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105 Comments
- Clearz, on 10/12/2007, -9/+41You would have to be mildly retarded to pay for your music again if you lost it instead of getting it from a torrent.
@rickbar
Your analogy is flawed due to the fact that the physical matierals and shipping costs money for a book where online music costs virtualy nothing because its just a bunch of bytes. You are paying for the license to play that tune so yes you should be able to re-download it. - matrox212, on 10/12/2007, -6/+34It's about damn time.
- chris9902, on 10/12/2007, -28/+53I lost over £300 worth of music because I changed OS thinking since I bought the music I could just download it again. Emailed Apple 7 times with no response.
thank god for bittorrent is all I say. iTunes and Apple can blow it out there ass. DRM Sucks balls. - HobbesDoo, on 10/12/2007, -6/+27That's one of the reasons I don't buy music online. You're tied to listen to your music on a limited number of computers and in the case of a computer malfunction you're at the mercy of the companies and have to beg to be granted more licenses. If I buy something I want to own it and not create a dependency on the good will of Apple or Microsoft. The same applies to any DRMed goods out there: songs, ebooks. DRM is evil and so are companies enforcing it.
- schleufer, on 10/12/2007, -2/+18I still buy my music on CD. I like having a hard copy, which I call my "backup".
I use itunes to rip my CDs- and it does an excellent job. I've had problems with other CD Rippers (noise, errors, etc.) and I don't see those problems when I use itunes.
I also own an ipod, so my CDs never get used. They go in a box, into storage. - Aeron, on 10/12/2007, -10/+26Once.... If you own the song, shouldn't you be able to download it again as many times as you need to? Steam lets me re download and install games everytime I get a new computer. Itunes should do the same.
- ajwillys, on 10/12/2007, -3/+18No it's not, eMusic, actual cd's, and anything russian all work with iTunes. I have thousands of songs on iTunes and none of them came from iTunes Music Store.
- geekdreams, on 10/12/2007, -3/+18This is nothing new. They *may* let you redownload, but if you read the TOS you'll see that it's not their obligation to do so. Also, anything that's been removed or modified since your date of purchase will not be made available to you.
Anyway, you should backup everything you buy from iTMS so you don't have to go through the process of getting a regrant. Common sense. - inactive, on 10/12/2007, -8/+18Apple says to make sure you back up your music. If your CD collection bursts into flame, is it the responsibility of Best Buy to replace your music? Nope. Apple doesn't have to protect your music.
- geekdreams, on 10/12/2007, -2/+12Apple has to pay the record labels for every song downloaded, plus bandwidth costs, infrastructure and wages for the support staff who put the music back in your download queue. Why is it so incomprehensible that USERS should be responsible for backing up their own music?
- chris9902, on 10/12/2007, -16/+24hold on there.
I paid for my music, why can't I download it again?
What if my hdd failed, do you think I should have to go buy all my software again. Of course not. - geekdreams, on 10/12/2007, -3/+11Apple's deal with the record labels is that they pay for each and every download sent out to customers, even if the file was incomplete the first time or whatever. Add bandwith costs to this, and you can see why they would be reluctant to allow unlimited downloads to their customers.
- uptown, on 10/12/2007, -6/+14...what if they don't offer the song you bought anymore? That's happened to me.
- hunchback, on 10/12/2007, -5/+11Life is so too short for this kind of crap
- Sinscriven, on 10/12/2007, -2/+8You don't get it back.
It doesn't sound stupid when you use the book analogy that was mentioned near the top. Why should the bookstore have any obligation to give you a new book if it got lost in a house fire?
Apple can't be blamed, they drill it in your head that you NEED to make backups, and that you cannot get new downloads if you do lose your purchased songs. It's not any different from CDs, except that it's a self-contained backup.
No sense in making Apple pay the idiot tax when they give fair warning. Besides, backing up should be a task for all computer users that should go without saying. - geekoid, on 10/12/2007, -4/+9Steam lets you download your games to multiple computers actually, but you can only play the games on one computer at a time. Pretty good idea really. Sorry for the off-topic.
- gweedo767, on 10/12/2007, -0/+5While I do think it is a good gesture for Apple to allow people a one time re-download if something happens, I don't feel it is their responsiblity. If your dog eats your CD you just bought at the store do you think that the store is responsible to replace it for you? No, you didn't protect your investment. Personally, I back up all my photos and music to DVD ever 2-3 months (3 DVD's at the moment).
- StevoCJ, on 10/12/2007, -1/+6You can back up your music onto a second HDD, CD, DVD, whatever you like. The DRM is tied to your iTunes login, so as long as you have the file and your password, you're fine.
- wvdavis, on 10/12/2007, -0/+5Back up, back up, back up! Buy MP3s from iTunes (or any other vendor), back it up. Buy it on a CD, back it up! As anyone can plainly see by reading through this thread people have gotten different responses from Apple. Believe me I am not going to be pointing to the referenced web site begging Apple to let me get another copy of the purchased music if something happens to my hard drive.
