digg

Join DiggAbout

Digg Townhall today!
Check out the Digg Townhall live from the Digg stage at the DNC at 1:30PST/4:30EST

See the original image at consumerist.com

Why USPS Probably Won't Pay Your Insurance Claim...

consumerist.com — So we file a claim with the Post office in April, and today I find out that they are denying my claim unless someone at the POST OFFICE admits to causing the damage! Are you serious?

Bury
show profanity settings
expand all
  • ironeus, on 08/01/2008, -2/+48Ok guys, which of you damaged the package? please come forward, nothing will happen you'll just be placed on unpaid-leave. [silence] surprise surprise. That IS a crappy policy.
    • acitcratnA, on 07/13/2008, -5/+4How? The hinge of this laptop was damaged. Sounds more like a clumsy friend than a fault of USPS. How exactly do you damage a hinge in a package? I'm sure it's possible somehow, but it doesn't sound very likely or believable.
    • KhanneaNL, on 07/13/2008, -0/+1Let them know what YOU think;

      https://hdusps.esecurecare.net/cgi-bin/hdusps.cfg/ ...
    • jandor, on 07/13/2008, -0/+2Does anyone think it's even plausible that the *friend* may have dropped the laptop when taking it out of the box and then tried to cover his ass by filing a claim since it was insured? The caveat here is he didn't damage the box enough to convince the claim adjuster. This stuff happens all the time. I've shipped w/ all the major shippers for years and you would be surprised.

      It used to take up to 6 months for a claim to be filled by the us mail. We had a booming ecommerce store and had daily pick ups. We were constantly calling them following up on claims to the point where we stopped shipping with them. They sent out a rep. from the post office to our store and acted like they really cared. In fact, several months later we received a personal survey asking how they could improve their service. The USPS was losing too much money and there were other competitors waiting in line to take their place. They did make some small changes, like shortening their claim process, but not enough to convince us. Depending on what we ship, determines who we ship with...not many problems this way.
  • michaelpinto, on 07/12/2008, -4/+30And I bet they made you stand in line for hours to file the claim too! The Post Office should stop catering to stamp collectors and focus on customer service 101. I've never seen an organization so stuck in the 19th Century (even banks are open on Sundays and keep longer hours at this point in time).
    • Ajajadude, on 07/12/2008, -4/+27It's a government job. They don't give a crap about customer service. Why? Because there are no shareholders to piss off. That and the USPS has close to a monopoly on mail services. Sure, you could send that one paged letter to your mom through UPS or FedEx, but how much will that cost you versus the 42 pennies it costs you to send it via USPS?

      Basically, if it's important, don't send it through the U.S. postal service.
      • Muyoso, on 07/13/2008, -4/+8Can't wait till our healthcare is like that.
      • Ajajadude, on 07/14/2008, -0/+2I get your point, it could be just as bad as the Postal Service. But, sadly, it would be better if there were no shareholders within the medical insurance industry. If the people could drive the healthcare industry, we'd all be better off. Corporations should not be dictating policy to doctors and medical facilities.
  • ramiro, on 07/12/2008, -29/+9You Obama cultists, remember that whenever the government gets involved in something, the level of service will be just like USPS or worse.
    • haydesigner, on 07/13/2008, -3/+2And when it is left alone, it is like Enron, IndyMac, Freddie mac, Sally Mae, etc, et. al....

      Government programs may (sometimes) suck, but when never as spectacularly as un/de-regulated corporations.
      • ramiro, on 07/13/2008, -2/+1Not true. When a corporation fails morally or economically, everyone can see, the guilty are charged and the corporation ceases to exist.

        When a government program fails morally or economically, it usually ends up being hidden, the guilty are rewarded and the program receives more taxpayer money to salvage it.
      • mcquitty, on 07/13/2008, -1/+2Great to cherry pick a couple failures. How about the millions of non-failures. Let me guess, you made your computer out of diodes, capacitors and wafers in your basement? No corporation is involved at all.

        And by the way, Sallie Mae and FreddyMac are chartered by... Congress.

        Tell me of one branch of the government you agree with 100% and love the way they run the business. Let's give you some fine examples. Social Security? DoD? Justice Department? White House? Congress? Department of Motor Vehicles?

