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Siena plans to expand its 'Agent of Record,' combining purchase history with support and social

VentureBeat says Siena's website describes agents that can update delivery addresses, create return labels, process refunds and arrange replacements.

VentureBeatVE
1 Source, 3h ago, first seen 3h ago

TLDR

VentureBeat reports that Siena plans to expand its 'Agent of Record' to combine purchase history with support and social. It says Siena's website describes agents that can update delivery addresses, create return labels, process refunds and arrange replacements.

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1 Source, first seen 3h ago

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Combined views

1.3K

1 Source, first seen 3h ago

2 likes1 comments1 reposts

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VentureBeat@VentureBeatShouldn’t customer service AI remember you? Siena to expand 'Agent of Record' combining purchase history with support and social https://venturebeat.com/ai/shouldnt-customer-service-ai-remember-you-siena-to-expand-agent-of-record-combining-purchase-history-with-support-and-social3h
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    VentureBeat@VentureBeatShouldn’t customer service AI remember you? Siena to expand 'Agent of Record' combining purchase history with support and social https://venturebeat.com/ai/shouldnt-customer-service-ai-remember-you-siena-to-expand-agent-of-record-combining-purchase-history-with-support-and-social3h
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