Large US and British firms report spending an average 28% of software budgets on vendor-driven changes they wouldn't choose

Reuters reported in The Straits Times that Origina’s survey put vendor-driven changes companies would not have chosen at an average 28% of large US and British firms’ software budgets. Among respondents, 95% said they had paid for an upgrade they expected to worsen outcomes, while 80% said leaving a major vendor would significantly disrupt business. The report put the most recent vendor-driven change’s average annual cost at US$12.87 million for surveyed organizations.