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336 Comments
- eatsleeptrumpet, on 07/19/2009, -21/+491AT&T is the most innovative, up to date, reliable, fair priced cell phone service provider in the world.
The previous sentence was false. - Tehrab, on 07/19/2009, -3/+315AT&T basically loathes the idea that they have to actually do something to get us to fork over a payment.
- Tetromos, on 07/19/2009, -6/+266The moment other service providers get the iPhone, AT&T will fall apart.
- algaeturd, on 07/19/2009, -2/+202It's a shame that it took the iPhone for people to realize how much AT&T sucks. Their terms of service go something like this: You give us a ridiculous amount of money every month and we do as little as possible for you.
- xShad0w, on 07/19/2009, -12/+191***** AT&T!
- badqat, on 07/19/2009, -11/+115I'll tell anyone that will listen - AT&T is the biggest issue I have with the iPhone. I'd love to have one on Verizon, Sprint - anywhere I can actually find 3G coverage.
AT&T's 3G buildout stands in stark comparison to that of Verizon or Sprint - the formers were successful, the latter has been a disaster. - inactive, on 07/19/2009, -4/+102I really really want an iphone, but I'll never pay $100+ monthly to AT&T for ***** service, ever.
- srodolff, on 07/19/2009, -8/+97Patiently waiting for Verizon............
- HurricaneDC, on 07/19/2009, -3/+76Also, to be honest all the US cell phone companies suck.
Verizon: Best coverage (worth the price of admission IMO), but pretty weak phone selection. Plus they put their ***** OS on almost all of their phones, and cripple almost all of their phones' GPS or wifi or even the RAM (the HTC Touch Pro)
Sprint: Also a weak phone selection. Good prices though, and their service really isn't that bad. Plus you can roam for free on VZW. And their customer service is greatly improved.
T-mobile: Decent phone selection, pretty bad service from what I've heard and their 3G coverage isn't very big. Good prices though, and they have UMA which makes them way more with the times than any of these other companies.
AT&T: Great phone selections, terrible service. - ralphthemagi, on 07/19/2009, -3/+74It all depends where you are. AT&T actually has the ability to reach more people with basic coverage, in more rural places thanks the the 850MHz GSM band. Their coverage is abysmal in the Northeast (which is Verizon territory post-divestiture) and also in parts of California and Texas. In most of the flyover states, the West and the South, AT&T is actually able to provide better coverage in most cases.
The unfortunate reality is that they all suck, and 3G coverage and terms suck no matter who you are with and where you are. They all pull the same crap with bans on tethering, arbitrary 5GB bandwidth caps for 3G coverage, and $250+/GB overage chargers.
The 3G market in the US, in terms of service, is an uncompetitive landscape of *****.
I ***** hate them all. Help us 700MHz band. You're our only hope. - JasonCox, on 07/19/2009, -4/+70Saying that AT&T is a 'big steamy pile of junk' is an insult to big steaming piles of junk everywhere. Big steaming piles of junk are so much better than AT&T.
- JayClark, on 07/19/2009, -1/+60You got that backwards, unless you were trying to say that AT&T was successful, and Verizon and Sprint were not.
Former means first, latter means last. - amprather, on 07/19/2009, -7/+59Dugg for the title
- Maim, on 07/19/2009, -2/+43screw cell phones, we need to get back to the telegraph
- nogami, on 07/19/2009, -1/+39This is something us Canadians can relate to... Just imagine AT&T with even higher prices, even worse service, and you have Rogers...
- jh32488, on 07/19/2009, -5/+38the customer service is *****.
the prices are *****.
the network is *****.
im going back to tmobile and bringing my iphone with me. - Daggorath, on 07/19/2009, -2/+35Unfortunately I switched over to AT&T for the new iphone from Verizon and the service has been an abomination! Their network sucks and has dead or low spots all over Long Island which you would think would be a major enough area to have decent coverage. Their customer service sucks, noone seems to be able to do anything, bogged down by the most red tape I've ever seen at a company. Just complete FAIL, I can't wait till I can use my Iphone on Verizon.
