RBI reportedly asks banks to tackle recurring customer complaints

The Economic Times reports, citing people familiar with the matter, that the Reserve Bank of India asked banks at a September meeting to identify systemic, process and operational gaps behind recurring complaints. The regulator also called for stronger complaint handling and training, the report says. More than 1.33 million complaints were received under the RBI’s ombudsman scheme in fiscal 2025, up 13.55% from the previous year.