Virgin Media O2 to cut thousands of jobs and scale back fibre upgrades

Most job losses over the next two years will come from head-office restructuring rather than customer-facing roles. The company expects to save around £300 million in staff costs and make greater use of AI; it has launched a voice agent to handle broadband fault calls. It is halting fibre upgrades beyond existing commitments as it seeks to reduce debt of more than £22 billion.