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398 Comments
- jbird32275, on 06/24/2008, -0/+182Good thing they bought Kmart (or Kmart bought them, whatever). That's just what a sinking ship needs - AN ANCHOR!
- Cancerkitty, on 06/24/2008, -1/+151Circling the drain.
- chadwalters23, on 06/24/2008, -2/+141Sears & Nobuck
- Dipster, on 06/24/2008, -2/+130"Shop Smart. Shop S-Mart..."
- intekra, on 06/24/2008, -0/+109I like how you edited your comment from 1 60Gb PS3 to 8 80gb PS3s...
- galvo, on 06/24/2008, -1/+110I love how you capitalize "That" but not "Sears". Dugg.
- inactive, on 06/24/2008, -3/+95I think the last time I went to sears That Sega Genesis add-on thing (8x or 32x or something like that) still had demo kiosks.
- KMartSheriff, on 06/24/2008, -0/+82I would.
- austenw, on 06/24/2008, -3/+84Damn $15,000 for a set of airline tickets and $18,100 for a new roof. And now he's buying a lawn mower. Spread the wealth please?
- inactive, on 06/24/2008, -2/+76LOL, Kmart is so under staffed here, you could just back up to the front door, load up and no one would probably notice or give a *****.
- chrissku, on 06/24/2008, -5/+77Sears sucks.
- wedges, on 06/24/2008, -0/+69i like that you pretended not to know it was 32x.
- TTURabble, on 06/24/2008, -4/+63I haven't stepped into a sears in 10 years.
- Suzilla, on 06/24/2008, -0/+49I'm old enough to remember when Sears would take anything back, without a receipt, no questions asked. Their customer service was really extraordinary. Sure, some people took advantage of this and would, say, buy a pair of shoes or a suit for an occasion of some sort, or a tool for a particular job, use it, then return it for a full refund. Overall, however, people tended to be honorable enough that this didn't happen often enough to hurt their bottom line and it earned them a loyal following, like this guy buying the tractor, and me, for two. (Their lifetime guarantee on all craftsman tools wasn't such a bad deal either.
Sooner or later it had to happen: management came along that saw they could increase the bottom line by decreasing their efforts to garner and retain customer goodwill -- the lifeblood of any business. And another American institution is sucked dry for its cash and the corpse is tossed out for the rest of us to pick over the bones.
So it goes ... - theeddyadams, on 06/24/2008, -1/+50I expected your account to be younger than this story. I was wrong.
- inactive, on 06/24/2008, -2/+41Hows that?
They're the first credit card company that actually will stick up for you.
Have your stuff stolen, no problem, here's a refund.
Did they charge you insurance on that car rental, here's the refund.
You didn't make that purchase, here's the refund with correspondence on the paper trail for you. - bigsteve, on 06/24/2008, -5/+44Summary: This guy has same problem over and over with ***** retail outfit. Appears to be the same problem too, seems like they're having some sort of problem with AMEX. Faceless huge corporation with non-caring phone service reps #1 blames faceless huge corporation with non-caring phone service reps #2. Why on earth didn't he get burnt once and then just take his business somewhere else? Home Depot matches advertised sale prices.
There’s an old…saying in Tennessee…I know it’s in Texas, probably in Tennessee that says Fool me once…… Shame on……Shame on you….…Fool me…Can’t get fooled again. - blackhappy, on 06/24/2008, -2/+38"eight or so"? This guy is full of ***** if he doesn't even know how many he bought.
- sstidman, on 06/24/2008, -1/+32I'm ashamed to admit it, but I used to work for Sears while I was in college. I liked working there because I worked mostly in the back, didn't have to deal with any customers, got to wear jeans to work, and even though I didn't work very hard, they thought I was a great employee. That is mostly because everyone else there sucked so incredibly bad. I would watch employees walk into the store at the beginning of their shift, clock-in, go home and then return to the store at the end of their shift to clock out. Noone ever got in trouble for that. I walked into the back one time and saw some pillows and blankets moving at the top of a tall shelving unit....it was some guy getting up from the nap he was taking while he was supposed to be working. On two separate occasions, I walked in on women getting dressed in an office that was open to everyone (one was a co-worker, the other was my boss). Nobody gave a ***** about anything. I don't understand how that company is still in business.