- thund3rstruck, on 10/12/2007, -1/+6This is a very consumer friendly move and I'm impressed. If your CDs get stolen you can't get them replaced for free. I can't count the amount of times I've had to buy and rebuy CDs... Hell, I've had to re-purchase Metallica - Master of Puppets at least 5 times in the last 15 years.
- mnrosebud, on 10/12/2007, -1/+6@chozabu
No it's technically illegal. When you purchase the song on iTunes you are really purchasing the rights to that song which is embedded in the actual file. So when you lose the file you lose the rights. The same thing goes for Cd's, as soon as you do not have the hard copy, you can't have any copy. - chrisdelta, on 10/12/2007, -3/+7You also lose a lot of quality doing that.
- millixaw, on 10/12/2007, -0/+4I buy from eMusic. They let you re-download your music as many times as you want. And their files are non-DRM'd MP3s (at about 192 - 220 VBR).
- geekdreams, on 10/12/2007, -0/+4Well, only 5 of those 50 friends would be able to listen to the song at one time. The others would not be able to authorize the track, so it's pointless to share your iTMS music with that many people.
- Otto, on 10/12/2007, -2/+6"When you purchase the song on iTunes you are really purchasing the rights to that song which is embedded in the actual file."
I have no idea where the hell everybody is getting this idea, but it's not true. Read the terms closer.
When you buy a file you get... that file. That's it. They don't owe you the file again if you ***** it up somehow.
Backup your stuff, people.
BTW, if your hard drive dies, and you don't have copies of your software, then guess what, you have to buy the software again. Ain't life a bitch? - enthalpyofsleep, on 10/12/2007, -2/+6Well I think you should be able to download the songs any time you want, but you can see it in another light: when a CD gets all scratched up you can't go back to the store to get another one. Just be paranoid and back up everything :)
- pu-z, on 10/12/2007, -4/+7>if youve alredy bought it on itunes, and have a HD falure or whatever, its ok to download(the same tracks) over p2p, right?
Leagally; no. Since you, very often, not only downlod the files but uploading as well. - sheesh, on 10/12/2007, -1/+4eMusic.com has a much more friendly policy. You can re-download any of your tracks at any time. Makes it really easy to access your music from your home/work computers. iTunes should be like that.
- geekee, on 10/12/2007, -1/+4"You would have to be mildly retarded to pay for your music again if you lost it instead of getting it from a torrent."
What's midly retarded is that you need to break the law by downloading songs illegally to replace song you lost because Apple is too much of a Dick to replace songs it knows you purchased.
They put all this effort into syncing your iPod with your computer, but refuse to do the same with their store. - Tron4000, on 10/12/2007, -0/+3Otto,
Wouldn't you still be stuck with the DRM (hence the reauthorization) if you did this? - TheDeuce, on 10/12/2007, -0/+3download whenever you want to? then Apple gets to pick up the tab on the additional bandwidth for your "extra" downloads. They are letting you download your list as a favor. As it has been said before, it is your responsibility once the file resides on your computer.
- thinkdifferent, on 10/12/2007, -0/+3There is a cost associated with downloading the song... bandwidth. This puts it in the same situation as buying a physical good and the store should be under no obligation to replace it. However, there are legal ways around this:
Your homeowner/renter's insurance might replace the songs.
You should be backing up the songs anyway, so if your computer goes, you're still OK. - AdverseE, on 10/12/2007, -0/+3You are all wasting your time talking about this. There is nothing legally binding about a blogger posting a so-called response to an Apple inquiry on his website. Apple can let users redownload or not redownload purchased music and no amount of whining about rights is going to change that. People need to realize that regardless of the fact that it is digital, music downloads are a product and if you lose that product, you can't expect the store you bought it from to give you a replacement. Now I've wasted my time.
- aliguana, on 10/12/2007, -0/+3but there are services like that, subscription services where you can play music as much as you like. Except people are generally against anti-subscription, with good reason. I think that if Apple were to give everyone unlimited bandwidth to download the tracks as many times as they wanted, you would be paying $5 per track, not 99c.
- geekdreams, on 10/12/2007, -0/+3http://www.apple.com/support/itunes/musicstore/
Just e-mail with your iTMS username and explain why you need to redownload. It's not entirely automated, there are little elves working around the clock to help you if you just ask nicely. And remember to backup your music next time. - tijer, on 10/12/2007, -3/+5This is an email-message of some apple employee saying that he could make an one-time exception. The iTunes music store _might_ let you do this, if you're lucky, and pray. There is no straight-forward way to do this. When it comes, there will be a digg, until then, no digg.
Marked as inaccurate. - DrewBlood, on 10/12/2007, -0/+2@Geekdreams - can you verify you claim about Apple having to pay royalties for every DL? I work tech support for another service and that used to be the excuse they used for not allowing more DLs but eventually that reasoning sort of fell apart and we all know it was bogus now. I'd be surprised if it was more than just an industry rumor.
