Report
WhatsApp account-deletion help page exposed chatbot instruction not to recommend regulators
Redact found the instruction on an account-deletion page among 102 hidden blocks across 80 WhatsApp help pages.
TLDR
Privacy company Redact counted 102 hidden instruction blocks on 80 WhatsApp help pages, including an account-deletion note telling Meta’s support bot not to recommend regulators. A separate note restricted references to privacy laws when users mentioned legal action. WIRED reports the text was removed after it contacted Meta; a WhatsApp spokesperson blamed a bug. Redact did not test whether the bot followed the instructions.
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