- inactive, on 06/24/2008, -1/+31where's the scam? And couldn't you have done this all at one location?
- jmarkgraf, on 06/24/2008, -1/+31Sears is slowly sinking because these days people want lower prices, not higher quality. Sears used to bank on quality and customer service. Lower the prices to rock bottom and you have to sacrifice both. (& it becomes a ***** place to work) From working at Sears, I've heard "What a rip off," or "That's too much for a drill" WAY more often than "Do you have a professional version of this," or any other variation on quality. People want old school qualiy, at Wal-Mart prices. Ain't gonna happen. Sears will slowly fail because it isn't walmart or kmart.
- Snakedal337, on 06/24/2008, -2/+28Don't, you might as well sign your name onto instant bankruptcy. The interest rates on those cards should be illegal.
- inactive, on 06/24/2008, -0/+26I haven't stepped out of a Sears in 10 years. Help!
- inactive, on 06/24/2008, -5/+30Sears is retarded. I ordered a combo DVD/VCR player because my wife has a lot of VHS tapes she doesn't plan on replacing anytime soon. Well, reluctantly I ordered from Sears as they had a good deal. Well, I get an email saying my order was declined until I contact them to confirm my credit card info (wtf?). So I call them, and they inform me that they had to do that because they've had problems with my apartment complex before. I said I had just moved into my apartment less than a month ago, and they said "well, it wasn't necessarily your apartment, just the complex itself."
Absolutely ridiculous. Instead of just charging my credit card to *gasp* see if the order went through FIRST, they decide to not even bother to charge my credit card at all until I call to confirm my order, because someone in my apartment complex at one time or another had a problem with Sears. Absolutely retarded. - hartley, on 06/24/2008, -1/+25They did you a favor. Be glad they canceled it.
- DrCyclops, on 06/24/2008, -0/+23Glad I'm not the only person who saw that.
- jsdratm, on 06/24/2008, -0/+23Sears is now owned by K-Mart and I think both of them have weird systems. One time I ordered some stuff online and got a duplicate shipment with the exact same items a week after the first one. I wasn't charged for 2x the amount, so it was a freebie lol. Then they actually sent me a $25 gift card because they though my shipment was late. WTF? Oh well, I guess this guy can't complain and neither can I.
- euro22, on 12/17/2008, -1/+23holy *****.
- xL0Sx, on 06/24/2008, -6/+28So you think you have a sob story? The real question you should be asking yourself is why on earth you're buying a TV you obviously can't afford when you are between jobs?
This is the true problem behind the whole system. - miriv365, on 06/24/2008, -0/+21So if they DIAF and go bankrupt..doesn't that just leave you with a broken ratchet wrench?
- inactive, on 06/24/2008, -3/+23Right now they're actually making their salaried managers to work 14 hour days, 6 days a week to "clean and reorganize" their stores. They're not allowed to hire outside contractors if they need to do things like, say, replace carpet or paint, either. A lot of managers have walked out, and so far they're grossly over budget on the whole thing. It's like the company is ran by people who actively want to sabotage the business.
The word is that they're about to get bought by Wal-Mart. So, if you have Sears stock, SELL, SELL, SELL. - PocchieTheMan, on 06/24/2008, -1/+21They can keep their Kenmore crap.
- intangible, on 06/24/2008, -1/+21And if he'd stopped at Wal-Mart, he could already have a new broken lawn-tractor by now.
- fiveprime, on 06/24/2008, -1/+21Somehow Kmart bought Sears.
