Users criticized fraud detection systems for claiming they cannot sort transactions by amount, viewing the excuse as an intentional policy barrier rather than a genuine technical limit.
Based on 1 visible X reactions from 3 accounts; directional sample.
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@patio11 The fraud team already has that query saved. The "we can't sort by amount" line is a decision to make you go away, dressed up as a system limitation. @patio11 The database doesn't care about your dignity, the policy does.
(There are local fraud experts, oral fraud lore, subrosa community maintained fraud template spreadsheets, formal briefings which will say very sternly Here Are Frauds We’d Probably Catch So Don’t Do Those, etc etc.)
The decision to not just forward “sort by amount received” to the fraud department is, always and everywhere, a policy choice. https://twitter.com/duderichy/status/2076726683638321574
@patio11 The fraud team already has that query saved. The "we can't sort by amount" line is a decision to make you go away, dressed up as a system limitation. @patio11 The database doesn't care about your dignity, the policy does.
(There are local fraud experts, oral fraud lore, subrosa community maintained fraud template spreadsheets, formal briefings which will say very sternly Here Are Frauds We’d Probably Catch So Don’t Do Those, etc etc.)
The decision to not just forward “sort by amount received” to the fraud department is, always and everywhere, a policy choice. https://twitter.com/duderichy/status/2076726683638321574
Users criticized fraud detection systems for claiming they cannot sort transactions by amount, viewing the excuse as an intentional policy barrier rather than a genuine technical limit.
Based on 1 visible X reactions from 3 accounts; directional sample.
Ask a question below.
Published answers will appear here.