Dialpad and Ada plan to merge, promising fewer customer-service reruns

Dialpad and Ada plan to combine their communications and AI-agent technology, with closing expected around November 12, 2026. Their pitch: less customer-service runaround. The all-share deal reportedly values Ada at about C$600 million (US$430 million), well below its US$1.2 billion valuation in 2021; the companies haven’t disclosed terms. They say existing customers will keep their current contracts, pricing and support arrangements.