Kmart filed for bankruptcy and did away with their old stock. Then they issued new stock. And then they bought Sears. I have yet to figure out how they were allowed to do this...
I only know because I had a friend who's mother worked at the Kmart corporate HQ in Troy, MI at the time all of this was happening. She lost most of her retirement savings when Kmart filed for bankruptcy - which sucked. - briansearles, on 06/24/2008, -1/+20Scalper.
... damn I wish I was in on that. - inactive, on 06/24/2008, -0/+19I'm sorry for your loss.
- Xihix, on 06/24/2008, -46/+64Sears and Kmart (same company) are idiots. Seriously, back in November to December last year, Kmart was running a 20% off just about everything, and at the same time, this gift card deal where you'd get an extra $10 for every $50 gift card you'd get. Through a series of scamming and visiting every Kmart within the 50 mile range of Atlanta, me and my brother were able to score like eight or so 80 gb PS3's for $300 each, which we sold for great profit. Good times.
- dafunkmonster, on 06/24/2008, -2/+20Having worked at Sears, all management cares about is credit applications. They base their entire business model off of loss prevention and credit. It's a failed business model. I hope they crash and burn. Those ***** paid me minimum wage for 40 hours, after I proved that I had worked 80 hours. I submitted those hours three times, and each time they got "lost".
So, ***** them. I hope they collectively choke to death on a dick. - LinkGCN4, on 06/24/2008, -1/+19I stop by Sears if I have to take a *****. Nobody ever goes there, so the bathrooms are spotless. It's my own little paradise.
- BinaryDelt, on 06/24/2008, -1/+18Most of my experiences with customer service lines make me lose faith in humanity. I think we've all been where this guy is.
- KMartSheriff, on 06/24/2008, -0/+17There are none. I would know.
- beersnob, on 06/24/2008, -0/+16I don't like Sears or Home Depot, but if he had stopped at one of the 3 Home Depots that he passed to get to Sears, he would have already had his new tractor broken in by now!
- blackhappy, on 06/24/2008, -4/+20"at least three" again your full of ***** for not knowing how many you picked up. Either admit you a lying sack of ***** or just shut the hell up.
- btattersall, on 06/25/2008, -0/+16HONESTY IS PARAMOUNT TO THE INTERNETS
- inactive, on 06/24/2008, -4/+20Dying. Not die-ing. Theres a check spelling button there for a reason.
- koreaski, on 06/24/2008, -2/+18the leaders of JC Penny's are giddy at this news.
- harlowsmonkeys, on 06/24/2008, -0/+16You are a little confused over what they meant, I'm afraid. I believe they meant that they had problems with fraudulent orders from your apartment complex. E.g., someone using stolen credit cards had the goods delivered to an address at your apartment complex, or something like that.
Hence, they aren't taking orders shipped to that complex without checking first to make sure the order is legit. - iDiggIt42, on 06/25/2008, -1/+16...how is it that you guys always have the most appropriate usernames...
- blackinthmiddle, on 06/24/2008, -0/+15They're making money.
The reason why they don't give a ***** is because the vast majority of their money is made due to credit card interest, not on the mark up from selling products. So when they kept saying, "Your Amex card is declined", they probably wanted him to say, "Oh, let me try my Sears card instead." Since he didn't, they had little interest in him.
The last time I dared step in there was to buy a portable table saw. I didn't know where the tool department was and tried making eye contact with a girl who was folding clothes. When she looked up and saw me, she quickly looked away. I went up to her anyway and said, "Excuse me, do you know where the tool department is?" You should have seen the pained look on her face! She spoke almost no English and was pointing in every direction when I finally asked someone else.
When I got to the tool department, the saw I was interested in was on display, but appeared to be in a few pieces. Not being able to put it together, I tracked someone down (took about ten minutes) and he said, "Oh, it's easy." After about five minutes, he finally gave up. I promptly walked out, went to home depot and bought the saw which I believed to be better anyway, even though it was slightly more expensive. -
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