- adamward, on 07/19/2009, -5/+38Honestly, I left Sprint because their customer service is literally offensive. If I had the power, Sprint would never be allowed to deal in mobile phones ever again. I had a phone's screen break after a week of usage (faulty wiring) and the guy at the store just shrugged at me and said "I don't know what to tell you."
That being said, I made the switch to AT&T and got an iPhone. I have great 3G coverage, pretty much everywhere in town has it for me. In my 8 months of using an iPhone I've only once had no service on a pretty remote country road.
The complaints about the visual voicemail confuse me. From the article, Techcrunch makes it seem like the iPhone's visual voicemail service has been broken for a month or so now. I haven't had one missed voicemail, I get all of my voicemails right after I miss the call and all I have to do is click on them in the visual voicemail tab and they play just fine.
I guess I'm lucky? - Dagreenman, on 07/19/2009, -0/+27They don't care. ATT will make money anyway because they have the iPhone.
- peterjmag, on 07/19/2009, -1/+27Please continue to hold STOP
An agent will be with you shortly STOP
Your estimated wait time is approximately four score and seven years STOP - lateralus, on 07/19/2009, -2/+28$70.00*
*excludes taxes and txt messages. - lawngnomesrhot, on 07/19/2009, -2/+26Well that explains my complete lack of voicemails over the past few weeks. I thought it had to do something with my 3.0 jailbreak. They're still not there for me, though. :(
I usually don't mind AT&T, but they really dropped the ball on this one. Voicemail is pretty important. - jordanlgta, on 07/19/2009, -2/+26I have traveled with much success down the Oregon Trail. STOP
We lost several to the yellow fever. STOP
I need to groom my very large mustache and clean my monocle. STOP - psunut5, on 07/19/2009, -9/+29Mine works.
- Nothlit, on 07/19/2009, -3/+23Have fun on EDGE.
- Nothlit, on 07/19/2009, -0/+19Well, AT&T *is* the American Telephone & Telegraph company...
- brutalentropy, on 07/20/2009, -0/+18@Xios117 T-Mobile uses a 3G frequency that cannot be used by the iPhone.
- TheShad0w, on 07/19/2009, -3/+21If I had to pay for my iPhone I wouldn't have one. Its as simple as that. AT&T has the most broken infrastructure I've ever seen. For the last couple of weeks not only have I not received any work Voicemails but about 60% of my SMS's are showing up blank to the receivers.
To verify that it was my phone and not the people I was messaging I sent test messages from my BlackBerry with T-Mobile and everything works fine.
To be honest. I really want a new android phone or the new Palm. I'm sick of Apple and AT&T - Ouze, on 07/19/2009, -0/+17If we go back to the telegraph, we're just going to have more of people crashing their buggies while 'graphing
- DangerCollie, on 07/19/2009, -6/+21It's not just the iPhone. Cellular service the US sucks ass in general. There's little competition, bizarre restrictions and service agreements that make credit card companies look like advocates for the unfortunate.
We should have discovered long ago that the Keynesian free market is always more efficient Reagan era economic philosophy is a giant failure. Markets need regulation to keep competition healthy and fair. The US cellular networks are what you get with almost 40 years of deregulation and disinterest by regulators.
Breaking up AT&T was a landmark economic milestone. But, like the liquid terminator, over the years they've reassembled the anti-competitive, do-nothing monolith they were of old. But credit the iPhone for finally making new generations aware of what some of old timers have known for decades. Maybe it's not too late. - pdrap, on 07/20/2009, -0/+15The spelling error made it ungrammatical. It's a tough room.
- Wilddigi, on 07/19/2009, -6/+21They all suck. I had Verizon for 10 years. More problems than AT&T. Same *****.
- blaket, on 07/19/2009, -3/+17And yet people continue to buy the iPhones by the millions. Very cool, and interesting, device but when the service is total ***** what's the point?
- Locrian, on 07/19/2009, -1/+15As does mine. I've had absolutely no problems (so far, anyway).
- TheBigBad, on 07/19/2009, -2/+16Keep in mind for every one person complaining, there are probably one hundred people that are having no problems. I've had AT&T for a few years and have had zero problems. I just got a 3GS the day they came out and have had no problems with activation, coverage, visual voicemail, calls being dropped, etc.
