Agents will use software 100X more than people.
When that happens, theres a huge need for guardrails on what the agents are doing so they don’t leak data or change the wrong information, authoritative sources of truth for them to work with, logging and auditing of what they’re doing, the ability to collaborate with people through these systems, and more.
A simple query on any given agentic task could pull in more data than a user touches in a month. As a result, there are lots of categories of software that when it goes headless that the usage and value go up substantially. Agents will end up using our CRM data, documents and corporate knowledge, analytics data, and other information far more than people ever did.
The platforms that can move toward the model of powering these headless interactions, and have a business model and technology strategy to support this, will be in the best position in the future.
Levie now uses Salesforce 5x more than at any point before.
The Box CEO @levie connected Salesforce's MCP server to Claude Code. Now he runs customer and market intelligence queries he would never have bothered pulling up by hand.
The agent removes the friction. The underlying system gets queried more, not replaced.
If you hold $CRM, the agentic era is an engagement tailwind, not a disruption risk - gated on whether the data platform handles the query load.
Why incumbents gain from agents: https://podcastalpha.substack.com/p/aaron-levie-on-ai-agents-for-cios
Source: CXOTalk - https://www.youtube.com/watch?v=ylBDQHk3BhI
