What is Digg?117 Comments
- plexxer, on 10/10/2007, -4/+182It does clearly state in section 'e' of the 5th paragraph of the Apple iPhone warranty (http://www.apple.com/legal/warranty/iphone.pdf) that the warranty is void:
(e) to a product or part that has been modified to alter functionality or capability without the written permission of Apple;
So, you know, don't be an idiot. Re-flash the phone to original settings before bringing it in for warranty service. - pauldy, on 10/10/2007, -1/+150I really think this article illustrates perfectly how little brains it takes to hack your iphone now.
- KevMacLeod, on 10/10/2007, -2/+90What were you expecting them to do? How stupid can some people be...
- wild, on 10/10/2007, -5/+57Wait, so you voided your warranty and your pissed they won't fix it anyway? Hello! McFly!
- draegloth, on 10/10/2007, -1/+33I just go back to 1985 for service...
- draegloth, on 10/10/2007, -8/+39I'm outraged! I brought my Delorian in for service because the headlights were out of focus, and they said the warranty wasn't valid because it had been "hacked" and was running a Flux Capacitor. They blacklisted it against future service!
- Synthetik, on 10/10/2007, -0/+16Do you understand what disputing charges even means? It will not effect your credit rating. Plus it wouldn't even apply in this case. You can't dispute the fact that you paid for an iPhone and are unsatisfied with their warranty policy. If you were charged for a repair that they never preformed or if they double billed your card, you would be able to dispute those charges. But you can't dispute the purchase price for a product that you received.
- inactive, on 10/10/2007, -16/+31Except for the fact that he bought the iPhone legally... jackass.
- Josephtech, on 10/10/2007, -1/+15the hacking of almost any product voids the warranty. This is nothing new. How come when Apple does something annoying people act like their the only company doing it.
- Synthetik, on 10/10/2007, -1/+13Because the camera has a green tint, it's impossible to flash the phone?
- an10ae, on 10/10/2007, -0/+12I feel really bad for this guy.
Mental retardation can be so hard to deal with especially for the families. - krets, on 10/10/2007, -1/+12Apparently not.
- FriedApple, on 10/10/2007, -0/+10Buried as "This guy is a ***** idiot"
- trichecodotcom, on 10/10/2007, -1/+11Buried because this story is lame. Hack a microwave oven and then try to return it....
- Mhykol, on 10/10/2007, -0/+10Your Delorian is still under warranty? Wow, what kind of warranty plan did you get?
- sorensilk, on 10/10/2007, -0/+9Whether hacking your iPhone voids your warranty or not, it's just common sense to restore it before taking it in for service. That way you avoid this situation entirely. Use your brains people, you can do it.
- dennisbest, on 10/10/2007, -2/+10I actually saw this in my rss reader and had to visit this page to make a comment... but then I see others have beat me to it. The poster is a dumbass. Glad others have pointed that out. My faith in humanity is slightly restored.
Now I'm back to work. I have to call Adobe tech support. My pirated copy of Photoshop is acting up. - DRINKxREDxBULL, on 10/10/2007, -1/+9They talked about how to do it in the last TWIT podcast.
- Kendal, on 10/10/2007, -6/+13I see your warranty void link, and raise you a loophole!
http://manuals.info.apple.com/en/iPhone_User_Guide ...
Pages 93 - 100, Section titled 'Settings' which constitute written permission to modified to alter functionality or capability. sure it's not specific to any hack, but the warranty doesn't stipulate specification of the alteration to the written permission. Basically, the clause in the warranty isn't specific enough. - orlyfactor, on 10/10/2007, -0/+7Why are people surprised? If I hack my 360, I know sure as ***** M$ won't fix it if it breaks...
- superkendall, on 10/10/2007, -4/+10Apple blacklisting iPhones! Except that they aren't when you don't talk to a peon apple store worker!
Not nearly as exciting when you actually read what happened. - totorototoro, on 10/10/2007, -0/+5How difficult would it have been to just back up your "hacks", restore the phone to its original settings, THEN taken it in?
What a dumbass. - connieLingus, on 10/10/2007, -0/+5buried for stupidity
- residentps2, on 10/10/2007, -0/+4Well durrr?
GREAT DURRS OF HISTORY! - manbergur, on 10/10/2007, -0/+4what did you expect? "oh it looks like you have hacked into the iphone and violated the terms of the warranty agreement, and now we are gonna make less money off our lucrative deal with AT&T because of you, let me fix that camera issue for you sir"
- lancerall, on 10/10/2007, -0/+4Same thing if you mod your car and void its warranty... sure, the mod may not have caused your problem, but they can refuse to fix it because of your service agreement. Just frickin un-mod it... how hard is that?
- HappyScrappy, on 10/10/2007, -1/+5Warranty (anti-bundling) laws in the US as applied to cars say the company cannot disclaim the warranty for unauthorized modifications. They have to show the modification cause the problem.
