Report
Apple Stores reportedly rolling out a tool to scan iPhones in sealed boxes
MacRumors, citing Bloomberg's Mark Gurman, says the tool runs diagnostics to check whether a boxed phone is fully intact.
TLDR
MacRumors, citing Bloomberg's Mark Gurman, reports Apple began providing retail employees with the tool earlier in October 2026. It scans iPhones and runs diagnostics while their boxes remain sealed, allowing intact returns to go back into inventory. Gurman says employees had ordinarily opened returned boxes to verify their contents amid attempts to return boxes with missing devices, components or accessories.
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