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98 Comments
- leerayIG88, on 08/05/2008, -2/+37The article picture reminds me of a skinnier version of Art Vandelay
- speakafreaka, on 08/06/2008, -6/+34If you believe that, then "leaking" this email worked.
This is a half assed apology, it wasn't public, so they can't be held liable for it.. It's another reason why thier PR/marketing department is lightyears ahead of anyone else in the IT industry.
They completely shut out users and wouldnt admit there was an issue with the Nvidia drivers debarcle a year ago. The reason they've handled this differently with MobileMe is because they're banking on it being the next revolution. And if they get it right, it definately will be. - groof, on 08/06/2008, -2/+20I can't believe the amount of fanboys who are digging down seemingly legitimate comments just because they might be questioning something Apple did.
Give it a rest. Apple does a lot of cool *****, but they are capable of mistakes too. - Aaronontheweb, on 08/05/2008, -18/+36Microsoft would be thrilled if their failures were limited to the extent and scale of MobileMe.
- vault, on 08/05/2008, -1/+17It's a pretty safe bet no one at Apple is going to be wondering "Steve who?"
- steveoco, on 08/06/2008, -4/+15Well Eddy Cue has quite a lot on his plate...
- expert01, on 08/06/2008, -1/+11Won't find any company admit they made a mistake, learn from it, and make it right...
hmmm...
Didn't Digg do that a little while back?
Something about an HD-DVD encryption key? - digitaldivinci, on 08/06/2008, -0/+8Saying any one person is responsible is ignorant.
- expert01, on 08/06/2008, -1/+9"Who the ***** is this Steve guy, and why the hell is he spamming me about his website?"
(Someday, my internet non-friends, I shall send that message to him from one of his employee's accounts) - ericdano, on 08/06/2008, -7/+14Man, I wish I worked at Apple.
- luminousnerd, on 08/05/2008, -9/+15Perhaps you're not familiar with Apple and how things work, but Steve Jobs is more than just "corporate". Nearly everyone who works for Apple holds a whole lot of respect for the guy, and with good reason. He's probably single-handedly responsible for the way we interact with computers today.
- Jforsyth89, on 08/06/2008, -0/+6I can't find it right now, but I remember reading an article written by a former Microsoft employee. He described facing VERY harsh criticism, along the lines of "That is the stupidest ***** idea I've ever heard" by Bill Gates and some of the other Microsoft heads while in meetings. He came to the conclusion that in some cases, the harshness helped, but in other cases it turned away smart, but weaker individuals from Microsoft.
I really wish I could find the damn thing. Some of the lines were great. - NSResponder, on 08/06/2008, -2/+8"You won't find that from any other tech company."
Well, I wouldn't go that far. I've seen many other instances of companies doing the right thing in this kind of situation.
-jcr - GiggleStick, on 08/06/2008, -3/+9You've heard of Douglas Engelbart I presume. He may not shoot rainbows out of his ass like Steve does, but he probably had a little more to do with computer-human interfaces than Steve did. There is the rounded corners thing though.
- zionKing, on 08/06/2008, -1/+6So what are you saying, a different positioning of the ***** headphone jack would prevent water damage when using the phone outside in the rain? That is ludicrous, but to assert the design decision was actually driven by a plot to foil those who talk in the rain on their iPhones is into tin foil hat territory.
Here's a tip: don't talk on any phone (except a waterproof phone) in the rain.
Duh... - Daniel591992, on 08/06/2008, -1/+5Because if you don't respect him, you're fired!
- nubious, on 08/06/2008, -2/+6I feel this shows good leadership - addressing the company as one, and letting them know they didn't perform to standard, yet re-enforcing the positives of the experience.
- inactive, on 08/06/2008, -1/+5asl?
- inactive, on 08/06/2008, -4/+7JOBS: ...you are in command now, Admiral Eddy
- FDDIcent, on 08/06/2008, -2/+5"They often take the stance that they've done it their way and that's it, like it or lump it."
That's pretty much the attitude that has made Apple the success story it is today. - Jforsyth89, on 08/06/2008, -0/+3Here we go!
" Back when I was tomev at Microsoft (1992-1994), billg managed to a large degree by bullying. Even in conversation, btw, people at Microsoft were known by their email names. I didn’t report directly to billg; but, during much of the time I was there, I worked for mikemap (Mike Maples), who reported to billg, had responsibility for all the products, and was part of the boop. Boop stood for billg plus the office of the president (real presidents didn’t last very long there). The oop consisted of steveb ( Steve Ballmer) and mikemap. Major decisions were sometimes made by the boop.
Microsoft was a fairly flat organization at that time although it already had 10,000 employees. That meant that I and the other product managers got to spend a fair amount of time either doing reviews for billg or, sometimes, bringing issues to the boop. Presenting to billg and surviving a presentation to billg were key success skills in the company. Billg rarely used postive feedback as a motivational tool; he found the stick more effective than the carrot although options, which were then skyrocketing, WERE a very effective carrot.