Maybe it applies to consumer electronics too. It'd be great if someone went to court and found out. - superkendall, on 10/10/2007, -1/+5How can you tell what is really a hardware issue though, if the software has been modified? Loading your own software could affect even the drivers that handle touch input.
- racco, on 10/10/2007, -1/+4well duh!
- olp1ma, on 10/10/2007, -1/+4And you're surprised because...?
- superkendall, on 10/10/2007, -3/+6Yeah but he didn't say how he unlocked it. What if it was the hardware unlock where you had to SOLDER bits of your phone? In that case, it would seem pretty reasonable not to honor the warranty. It could be the low-level Apple store workers only knew about that method... since it was cleared up by talking to a managre (at the same store!) it seems like a non-story, except the warning to reset the phone with the original software is a good idea anyway if you've hacked the phone, so they can be sure problems are really with the phone and not a hack affecting operation of the phone (which is also entirely possible).
- brbubba, on 10/10/2007, -1/+4"(e) to a product or part that has been modified to alter functionality or capability without the written permission of Apple;"
That would include installing software or music or anything for that matter on it. It is now 100% legal to unlock any cell phone out there and if this refusal continues it's asking for a class action lawsuit. - spinchange, on 10/10/2007, -6/+9Apple ultimately replaced the phone and I think the final outcome was very fair. It's nice to hear some good news about Apple acting cool.
- uptown, on 10/10/2007, -4/+7True ... but then they intentionally hacked the software. Apple cannot open themselves up to supporting devices that have been hacked. Doing so would make their customer support a complete nightmare. The iPhone is a closed platform ... and until Apple decides to open it up to allow developers to place applications on the device, it's not unreasonable that they've taken this stance.
- KSUdesigner, on 10/10/2007, -0/+3Except this story has nothing to do with Apple reversing the unlock. This has to do with Apple considering warranties of hacked iPhones to be null and void. Apple is not wrong by taking this stance, this is the same position that nearly every company holds when it comes to servicing their products.
- orlyfactor, on 10/10/2007, -2/+5I'd hate to say this, no actually I don't hate to say it; no one cares what you think.
- JohnnyXmas, on 10/10/2007, -0/+3Your phone is not blacklisted. Just flash it back and they'll service it. They are not legally allowed to blacklist your phone. They can, however, deny you service as per their ToS.
Also, EVERYONE does this, not just Apple. Stop being a dick. - Eddible, on 10/10/2007, -0/+3I think someone needs to read articles before they speak.
- MonkeyHugger, on 10/10/2007, -0/+3"Only after asking for the manager and having several conversations with her, did they finally allow me to return it, but charged me a 10% restocking fee…"
Well what are you complaining about. He shouldn't of even got that. - indiefan, on 10/10/2007, -0/+2Actually there is precedent that they can't do that very thing. They can't claim your (annoying) lack of muffler or modified exhaust/intake caused your transmission to break.
- boredcollegekid, on 10/10/2007, -0/+2It states it in the EULA, or what ever you call it. Unfornate, but you had to expect it. That is why I don't hack stuff until the warranty is over, that way I wouldn't be able to get help on it anyway!
- uberfu, on 10/10/2007, -0/+2get it right_
All Your iPhones Are Belong to Us - uberfu, on 10/10/2007, -0/+2This is just like the laptop that guy installed Linux on and then the monitor hinge broke_ They will have to serive a physical defect - unless he opened the hing up and soddered something_
A physical device warranty is a separate item from a software warranty_ - SilentJay74, on 10/10/2007, -3/+5Installing an app should not void a hardware issue though.
- JoeSchu, on 10/10/2007, -0/+2Sure, you can unlock it, but as soon as you go out and change firmware/software, you've essentially forfeited your warranty protection. In this case, how can Apple be held accountable for the camera issue if it can't be validated that it is a manufacturing issue or a software one? I agree, Apple can't force you to run their software/firmware, nor can the re-lock the phone, but they're well within their right to refuse a modified phone for warranty service or refund. There's no protection for that in DMCA's exemption.
- superkendall, on 10/10/2007, -1/+3They let you unlock cell phones. But given that the unlock might well involved hardware modification, they don't have to honor the warranty for a modified device...
- illtempered, on 10/10/2007, -0/+2How stupid can you be? wasn't this just obvious?
- Avian00, on 10/10/2007, -0/+2Well if it's blacklisted against "future service," just go back in time!
- SantaClauz, on 10/10/2007, -0/+2The word "duh" comes to mind.
- cawpin, on 10/10/2007, -0/+2poop
-
Show 51 - 100 of 117 discussions
Digg is coming to a city (and computer) near you! Check out all the details on our 
© Digg Inc. 2009
— Content created and posted by Digg users is