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44 Comments
- ace429k, on 06/11/2009, -0/+11I don't know where the article begins and continues. there is too much junk floating around on the page.
- drmangrum, on 06/11/2009, -3/+13Or you could, you know, pay your bills or not purchase things you can't afford.
- smack1700, on 06/11/2009, -0/+7FTA: In a 2006 interview with Salon, Abercrombie CEO Mike Jeffries conceded that he used sexual attraction to create an "emotional experience" and hires "good-looking people . . . to market to cool, good-looking people."
"Candidly, we go after the cool kids," Jeffries said. "A lot of people don't belong (in our clothes), and they can't belong. Are we exclusionary? Absolutely."
That sounds like a great business plan for the long-term. You're not good enough to buy our product. I'm sure shareholders would love to hear that at the annual meeting when sales start to tank: We could've had more sales, but we don't want money from all those un-cool customers. - AlextheK, on 06/11/2009, -1/+7This is why I refer to the company as "Abercrombie and Twit." The clerks are too busy posing to do their jobs.
- ThatNeilDude, on 06/11/2009, -0/+6*****.
I work in a call center that helps deaf people make telephone calls. Sometimes we have to call tech support/customer service...
When I have to call AOL it makes me feel like killing myself 17 times. Absolutely the worst ***** possible. - momzilla54, on 06/10/2009, -0/+6"Or does it stick it to customers, raising prices and cutting service?"
Think "Bank of America" for the definitive picture of customer gouging. - robbob, on 06/11/2009, -0/+5AOL is legendary
- Nothlit, on 06/11/2009, -0/+5Better late at night than forcing you to take a day off work to sit around waiting for them...
- Albear99, on 06/11/2009, -0/+4It's a violation of the FDCPA for a recovery agent to hang up on you. By definition it's harrasment. Record those calls and give the tapes to a lawyer that handles consumer law. You could get the debt wiped off your credit report and a settlement offer from the collection agency to keep it out of court.
- teamgwho, on 06/11/2009, -0/+3My FIL's approach:
financial svcs rep: Mr D this is Joe from ABC Corp. I'm calling about your balance of $$$$. it's 14 days overdue.
FIL: I owe you $$$?
Rep: yes sir, you have a balance of XXX and it was due two weeks ago.
FIL: Are you worried about that?
Rep: yes sir, it needs to be resolved before your account becomes seriously deliquent.
FIL: Well, as long as one of us is concerned...
Click.
(if you ain't got the money, you ain't got the money, blood from a stone and all that nonsense) - TheHayze, on 06/11/2009, -0/+3I see Comcast on that list. Not surprised in the least.
- toonworld, on 06/11/2009, -0/+3and if you need to cancel, this is what you get:
http://www.youtube.com/watch?v=1_knvtpENoQ&fea ... - mmijatov, on 06/11/2009, -0/+3The only reason this made front page was due to cheating. This is a garbage article. Painful to read and navigate.
- WhiskeyLemur, on 06/30/2009, -0/+2Most of the really large banks aren't any better. If you want customer service, switch to a local community bank - especially for personal banking, where you don't need as many features as a business account would need. The people will be friendlier and the fees will be much more reasonable.
If you *do* have a company which can't get by with a community bank, try to get into so-called "relationship" banking if you can - that's where you have a single representative helping you out with pretty much everything. Meet with them face-to-face - it makes a world of difference. - PrestonM, on 06/11/2009, -1/+3Comcast isn't first? I thought for sure with that new ad campaign saying don't worry about anything during the digital transition, and now plans to require a box for straight wall to tv connections, would give them the number 1 spot.
- NathanielJ, on 06/11/2009, -1/+3Every web host ever.
- Gr00ver, on 06/11/2009, -0/+2The customer is always trite.
