, honest, company, providing a wonderful product, wonderful service, and a wonderful relationship with its community of consumers, devolve into just another greedy company out to squeeze pennies.
Maybe I'm ignorant of something going on, maybe Valve is really losing money and people are trying to save a few dollars but I somehow doubt it. It seems really fishy and unlike Valve. I hope they give a good answer to the community. - isntreal, on 10/27/2007, -14/+48Good thing I pirated all of the Orange Box games (except TF2.) After Valve refused to refund me for BioShock, which would not play although I met the system reqs, I refuse to pay them for anything.
- kalel90, on 10/29/2007, -3/+34You really should try the new password sometimes they actually give you games you are missing...........like me for example.
- inactive, on 10/29/2007, -0/+31I feel for you, you should email the ceo, and keep track of your emails, times, people you speak with, and post it all on digg. Expose them
- duzytata, on 10/29/2007, -1/+30I bought it from a B&M store in Indiana. I was visiting relatives and couldn't download from steam with their dial up connection so I purchased retail for $40.xx after tax. I didn't save a whole lot of money but since I was there, and couldn't download it from Steam, I thought why not. The store's been open for for at least 20 years, so they're legit. On top of that, Valve verified and activated the key and I was playing the games for a week before they shut me down.
- RoboHobo, on 10/25/2007, -2/+26Wow. Your friend's kinda a douche, huh?
- Abjure, on 10/29/2007, -3/+26...Then install them?
- DigitAl56K, on 10/26/2007, -0/+23Taking problems with your distributors out on your customers: Priceless
- Tanktunker, on 10/27/2007, -4/+27I'm almost fairly certain that most of the money from you buying Bioshock doesn't go to Valve, if 2K decides it doesn't want to refund your money, there's no reason that Valve should have to pay you money they never got.
If anything, you should stop buying 2K games. - SaladCactusKing, on 10/27/2007, -2/+24hey guys jump on this ***** before Valve's tyrannical mods make it disappear
http://forums.steampowered.com/forums/showthread.p ... - Rikkochet, on 10/27/2007, -1/+23I appreciate that you're making a point.
And damn, you're missing out. You be a martyr, I'm gonna go build a sentry gun. - ChromaVita, on 10/29/2007, -2/+23Bookmarked? That's nothing. You aren't a true pirate unless you have it in your Firefox search bar.
- FurtThePirate, on 10/29/2007, -3/+23Isn't that what happened when people found out about the bioshock thing?
I purposely downloaded bioshock because of what they did, and now valve is doing something? Although I must hear more before I go and torrent it, I have piratebay bookmarked. - mikochu, on 11/12/2007, -2/+21They trashed my account a while back. I was not able to get it back. le sigh
- vwvan, on 10/27/2007, -9/+26bye valve, you've been "closed".
- Tanktunker, on 10/27/2007, -8/+25Orange Box costs 110USD retail here.
So, as far as I'm concerned, Steam is still the best thing since any sort of wheat based product. - adenansu, on 10/27/2007, -1/+18Good job pissing on your customers. They snaked my HL1 cd key, because some jackass managed to randomly generate it back in the WON days. Steams great, but Valve's got to stop taking it out on the customers when they partner with bad resellers and such.
- kenok, on 10/29/2007, -0/+16You bought the game legally, you have the right to use it - whatever location you're in. I got the game in Asia, if i decide to move to Australia... i have to shell out 99aud for the damn game again?!?! god!
- NikoKun, on 10/27/2007, -3/+19Doesn't matter where they paid for it, as long as they paid for it... Valve don't be dicks...
- Azriel7, on 10/29/2007, -0/+15If you buy it off steam it should work fine. Its just physical copies that are having the problems. However, I am really worried about Valve having the power to kill my games on a whim.
- MikeMaximus, on 11/01/2007, -2/+17Valve seem to be complete dicks when it comes to supporting their products. If something doesn't work, it's like they simply don't care. Even when I had trouble purchasing something through Steam it took about 10 rounds of back and forth emails over 2 days with some support guy, it was like they didn't even want my money. They are lucky that the products they put out are solid (in general) and very high quality, as their support and attitude towards customers isn't going to win them any awards. I hope you can get it worked out and your games back.
- mrsteveman1, on 11/01/2007, -2/+17This is why content owners dont have the right to retain that level of control, ever.
