Reports describe several Face ID problems on early iPhone 18 Pro models · Digg

Reports describe several Face ID problems on early iPhone 18 Pro models

Users have reported freezes and restarts after failed authentication, setup errors, and issues with the Require Attention setting; the cause is still unclear.

3 Sources, 9h ago, first seen 9h ago

TLDR

Some early iPhone 18 Pro and Pro Max users are reporting several Face ID problems, according to 9to5Mac and MacRumors. The reports include failed authentication followed by freezes and restarts, a "Face ID is Not Available" message during setup, and behavior that appears to ignore the Require Attention setting. 9to5Mac reproduced the freeze-and-reboot behavior on one European iPhone 18 Pro. It is unclear how widespread the issues are or whether they relate to Apple's new under-display infrared camera.

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Early reports of Face ID trouble on the iPhone 18 Pro are broader than a single freeze-and-reboot bug. MacRumors says some iPhone 18 Pro and Pro Max owners have encountered failed authentication, setup errors, and settings that do not appear to behave as intended.

One reported sequence begins when Face ID fails during an action such as unlocking a locked app. The phone can then freeze and eventually restart to the lock screen. 9to5Mac says it reproduced that behavior on one European iPhone 18 Pro after similar user accounts emerged.

MacRumors also found reports of a "Face ID is Not Available" message during setup. Other forum users said their phones did not consistently honor the Require Attention for Face ID setting, which is meant to require the user to be looking at the device before it unlocks.

A new hardware arrangement, but no established cause

Apple moved Face ID's infrared camera beneath the upper-left part of the display on the iPhone 18 Pro models, a change that helps make the Dynamic Island smaller. MacRumors says it is unclear whether that hardware arrangement is connected to the reported failures. That distinction matters: the available reports identify symptoms, not a confirmed technical cause.

The scale of the issue is also unknown. MacRumors describes it as intermittent and says not every user is affected. Apple had not publicly explained the reports or announced a fix in the source material reviewed for this story. People encountering repeated restarts or setup failures should document the behavior and contact Apple Support rather than assume a particular setting change will resolve it.

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#19

3 Sources

@9to5maciPhone 18 Pro Face ID bug causing system to crash and reboot for some users https://9to5mac.com/2026/09/21/iphone-18-pro-face-id-bug-system-reboot/ by @bzamayo @9to5macA number of iPhone 18 Pro owners report their device freezes and reboots after a failed Face ID attempt. 9to5Mac has reproduced the bug on at least one European iPhone 18 Pro model. More https://9to5mac.com/iphone-18-pro-face-id-bug-system-reboot/@MacRumorsSome iPhone 18 Pro Users Experiencing Face ID Issues https://www.macrumors.com/2026/09/21/iphone-18-pro-face-id-issues/

Today's Rank

#19

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100.1K

3 Sources, first seen 9h ago

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TLDR

Featured Source

Reports describe several Face ID problems on early iPhone 18 Pro models

TLDR

A new hardware arrangement, but no established cause

Reports describe several Face ID problems on early iPhone 18 Pro models

3 Sources

Combined views

A new hardware arrangement, but no established cause

Sentiment

Summary

TLDR

A new hardware arrangement, but no established cause

Sentiment

A new hardware arrangement, but no established cause

3 Sources

Sentiment

Summary

Sentiment