- pero69, on 10/12/2007, -0/+2"What's midly retarded is that you need to break the law by downloading songs illegally to replace song you lost because Apple is too much of a Dick to replace songs it knows you purchased."
or because you made the mildly retarded move of not backing your stuff up and are looking for somebody else to blame...
back your stuff people.... especially the stuff you have to pay for. it's common sense. and to all the people saying that it costs apple nothing to let you download the music again--i'll bet your cable/dsl connection lets you do all the downloading/uploading you want, however in the hosting world things aren't exactly the same. bandwidth costs money. - JefTek, on 10/12/2007, -0/+2This is one reason I actually like services like Napster/Yahoo Music/Urge. I actually had a HD die on me today, and I lost ALL of my music. To be honest I really don't care because I can just re-download all of it again from Urge.
Sometimes Renting does have it's benefits...Nothing to really lose in this circumstance. - J3Holaday, on 10/12/2007, -2/+4I agree with the book analogy. Sure the actually cost of the book isn't much for the store, but it's not like you bought an insurance policy with it.
- IAmAI, on 10/12/2007, -3/+5Time and time again online music stores are failing miserably to appeal to me, and the price of the music is the last thing that puts me off. I am going to continue buying CDs or downloading illegally until they do.
- DigDugDigger, on 10/12/2007, -0/+2I purchased a TV show and a couple of the downloads came corrupted. After a single eMail I recieved a full refund and 5 free songs.
- J3Holaday, on 10/12/2007, -0/+2It's nice to see a company that actually cares about it's customers just a little, but all my music is already on my iPod anyways. If something did happen, I could just transfer it all back to my machine using a third party app. However, I do wish they allowed you to download the content once for each of the five granted machines.
- Geevesy, on 10/12/2007, -2/+4I agree get paranoid and back it up because at least then you can't complain about it the original getting scratched
- J3Holaday, on 02/05/2008, -0/+1It's much less likely that both my mac and my ipod would fail at the same time.
- ElGstr, on 01/03/2009, -0/+1Cool.
Frank Zappa said, “There is more stupidity than hydrogen in the universe, and it has a long shelf life.â€
Racism has a long history in music. Jazz's Dirty Little Secrets: Racism And Sexism, http://www.broowaha.com/article.php?id=3954. So does sexism.
Alternate Visions Of The Musical Self, http://www.broowaha.com/article.php?id=3619
I'm Going Extinct, I'm Going Extinct. Oh, I'm Not, http://www.broowaha.com/article.php?id=4103
Listen Up: The Lives Of Quincy Jones, http://www.broowaha.com/article.php?id=3232
There's an old Sufi expression that goes "One who thinks the same way at 50 as they did at 20 has wasted 30 years of their life". - zyphbear, on 10/12/2007, -0/+1It Seems They have recently updated the support area, which is now why you can get a response back in "24 Hours" (While before you had to basically "hope" for an answer, I think I still have an email that wasn't ever answered from when they just added Windows to the support). Just search for "Lost music" (or something of the like) and make sure you give them a good reason as to why you didn't have a backup other than "I forgot". Mine was a valid reason too, I HAD backed it up, but the mini-spindle of CD-Rs I had used to back up my library was bad and I lost pretty much all data that was on those CDs. They seemed to find this to be a valid reason and granted it. Though if the song was a "Special" or is no longer available for normal purchase on iTMS, you won't be able to redownload it, aparrently they don't keep it anymore. Though I also now have an iPod (that I registered) and that may have swayed the answer.
- daypah, on 10/12/2007, -0/+1My hard drive crashed last year and I just didn't re-synch my iPod until after I'd gone through the control files (their hidden of course) and copied all the music over to the new hard drive. The file names where all screwed up but the tags were still there, so who needs to re-download? It's great that they offer it but there's easier and faster ways.
- Aslan72, on 10/12/2007, -0/+1It actually happened to me after my backup blew out (unkown to me) and I had a month and a half gap. I got the same speech about it's a 'one time thing'.
I can understand where they're coming from because if you go to a store and buy a CD and someone steals it, your house burns down, etc. you can't go back to the music store to demand another copy; you *bought* it.
But, one of the nicer things about Sony Connect, for example, is that you can download your history again. A feature like that makes it a little less necessary to maintain regular backups...
--pete - donsmith, on 10/12/2007, -0/+1I was able to download a slew of stuff that got lost when my HD died. This was about 2 years ago. My argument at the time was the HD that crashed was in my new iMac, so maybe that swayed them a bit. I had something similar happen to my on a windows machine. (I was forced to use MSN Music because iTunes didn't have what I wanted). Funny thing was they let me download everything again (a much more tedious process) but then they also let me download one more album for the album I they no longer had access to (it was a "Smith's" album). I just wish iTunes had all music.
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