        I get better service out of broken vending machines.
  • Darmichar, on 07/13/2008, -4/+33My neighbors and I used to have to meet in the street each day to swap mail that our mail carrier had nonchalantly placed in whatever box she happened to be standing near.

    It took nearly 2 years of almost daily calls to the Postmaster her to get her lazy, Union protected ass fired.
  • Matt2k, on 07/13/2008, -0/+39If the package was that securely bubble wrapped, then any damage should have been obvious to the outside package. A broken HINGE? Seriously? I don't doubt that injustices happen when dealing with the USPS. I've had letters gone lost myself, but this is pretty anecdotal.

    Also, I don't care much about your ***** laptop. You mailed it across the country to clean out a virus?
    • blackrage, on 07/13/2008, -2/+10"Either way, I'm stuck with a brand new computer damaged by USPS"
      You just said 2 paragraphs earlier that it was 7 months old loaded with viruses

      "He explained that if I close the laptop, the screen may scratch and cause about 800 bucks worth of damage"
      Oh please...they retail new for $799 and they are $600 on ebay.

      Your "virus-hunting friend" friend ***** you by not just talking you thru spybotS&D over the phone.
    • PabloMac, on 07/13/2008, -2/+3What is this "virus" thing that you speak of?
    • spectre_25gt, on 07/13/2008, -0/+4There's definitely some strange stuff going on here, but you'd be surprised how often people will mail a computer across the country for it to be fixed. I worked for a computer repair shop that worked on them from time to time. What can I say, they trusted us.
  • josepablos, on 07/13/2008, -12/+2that's why is must safe to get help in google
  • D3koy, on 07/13/2008, -2/+53I'm getting that feeling I get whenever I read anything from the consumerist.... There is something here we aren't being told... On the other hand, I fully believe this to be within the realm of possibilities for any government run organization.
  • simplyintricate, on 07/28/2008, -4/+6Who said monopolies were efficient?
    • santaliqueur, on 07/13/2008, -3/+4Who said everyone knows what a monopoly is?
    • hackiavelli, on 07/13/2008, -0/+2USPS is a monopoly on mail, not parcels. She could have easily gone with UPS, FedEx, or DHL.

      But, yeah, USPS definitely has the bureaucratic "I don't really care" mentality.
  • Tribunis, on 07/13/2008, -1/+3What *****.

  • fearlessfx, on 07/13/2008, -5/+6A post from theconsumer! Atleast its not another story about GeekSquad negligence.
  • trshtehdsh, on 07/13/2008, -2/+17Ugh. My parents sent me a package with text books right after new years, and it never got to me. they had confirmation tracking and everything. Tracking said they received it in Bell, California, ended up calling that store; they said Vegas had it. A few days after filing a missing package report, I randomly receive a vague phone call from a post office here in Henderson (Las Vegas), end up playing phone tag for 3 WEEKS (because, apparently, no one in the office could take a MESSAGE) when i finally get the original caller on the line she asks me why I'm calling *her* and claims they never, ever had it! So Why TF did *THEY* call me!!!

    7 months later, still no package. I stopped trying, even tho i was out $250 worth of text books (parents are teachers, they were old/free copies, but i could've sold them for at least $250... next time, mom insures even free books, although according to this it is totally futile.) ***** the USPS. Srsly.
    • hackiavelli, on 07/13/2008, -0/+1The worst part about those situations is USPS makes you wait an entire month before filing a claim on a missing package even when the have absolutely no clue where it's at. To make matters worse you can't do it electronically or by fax. You have to fill out a big form they send you and snail mail it back.
  • Derelict267, on 07/13/2008, -6/+14One word. Unions.
    • everett3, on 07/13/2008, -0/+7Yeah, I'm sure it's because they're part of a union and not because they're a government run monopoly.
    • zebco, on 07/13/2008, -2/+10One word: Onions. They're horrible. They make you cry when you cut them up.
    • hackiavelli, on 07/13/2008, -0/+1UPS has union members and isn't nearly so bad.
  • iizh, on 07/13/2008, -3/+10It's a government sanctioned monopoly so it doesn't have to care about customer service.
  • spence798, on 07/13/2008, -1/+18"The post office clerk in LA tells him that 'without a receipt, they probably won't honor your insurance claim).'"

    Yet a sentence prior: "I send my LA buddy the insurance information along with the required receipt."