- PrestonM, on 06/11/2009, -0/+2Of course I realize, that is not the point. They are using the transition as an oh so convenient way of up selling all of their customers. Despite running commercials stating that there is nothing extra needed if you are a Comcast customer.
http://www.mercurynews.com/business/ci_12364064 - FlareHeart, on 06/11/2009, -0/+2I have had personal experience with both HSBC and Capital One and they can both stick it where the sun don't shine. I refuse to ever deal with those companies again. Most of the rest of the companies on the list are American only and I don't have to deal with them either (thank goodness).
- Eichenator, on 06/11/2009, -0/+2Comcast told me they would hook up internet between 5-8pm... they finally came at 10:50pm. I can see why everyone hates them.
- Smokeydabear, on 06/11/2009, -1/+3I am paying bills, but I can't pay a lot on every one or I'll literally won't have enough money to live on. I racked up about five credit cards and maxed them out over the past five years. I have one completely paid off, that was about $3,000, and another one that is going to be paid off this month, another one for about $2,000. The third one I pay $100 a month on an installment plan. The fourth one I am just making payments on it to get the balance down. I don't use the thing anymore and it was cut up like the rest. It is the fifth one I am talking about. I owe about $800 on the thing and the interest rate is high. If I pay anything less than $100, it isn't even going to make a difference.
So I pay what I can they call me everyday and when I get the card paid off this month maybe I'll be able to make something happen with that one. I am trying to do the right thing, but there is a line, if I don't have any money for basic stuff, I am going to rack up the one credit card I can use, and I am not going to do that.
What with bills, rent, car insurance, renter's insurance and paying off student loans, I think I am doing alright. It is going to be a few years before my debt is down to the point where I feel comfortable, but I think I am doing the right thing by paying down bills until they disappear. Anyone who has been in really bad credit card debt knows how good it feels to finally pay off a credit card to the point where you're done and over with the company.
But at the end of the day, there is no reason to be rude to me. I am not rude with them. I know they are just trying to do their job, and I should pay my bills, but sometimes things are more complicated than being able to cut a check for $800. - shanealeslie, on 06/11/2009, -0/+1We may not have as many, but all our banks are solvent.
- Wesside, on 06/11/2009, -1/+2you do realize that it wasn't comcasts decision for the digital transition?
- newbill123, on 06/11/2009, -0/+1The photo with the article is weird. What is that strange antennae-like thing is curling off the end of the fellows cell phone?
If I found a snake trying to eat my cell, I'd probably be more surprised than angry. Though it would be cool to call the phone and see the snake ring and light up... - fant0m, on 06/11/2009, -0/+1I worked in a call center that takes those relay calls. Hell, you and I have probably spoken (We do tech support for a number of banks).
Unfortunately most of the "deaf" people we got from that service were from Morocco, Nigeria or Egypt trying to transfer funds from unsuspecting bank accounts, etc. - ThatNeilDude, on 06/12/2009, -0/+1Yep.
That's IP Relay for you.
State Relay Services are generally legit. It's the internet calls you guys need to worry about haha. - bertoman, on 06/11/2009, -0/+1http://hplies.com/
- nepidae, on 06/11/2009, -0/+1Its called the Eric Cartman Effect.
- inactive, on 06/11/2009, -0/+1One thing that I didn't see is their responses to increasing prices and decreasing services like comcast or TWC placing caps on their customers bandwidth!
Buried for not hitting the topics of poor customer service that really matter. - papashawn, on 06/11/2009, -0/+1From a related interview with A&F's CEO...
"Candidly, we go after the cool kids," Jeffries said. "A lot of people don't belong (in our clothes), and they can't belong. Are we exclusionary? Absolutely." - akatsuki, on 06/11/2009, -0/+1Th A&F comments about the kids being too cool to help you is probably the most funny. I'd imagine that it is more likely torpor induced by the massive amounts of cologne pumped into the air.
- inactive, on 06/11/2009, -0/+1Login Live screen?!?!?!??!?!