So you’re in there presenting your product plan to billg, steveb, and mikemap. Billg typically has his eyes closed and he’s rocking back and forth. He could be asleep; he could be thinking about something else; he could be listening intently to everything you’re saying. The trouble is all are possible and you don’t know which. Obviously, you have to present as if he were listening intently even though you know he isn’t looking at the PowerPoint slides you spent so much time on.
At some point in your presentation billg will say “that’s the dumbest ***** idea I’ve heard since I’ve been at Microsoft.” He looks like he means it. However, since you knew he was going to say this, you can’t really let it faze you. Moreover, you can’t afford to look fazed; remember: he’s a bully.
“What do you disagree with, Bill?” you ask as assertively as you can. He tells you. Maybe it’s the plan for user interface; maybe it’s the product positioning; maybe it’s the technical approach you’re taking to a problem or your evaluation of the enemy (competition). If you see that your dead wrong – you may be, he’s very smart – best to admit it immediately and move on. But, if he’s wrong – which is also often the case – then you CAN’T give in. You will be just as much blamed for doing the wrong thing because billg told you to as you will be if you did it all on your own. This is the moment of truth for a Microsoft manager.
“Bill,” you say, “I know you made a billion dollars yesterday; I know you’re on the cover of Fortune; I know you can probably code this whole application in Visual Basic over the weekend; but you’re wrong.” And you tell him why and how you know you’re right. You have to do this so you do.
You get no positive feedback. Billg looks at you coldly. “Go on,” he says. You do just that. You don’t go back and give more arguments for the point you made; you just continue. You’ve also just passed a big test – if you turn out to be right.
Some people flourished in this trial by fire atmosphere. In fact, that is exactly what billg was doing. As smart as he is, he had no way to know most of the time whether the person presenting to him was right or wrong (unless their logic was obviously confused in which case they deserved whatever happened to them). So he tested us. Since you knew you were likely to be tested on anything, you really did think long and hard about what you were doing and what you were presenting. You had to be really tough to bluff although it happened. And you worked doubly hard afterwards to make sure that what you just presented so confidently actually came to pass.
Two problems with this approach: one is that kinder and gentler people, who may be still be very smart, get stomach aches and other unpleasant symptoms when they gave to confront bullying. Microsoft lost out on some people who could have contributed but couldn’t take this kind of heat. Second problem is that the bullying gets emulated down the line. There was nothing quite as absurd as a newly-hired college graduate thinking he could be as smart or rich as billg if he could only manage to be as rude." - dcharti, on 08/06/2008, -0/+3NetShare's already been added back into the store. Turns out it was an issue with automated email systems on both ends. Now that we're all done with knee-jerk reactions over the issue, the dust settled, and there isn't a story there anymore.
The more significant issue, though, is whether AT&T's iPhone TOS has any bearing on which apps are allowed in the store. The TOS strictly forbids using an iPhone data plan for tethering data, so Apple may have no say over NetShare's ultimate fate. - derjames, on 08/06/2008, -0/+3... and don't fail me again...
- deadbaby, on 08/06/2008, -1/+4I use my iPhone in the rain all the time. Never had a problem.
- mrBitch, on 08/06/2008, -0/+3LOVE star wars references! +1
- monkeymad2, on 08/06/2008, -2/+5This whole thing reeks of a PR stunt, it seems to be written entirely for the customer. Good PR, but PR all the same...
- wilhoitm, on 08/06/2008, -2/+4I am a little afraid to ask, but did the other guy get fired?
- demizer, on 08/06/2008, -2/+4Damn you beat me to it. :(
- luminousnerd, on 08/06/2008, -0/+2Lol.
That is all. - vault, on 08/06/2008, -1/+3I sense anger.
- mrBitch, on 08/06/2008, -0/+2from that extract, it sure sounds like Bill G has a very nasty bully-like management style.
- lukas2k, on 08/06/2008, -2/+4This is a PR stunt. How come we only got this email leaked and none of the others ?
- inactive, on 08/06/2008, -2/+4jobs.apple.com
- inactive, on 08/06/2008, -0/+2grow weed?
- robbob, on 08/06/2008, -0/+2Someone got axed and poor Eddy is the new fall guy
- sturmgiest, on 08/06/2008, -5/+7Am I the only one here that thinks the amount of fanboyism here is disgusting?
- wilhoitm, on 08/06/2008, -0/+2Next Tuesday!
- Virgule, on 08/06/2008, -0/+2You mean this?
Code:09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0
opps. Here, my flinger kind of slipped.. :whistle away: - deadbaby, on 08/06/2008, -0/+2What did they say when you called them or went to the store? I had a slight yellow discoloration on my original MacBook and they fixed it no questions asked. I'm surprised they're not doing the same for you unless perhaps they have stock issues -- in which case they should just tell you that and let you know it will be fixed when they can get some stock.
- luminousnerd, on 08/06/2008, -0/+1Ask M$FT about learning? Maybe if you're after a "how not to" type of answer...
:P - inactive, on 08/06/2008, -1/+2Eddy's a great guy. I wish him the best of luck.
