Reactions from ranked influencers
2 posts
Past: Customer support does support Present: Engineers do support Future: C suite does support
@shl Those at the top should always be doing support. Don't wait on that.
Reactions from the X community
@shl c suite doing support would actually fix half the roadmap priorities overnight. they'd stop shipping stuff nobody asked for real quick.
@shl once leadership handles tickets directly, product quality will finally hit the moon
@shl response time doubles at every rung on that ladder. the title changes, the hold music doesn't.
@shl Those at the top should always be doing support. Don't wait on that.