    Apparently her friend needed the receipt he already had?
    • moduc, on 07/13/2008, -0/+3
      Maybe it's the receipt for the laptop. USPS have asked me for the receipt of an item that I sent. It took a long time for them to process (many months). They also said they sent me forms to fill, but didn't send (or I didn't get it), and I have to call many times to get it done. It wasn't a pleasant experience.

      On the hinge problem, maybe if it's squeezed hard, it could pop like that even with packing.


      • Kas70, on 07/13/2008, -0/+2"On the hinge problem, maybe if it's squeezed hard, it could pop like that even with packing."

        Exactly. I work for UPS. I don't think many of you realize the system and abuse ALL items go through to get shipped. This item could have been squeezed, dropped, kicked, thrown, pressed on by far heavier boxes, and even repackaged if the original box got too hammered. Just telling you how it is...
  • SenorBudd, on 07/13/2008, -2/+2Snail mail minus a hardy safety shell. *****!
  • artfuldodga, on 07/13/2008, -1/+2what an utterly broken system
  • masterc, on 07/13/2008, -3/+5Why would you ship a laptop cross country to get rid of a virus? That's so stupid.
    • ted510, on 07/13/2008, -2/+3Maybe she wasn't 1337 with computers or the virus wouldn't let her get her important files.
      • santaliqueur, on 07/13/2008, -2/+3You forgot to address the "across the country" part, which is the most important. Try again.
    • kittnerrules, on 07/13/2008, -0/+1Says in the article that she couldn't get on the internet. I'd agree w/ masterc here; there had to be a closer computer shop that she could've taken it to, unless her only option was the geekSquad, in which case I don't blame her.
      • s0nicfreak, on 07/13/2008, -0/+1Could have gone to the library, looked up how to remove the viruses, and burned the necessary software to a cd. Or just have the friend ship the necessary software on a cd or thumbdrive and walk her through using it.
  • phycon, on 07/13/2008, -3/+2In general USPS is OK but every once in a while they suck the wad.
    My story: The day before April 15th, my local post office used to put out a bin labled Tax Returns on the front counter. Like a good tax paying customer, I dutifully deposted my 1040. Several weeks later I received a letter from the IRS stating that I owe a fine for filing late. ***** ME!

    Another story. I was expecting a package to be delivered to me, I waited all day and no delivery. Next day I went to the post office and they claimed they knew nothing. In the mean time while I was making my case, the postal carrier put a "back dated" note on my door saying, failed to deliver because nobody was home. WTF?
  • suomitaivas, on 07/13/2008, -4/+4The USPS refused to pay for a brand new computer that I bought and insured and had shipped to me because they claimed that there wasn't enough damage to the OUTSIDE of the box. I provided proof that it worked fine before it was shipped and that it could only have been damaged in shipping (the processor cooling fan was jarred loose in shipping). They explained to me that it didn't really matter what happened to the contents of the box, only how much damage was on the outside. I appealed and they denied it again. I suggest you take a baseball bat to the outside of the box before you take it back to the post office to file your claim. Or better yet, just don't use USPS for any package of significant value.
    • cranium, on 07/13/2008, -0/+1It's clearly their fault if they damage the box, resulting in damage to the contents. It's not their fault if the item was not packaged correctly in the first place and the contents were damaged by normal handling. Your case sounds like it's somewhere in the middle, and they have to draw the line somewhere.
  • TAWS, on 07/13/2008, -5/+5Hmmm....

    $26 X 2 = $52 to insure the package both ways
    $25 x 2 = $50 to mail it both ways
    Total Shipping Cost = $102

    She would have been better going to a store and getting it fixed.
    Her friend is an idiot for not using remote desktop to fix the problem.
    • everett3, on 07/13/2008, -0/+11How do you use a remote desktop application without the internet?
      Agreed on the postage though.
  • NJHiker, on 07/13/2008, -2/+12"In the 7 months that I've owned it, I got a nasty bug (virus) on it, and it no longer allowed me to log onto the internet. Either way, my best friend is an expert with computers and lives in LA, so I decided to send it to him to take a look at it."

    Hold the ***** up; who the hell would send a laptop across the country to JUST GET RID OF A VIRUS!?
    • wexmajor, on 07/13/2008, -1/+2I like how the words "bug" and "virus" are apparently interchangeable to this person.
  • burjzyntski, on 07/13/2008, -6/+0A friend of mine ordered an XBOX360, saw the delivery guy coming up the driveway and stayed inside without signing for it. Then he called a few days later, asking where his package was "because online it says it was delivered"...and he got another XBOX360 for free.