- subliminalurge, on 08/06/2008, -11/+12"Apple is a truly incredible company"
*****.
*****, *****, *****.
How's this for incredible? As we all know, every high end cell phone has a little water "tattle tale" or two in it, so that they can deny you warranty repair if you drop your phone in the lake. Ok, that sucks, but hey, fair enough.
The thing is, my Samsung Blackjack had that buried inside, underneath the battery cover. Want to know where the iPhone has it? Really, do you? Or would you rather just suck a little more Steve Jobs *****?
OK, you go finish sucking that *****, and I'll tell everyone else where the iPhone puts that sensor.
It's at the bottom of the ***** headphone jack! Which means, the first time you answer a phone call in the rain, it changes colors, and your warranty is void. Never mind the fact that a few drops of water won't hurt any other cell phone on the planet, let's just focus on the fact that Apple has decided that using the iPhone as a normal cell phone voids your warranty.
Let's think about this for a second.... You're out in the rain. Yeah, that sucks, but the meteorologists on the local news ***** up the forecast and there you are.... It happens.... Your phone rings and you answer it.....
Now.... Picture an iPhone. Picture it in the position you would be holding it while having a phone conversation. Where is that headphone jack? The headphone jack with the "tattletale" at the bottom of it? Oh, yeah, it's right there in pretty much the perfect position to collect raindrops.
That's fine, though... It was just a few drops, it didn't hurt the phone at all.
Until 8 months later when your phone has a common, well-known problem, and you go in for warranty service....
Guess what happens? The "genius" (lmfao) tells you that "OMFG, you have water damage! I can't do anything for you!"
Yeah....
***** Apple. They built a cell phone that can't be used as a cell phone. They intentionally designed it in a way that would let them off the hook for a huge number of warranty repairs.
***** them. I admit I bought into the hype for awhile and got one. But I need a cell phone that I can actually use, you know, like.... um....... ***** OUTSIDE!!!!
***** you Apple. ***** you Steve Jobs. And ***** you whoever the "genius" that "helped me out" was that night at the Apple Store when your defective product died and you denied me warranty service due to an intentional design flaw.
Apple sucks. - luminousnerd, on 08/06/2008, -0/+1They don't make a whole lot of mistakes in the first place, but when they do, they don't always waste time apologizing for them. They just fix them.
Regarding buggy 2.0: Well, 2.0.1 isn't really all that buggy, and I'm sure it will get much better as time goes by. Everything is buggy when it's first release, it's simply impossible to test it on the massive scale and get ALL of the bugs worked out before it's release. It's not humanly possible. Zune 1.0 was buggy too (but the difference is that it still is and almost certainly always will be).
The removal of NetShare is a little confusing, but it's not Apple's mistake. They broke the rules, AT&T specifically forbids tethering.
Regarding bugs with Leopard, first of all, there are a heck of a lot less bugs than there were with Tiger (and don't even get me started on Windows...). No, it's not PERFECT, it has some issues. They fix them as time goes by. It's still the best there is. Also, FYI, Time Machine works spectacularly without any problems whatsoever on 5 different machines for me.
Apple listens to its customer base more than any other large company in the world, I have no doubt about that. But you can't be satisfied. When they fix everything you mentioned here, you won't thank them. You'll find something else to bitch about. And that's always how it goes.
Apple listens, they do exactly what their customers tell them to do, and then people just complain more about how wrong what they did is.
People complain about me being a "fanboy" for absolutely no reason. As I told another commenter, I support Apple because they make great products and back them with nearly perfect customer care. When they stop doing that, I'll ditch them, but if that makes me a fanboy, so be it. In my opinion, being a fanboy is loads better than being a greedy little bastard who is never satisfied no matter what Apple does.
You expect inhuman things from them, but the company is made up of humans. Of course you're going to be disappointed. - luminousnerd, on 08/06/2008, -0/+1I love my iPhone, and I have tried pretty much every alternative, nothing is half as good as the iPhone.
Also, how can it be a rip-off? It is the best priced phone in its league, no one who knows anything about what they're talking about will argue that. You can't get 3G data for just $30 a month ANYWHERE else, the price of the phone is VERY reasonable compared to BlackBerries, and the features are extraordinarily advanced compared to the competition.
The App store alone makes it a very powerful, very useful device. - demizer, on 08/06/2008, -1/+2Ha ha... You were sucked in.
- MarthaDunnstock, on 08/05/2008, -3/+4Perhaps they are actually the same extent, although on a larger scale.
- doctordbx, on 08/06/2008, -1/+2"I wonder if B.Gates is so gentle with his employees"
I wonder when Steve Jobs became so gentle with his employees? Oh right, when the PR department drafted this email for him. Jobs is a control freak and an aggressive one, you only have to read the history of the Mac to work that out. - inactive, on 08/06/2008, -1/+2"The vision of MobileMe is both exciting and ambitious, and we will press on to make it a service we are all proud of by the end of this year." So- don't even think of paying for this before January.
- DVmaker, on 08/07/2008, -0/+1/ sarcasm
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