- DeviantDragon, on 10/29/2007, -1/+16Plus people bought copies after it was out in the US. The real motive was simply to save some money through a legitimate retailer and Valve accepted it and then decided to not accept it.
- FurtThePirate, on 10/29/2007, -0/+14Did you read the article? They are having problems even after the fact of getting their refund.
- kesam, on 10/29/2007, -1/+14Wow. I was about to buy the Orange Box actually, but you guys changed my mind. Screw them, I'll take my money elsewhere. Hope someone at Valve reads digg.
- WoollyMittens, on 10/25/2007, -0/+13They shouldn't punish the customer for the crime of a distributor. For a buyer there is no way to tell where a box came from.
Valve prides itself on steam as a globalized publishing tool, yet they fail to put their money where their mouth is for boxed copies. Shameful. - Onyxblaze, on 10/29/2007, -1/+14Desktop search script bitches.
- inactive, on 10/29/2007, -2/+15Homepage Bitches.
- eggo, on 10/25/2007, -1/+14The point is, you should never need to call customer service for an offline game. It should just work.
This is the fault of Valve's policy of treating their customers like criminals. There is no need for an internet connection to play a single player game. There is no need for the game to "phone home" every time the game loads. Steam is spyware as far as I'm concerned, any other company that pulled this kind of crap would be blacklisted by every anti-spy app out there. - kilodelta, on 10/27/2007, -9/+21i wonder if the other linux user is as disappointed as you are
- D3koy, on 10/27/2007, -2/+13I have only bought steam games from actual stores(I have a policy: if it isn't tangible I'm not paying for it, with the exception of utilities). If they deactivate any of my games I'm likely to fly off the handle...and write angry e-mails...(I'm a geek, what else would I do?)
- MrSteamTank, on 10/27/2007, -0/+11Games that are opened cannot be returned.
The TOS for a game cannot be read until it is opened.
OMG? - MrSteamTank, on 10/27/2007, -2/+13I had the exact same problem when I bought episode one. I just don't buy games that use steam anymore.
- Asianwaste, on 10/27/2007, -5/+16Dunno what you are talking about. Half-Life 2 is great.
- duzytata, on 10/29/2007, -0/+11I tried, it still won't let me. No further information from Steam support either.
- duzytata, on 10/29/2007, -2/+13I have, all my games are still listed as 'Not installed' in Steam.
- angascan, on 10/25/2007, -1/+12I have a copy of a Thai version, I have the box and all with me and nowhere on it does it say that the product is territory restricted or that distribution outside of that region is prohibited/unlicensed. It just says that the product is "For sale in Thailand only".
Whats really upsetting is that Valve originally said on the Q&A page that the reason they were disabling CD-Keys from Thailand and Russia were that e-tailors were sending CD-keys only and that the users were not reading the restrictions on the box( but there is nothing about territory restrictions on the package). I sent the Valve a question about this and to give me a legit reason for disabling my keys days ago and I still have no answers from them, but the seemed to have changed the Q&A to this topic.
What more upsetting is that Valve is locking up every single thread related to this topic as if they didn't want anyone to notice. Great customer support eh? - AntiTheist, on 10/27/2007, -5/+16VALVE are bunch of greedy ***** bastards, i haven't paid for their games since they came out with steam,
if they don't let you get it cheaper from Russia or whatever then ***** them , pirate that ***** - TheRealToma, on 10/27/2007, -23/+34I was contemplating buying TF2, but after the way Valve treat their customers and linux users, they can go to hell.
Such a dissapointment :( - Tanktunker, on 10/26/2007, -3/+14What, a week or two has passed and everybody's forgotten about Portal?
At least their game lineup isn't: Generic FPS, Generic FPS II, Generic RTS and Generic FPS III. - inactive, on 10/26/2007, -3/+13I can kind of understand this, but then there is always the arguement where, say u were from Thailand and recently just moved to the US or Russia, or w/e. And u brought ur laptop with you. Playing that game in the new coutry would also ban your account right? Now thats really just gay!!! Money sucking *****!!! Valve im talking aabout your stupid asses.
Also i was planning on buying Orange box, but will not anymore. I have Bioshock but i bought that for 360!! screw u valve/steam!!! muahahaha. - SaladCactusKing, on 10/25/2007, -1/+11And if they close and delete it make more! We can't let Valve plug their ears and go "NAHNAHNAHNAHANAH" like they've done in the past.
- philz, on 10/29/2007, -2/+12The correct response would be to sue them.
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