    (replace XBOX360 with some other expensive item, because I'm not really sure if that was the item, I just know it worked when he did it)

    So this doesn't really surprise me as I'm sure he wasn't the first to get away with it.
  • asdfer, on 07/13/2008, -1/+30Mandatory Seinfeld quotes:
    http://en.wikipedia.org/wiki/The_Package_(Seinfeld ...

    Jerry : So were going to make the Post Office pay for my new stereo?
    Kramer : It's just a write off for them.
    Jerry : How is it a write off?
    Kramer : They just write it off.
    Jerry : Write it off what?
    Kramer : Jerry all these big companies they write off everything
    Jerry : You don't even know what a write off is.
    Kramer : Do you?
    Jerry : No. I don't.
    Kramer : But they do and they are the ones writing it off.
    Jerry : I wish I just had the last twenty seconds of my life back.
  • cl1tcommander, on 07/13/2008, -4/+6Is it quite possible the "friend" might have broken the laptop and wants the post office to pay? Everyone is so quick to side with the author. Go ahead and digg me down.
    • zebco, on 07/13/2008, -6/+2OK. I will.
      Why is everyone in America so ***** jaded that they assume everyone is guilty of lying or pulling a fast one. You're probably one of those ***** who think the telecoms SHOULD be able to read your emails and listen in on your phone calls.
      "I ain't got nothin' to hide, man!'
      Always siding with the corporations and the big guys because the average joe is obviously a potential terrorist and just looking for a free ride, right?
      Anyone who thinks this is just a jaded product of the current political environment and are welcome to go ***** themselves.
  • oMeSSiaHo, on 07/13/2008, -4/+12They guy who runs the Consumerist was on NPR the other day. The reporter asked him "So you report on companies and how the screw customers"? The guy's answer was "Well no, we just get emails and publish them". There was brief pause and the reporter sorta stumbled into the next question. It was as if she was shocked something so stupid actually gets people to read it and makes money.

    The Consumerist is ***** because all they do is post one sided stories. The retards on Digg are so desperate to hate "the man" that they lap this ***** up without even questioning it. The great irony is most users bash the MSM and the public for lapping their ***** up when they do the same for Consumerist articles.
    • oMeSSiaHo, on 07/13/2008, -1/+4I dont want to reply to myself but I have a great example. On the front page of the Consumerist right now there is an letter about how Staples is being misleading about cell phone laws. There is a sign that says "Its the law" when in that state it is not.

      There are actually three versions of that display that were shipped to stores. One says "Its the law" one says "It will be the law" or something and the other is just a regular "BUY THIS *****" sign. There were instructions that stated which state gets which sign. The person who put it out made a mistake and the editor posted "Call us old fashioned, but we think public safety laws should be written by legislators, not marketers" when it was just a mistake made by an employee.
      • Sambora, on 07/13/2008, -0/+1I agree, the Consumerist is 100% bunk. I think I'm going to loop its domain to localhost from now on so I'm not submitted to this trash.
  • hit2cho, on 07/13/2008, -0/+3i would've put it on my amex, and then let amex deal with the usps.
  • fyreboltx, on 07/13/2008, -0/+10I'm sorry but this seems like an isolated case (or a lie) to me. I ship using UPS, FedEx and USPS all the time for stuff I sell on eBay and all 3 have been reasonably trouble free (other than taking a bit too long at times).

    I find it kinda hard to believe that if she protected it so well, that a hinge broke but nothing else did. Hinges on laptops are VERY strong as they're the part of the exterior that suffer the most abuse. There are other things to consider too like the fact that it might've been a ***** laptop to begin with or (more likely) her friend dropped it.
  • Serial0Hacker, on 07/13/2008, -5/+0Why should they pay? No one made her use USPS, and no one made her buy insurance.