- 16x9, on 07/20/2009, -2/+16Not sure why you're being Dugg down. For what it's worth, I thought it was funny.
- Iwantawii, on 07/19/2009, -0/+12Unless people give AT&T a boatload of cash to keep their exclusivity..
- bingostud722, on 07/20/2009, -10/+22Seems to me none of you have ever had sprint.
ATT isn't perfect, but god damn are they way better than sprint - at least in my experience - Dou6, on 07/19/2009, -2/+14The sad part is this isn't limited to the wireless wing of AT&T, their entire business is a failure that persists via monopolies. For instance, they installed u-verse in my area, even though FIOS is nearly everywhere else in the area, basically verizon and at&t have a "gentleman's" agreement not to infringe in each others territory. AT&T drops a flyer for the service at my house, it's not even competitive. Garbage internet speeds for rediculous prices, bait and switch TV packages, screw AT&T and all their business arms. Basically the only thing they are competent at is handing over all their customer data to the government.
- inactive, on 07/19/2009, -2/+14must be all the right people.
- bruin8uclap, on 07/19/2009, -0/+11Won't you have to get a new iPhone?
- ThreeDee912, on 07/19/2009, -0/+10Still, Verizon loves to cripple things. BREW DRM-filled dumbphones, hardware deprived smartphones (HTC Touch Pro, anyone?), and now this:
http://www.engadgetmobile.com/2009/07/13/verizon-t ... - antwan09, on 07/20/2009, -0/+10less bars in more places
- Rotzooi, on 07/19/2009, -2/+11techcrunch has this down to an art.
- Bootes, on 07/20/2009, -0/+9Because the service is no worse than any other cell phone service in the US.
- HurricaneDC, on 07/19/2009, -4/+13My AT&T service costs about the same as what my VZW service cost, but VZW had better service!
I haven't had TOO many major issues with AT&T though. I get pretty good coverage through most of DC, EXCEPT for my house (which applies to all carriers... they're too cheap to build a cell phone tower around here so the folks in my area can get decent cell service). I was recently in San Francisco and found myself having good service outside except that occasionally the phone would get stuck on EDGE. I also had terrible reception inside the Academy of Sciences and the de Young museum. I was also in Santa Clara and reception was good until I got to Santa Clara University, at which point reception was random. Some areas were 5 bars with 3G, others were 3 bars with EDGE, and inside it was usually one or two bars without even GPRS.
I just want Verizon to really ramp up their LTE rollout. It'd be sick to get an "iPhone 4G" on Verizon next year once the AT&T contract finishes. - blackinthmiddle, on 07/19/2009, -2/+11Mine works, but I want to get rid of AT&T for another reason. They've set things up so that the rollover minutes are pretty much useless. Right now, I have 4100+ rollover minutes. I've had them for years, even though you can only keep a year banked at one time. So I finally decided to lower my plan from the 850 family that I have now to a 450 minute plan. My wife and I combined use about 550 minutes and the rollover would cover the overage and I'd save about $30 a month. It would still take a year for me to use up the minutes and I could raise my plan again after that.
First the lady tells me that when you change plans, your minute "zero out". I told her that I'd like to speak to her supervisor on that one as they're my friggin' minutes and there's no logical reason to take them away from me just because I change the number of minutes per month. Then she says, "Oh...wait. I don't think we have a 450 minute family plan anymore. Yeah...looks like they don't even have the 850 minute plan you have anymore. The cheapest plan is now 700 minutes...which costs the same as the 850 minute plan you're using now.
I chewed her out, but it's clear that they figured out that people would eventually try and find a way to use their rollover minutes and they did everything possible to eliminate the possibility of doing that. I told the lady that if things are the same next year when my plan is up, I'll change to Sprint. - HEAVYisSPY, on 07/20/2009, -0/+9I want this electronic letter on the first auto-gyro to Prussia!
- STPZ, on 07/19/2009, -13/+22...its not that great either
- scubachef11, on 07/20/2009, -0/+9I don't know what Rogers is, but I think 19 other Canadians just agreed with you.
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