- drmangrum, on 06/11/2009, -0/+1Abercrombie just has retarded policies. I was received some of their shirts as a gift and I went to return them ( I hate their clothing) for the money. On the back of the receipt it explicitly said that if you weren't satisfied, you could return the items for a REFUND. The bitch manager at the store with the IQ of a boiled cabbage tried to tell me that you can only return items for exchanges. I had to go into a 5 minute tirade on how an exchange is neither a return nor a refund.
She eventually relented since I was holding up the line, speaking loudly, and it was just after Christmas with tons of people in the store. - DifferentAngle, on 06/11/2009, -0/+1What customer service does Abercrombie need... like just at the store? You would think BoA is worse...
- Wesside, on 06/11/2009, -0/+1Don't work in the cable department for tech support, but last I heard they had some 2 year deal where you got that box for free? Ask the billing/cable tv reps if you call in about it, I'm positive its there.
And of course they want to up sell people, the company is in the business of capitalizing on everything they can, just like every other company in the USA. - cygnus2112, on 06/11/2009, -1/+2If given the choice, I would pay more for better and reliable service.
The sad fact is, most of use are faced with no choice. We're left to choose the lesser of evils. Here in Canada, we're controlled by a few banks, a few cell providers, and a few ISP's. All of which suck to a great degree. - jimmajamma, on 06/11/2009, -0/+1http://verizonmath.blogspot.com
- Postalwrker27, on 06/11/2009, -2/+2Its not their fault you can't pay your bills. It amazes me how people can rack up such a huge bill and then be surprised when the company wants their money. Like "I...have to pay for this? What is this "money" you speak of?"
- nmpnicholas, on 06/14/2009, -0/+0Service is key in for a business, I think in the future everyone well have figured that out.
- kjctestone, on 06/11/2009, -0/+0Totally awesome.
- djm19, on 06/11/2009, -1/+0Having worked in customer service in retail for a long time, I can tell you that customers are often no saints either. Of course one always wants to be helpful. That doesnt mean I am the CEO of the company and can just correct the problems that frankly the customers most often get themselves into.
- lonewolf1222, on 06/11/2009, -2/+0http://www.youtube.com/watch?v=JuGSvika7Hk&fea ...
- Wesside, on 06/11/2009, -4/+1No offense intended here, but you can't blame everyone that works for Comcast because the tech that was booked for you came late. To be honest you're lucky he didn't just close the install saying you weren't home (happens ALL the time, and there's NOTHING that the people on the phone can do about it, we have no direct contact with techs short of text messages).
Not all of us try to screw the customer, then again I don't work directly for Comcast, just for a call center that works for them. I honestly understand that there are a lot of idiots that work either for Comcast or its affiliates (the techs etc are all outsourced same as the call centers) but when you call me to bitch and scream about why your tech is late/hasn't shown up, do you really think I'm more likely to assist or do my best to get you off my phone asap? We know you're pissed, but yelling at us proves nothing other than you can't control yourself.
The nicer you are to the people on the phone (you can be pissed off and angry, just don't yell at us please) the more likely we are to do our best to get everything worked out for you. At least in my call center. - Smokeydabear, on 06/11/2009, -8/+3I like when bill collectors call me and say, "Hi, you have a balance of $789.67, how are you going to take care of that today; check by phone or major credit card?"
Then I say. "If I pay the balance I'll have no money to live with, can I make a $50 payment monthly?"
"Let me talk to my supervisor (crackly classical music plays in the background for five minutes.)"
"We can take a payment of $50," she says, "but we can't put you on a payment plan."
"So you're telling me after it is all said and done the $50 I would give you would only take about $10 off the balance?"
"Yes. Don't you have a car you could sell? Don't you have a television set you could sell, or a job? Don't you have a family member or friend you could borrow the money from?"
"I'm sorry I just don't have $789.67 to pay you today."
This is usually the point they hang up on me. They are so nice and sweet before this point, knowing they may get some money from me, but at the point where I tell them I am not going to cut a larger slice out of my meager income to pay them, or ruin relationships by trying to borrow money I'd have a hard time paying back, they ***** hang up on me.
So ***** rude.
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