    PS it could have been thrown in the river. So she's lucky
    • Muyoso, on 07/13/2008, -0/+1What the ***** do you think the insurance is for?
      • Serial0Hacker, on 07/13/2008, -0/+0How they get more money out of you.
  • zebco, on 07/13/2008, -0/+3This is simply another case of an organization getting too big for its britches. They don't give a ***** because they know you'll use them anyway and will HAVE to use them. They are like the government...*****, they ARE the government. They can do WHATEVER they like and you have no options and they don't care what you say, think or feel. You'll be back tomorrow and they'll be delivering bills to your home the day after that.
    UPS and FedEx are no different. I think DHL has been giving them all a run for their money.
    But regardless, ALWAYS use email for files, letters, etc. I'm sick of hearing what a good deal the USPS is when in actuality, it's a huge ripoff. And when they lose something or damage something, they don't give a ***** and you have absolutely no recourse.
  • abecity, on 07/13/2008, -0/+2Relevant Seinfeld clip: http://youtube.com/watch?v=BurZnaBas6U&feature=rel ...
  • Serial0Hacker, on 07/13/2008, -0/+0It's called duct tape, its not expensive.
  • mjbk24, on 07/13/2008, -1/+1Bubble wrapped twice and in a laptop case and it got a broken hinge? My ass. Her friend knocked it off his desk. There is no way the post office caused that damage. I wouldn't pay the liar the money either.
  • zebco, on 07/13/2008, -0/+1This is just one reason why we, 'the people' will never get ahead. The government has convinced the imbeciles of this country that all average joes are guilty until proven innocent. We're all potential terrorists, we are all looking for a free ride. We're all looking to sue someone or blame someone else for damage.
    Such a ***** joke. Read these comments....I'm not saying everyone should blindly side with the little guy at all times but it would be really nice to see someone get the benefit of the doubt once in a while.
    No wonder people can't organize and gain any kind of power...you all ***** hate each other and are suspicious of one another.
    The government has done a great job of turning idiots against themselves.
    I got news for you, jack. You're trusting the wrong entity.
    But carry on...digg me down. How would something like this get through to an angry mob who is ready to hang anyone who accuses a corporation or a powerful government entity of doing something wrong. THEY'RE always in the right, correct? And the average citizen is a shadowy figure just looking to pounce on the helpless corporation to try to wring them out?
    What a ***** joke.
    • mjbk24, on 07/13/2008, -0/+1I'm not really even sure of what you said there...
    • oMeSSiaHo, on 07/13/2008, -0/+3People have always been liars and cheats, government just gave them a job. Until you can prove to me the USPS damaged the laptop you are just as clueless as the rest of us.
    • orcusabre, on 07/13/2008, -0/+1"you all ***** hate each other and are suspicious of one another.
      The government has done a great job of turning idiots against themselves. "

      oh the irony ...
  • trebol, on 07/13/2008, -0/+5Postal insurance is worthless. When I had an insured ebay item arrive damaged, they examined it and declared the problem a "manufacturing defect." I showed them photos of the item intact before it was mailed but no dice. UPS or FexEx for me ever since.
  • AllPossibleQRA, on 07/13/2008, -1/+2There are problems with USPS but here she have Lot of inconsistencies in the article, total made up story. diggers are smart and can catch a lie.
    >>If the package was that securely bubble wrapped, then any damage should have been obvious to the outside package. A broken HINGE? Seriously? I don't doubt that injustices happen when dealing with the USPS. I've had letters gone lost myself, but this is pretty anecdotal.
    >>You just said 2 paragraphs earlier that it was 7 months old loaded with viruses
    "He explained that if I close the laptop, the screen may scratch and cause about 800 bucks worth of damage"
    Oh please...they retail new for $799 and they are $600 on ebay.
    Your "virus-hunting friend" friend ***** you by not just talking you thru spybotS&D over the phone.
    >>$26 X 2 = $52 to insure the package both ways
    $25 x 2 = $50 to mail it both ways
    Total Shipping Cost = $102
    >> Yeah and what about restore CD option Either this writer and her friend are super idiot or super liar
  • jordanlgta, on 07/13/2008, -0/+2Newman.
  • PueSi, on 07/13/2008, -0/+3If it was properly bubblewrapped like she said that kind of damage would be extremely unlikely to happen. Sounds like ***** to me.
  • Sambora, on 07/13/2008, -0/+1It's an HP. She could've just pressed F11 and avoided this mess.
  • xombiefarts, on 07/13/2008, -0/+1Return the favor. Smash up what you can at the local USPS parking lot, unless you admit to it, what can they do?
  • Kas70, on 07/13/2008, -0/+2All of you insisting that this story is made up have no idea of the abuse your average package can go through in transit. Crushing, conveyor belts bending (sometimes it leaves obvious damage, sometimes not), dropping, kicking, throwing, smashed between or under other boxes, extreme heat and/or cold, leaking packages, fragile packages placed next to televisions and 150 lb. car parts...etc. This story is COMPLETELY plausible.

    Source: I work at UPS and used to work for USPS for many years. Advice: Pack excessively well and take pictures/video right up to when it leaves your hands, and copy and save multiple copies of your high end receipts.
    • mjbk24, on 07/13/2008, -0/+0I don't doubt that its possible all kinds of awful things happen to packages while being handled by you people. All I'm saying is that knowing a little bit about the anatomy of a laptop, there is no way that a hinge would be broken in the fashion she describes. The laptop would no doubt also have a broken screen, hard drive and god knows what else wrong with it if it in fact got hit hard enough to have the hinge broken with the laptop wrapped like the writer describes. I'm still calling *****.
  • outlaw686, on 07/13/2008, -0/+1Should have used proper packaging
  • frontporsche, on 07/13/2008, -0/+1On the average, you lose money paying for any kind of insurance. Some insurances though, like postal insurance, are borderline scam. You have to wait so long and jump through so many hoops to collect anything, I think it's better just to not pay for the insurance and hope for the best.

    I do sometimes get postal insurance just as a crude method of tracking international packages.
  • Qtip42, on 07/13/2008, -0/+1Oh this is great, I'm still waiting on my insurance for an iPhone those pieces of ***** stole.
  • SHannonOBrien, on 07/13/2008, -0/+0Wow. That's why I only use government services when I absolutely have to. They can't get fired, they always get raises and nobody is making a profit so they don't NEED you as a customer.
  • cubical13, on 07/13/2008, -0/+0Same experience here.

    Never get insurance and send important stuff UPS.
  • k8tek, on 07/13/2008, -0/+1Why not replace the hinge? I am sure HP will sell her one!
  • david76, on 07/13/2008, -1/+1Two USPS stories:
    One day I'm walking down the street in Manhattan and I see a USPS truck (one of those big semis) backing into the loading dock. In the process of backing up, his bumper scrapes over the hood of a car parked on the side of the road. The driver of the truck continues backing up and does nothing.

    I happened to live across the street, 11 floors up, from this USPS office. And at night I started to notice this loud alarm going off every 15 minutes or so. One night I walked downstairs to find out what it was and discovered it was coming from the USPS office. So, I write a letter to the USPS asking them to do something about how loud the alarm is. Apparently, it sounds when the cage door to the elevator closes. I was informed they had a flashing light, but that wasn't sufficient to keep their moronic employees safe, so they added a bell which sounds.

    Oh, how I love the USPS.
  • itsthebrod, on 07/13/2008, -0/+1This is rather reassuring, since the post office lost a package of mine at the end of last week. Wonderful!
  • Wander, on 07/13/2008, -0/+2Don't think USPS is the only one with issues with insurance. I once sold a good working laptop (an older one) on eBay, and shipped it via FedEx with $200 of 'insurance' which is what I sold it for. When the laptop arrived, the screen wouldn't turn on. FedEx picked it up to inspect it, and sent it back to me. They denied my claim because there weren't any signs of damage on the box, and I had packaged it properly. So who was at fault? Not me. Not the guy who bought it. I think it's the middle man. FedEx explained that they don't insure packages! What they sell is something called 'declared value'. It's in case a package gets lost. They told me that I could get an estimate from a licensed repair facility, and they would review their decision (yeah right, that would cost another $50 and the result would be - it's needs a new display).
  • cranium, on 07/13/2008, -0/+4It amazes me that someone will shell out $26 for insurance but not an extra few bucks to package the item correctly in the first place.

    Especially since this person was not exactly hurting for cash if they shipped a laptop cross-country just to clean up a couple of virii.
  •  

    Login or register to add a comment

    Create a new account or login to join in the conversation on Digg. You'll also be able to Digg stories to help promote things you like.


© Digg Inc. 2008 — Content posted by Digg users is dedicated to the public domain.
DIGG, DIGG IT, DUGG, DIGG THIS, Digg graphics, logos, designs, page headers, button icons, scripts, and other service names are the trademarks of Digg Inc.