Verizon says its new AI customer service agents beat human customer satisfaction scores by 1,280 basis points
The metric represents a 12.8 percentage point increase.
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Daniel Eth (yes, Eth is my actual last name)@daniel_271828
[coming home friend high school with a C- on a test] “mom I got 7,100 basis points on my history exam”
2hViews 750Likes 18Bookmarks 0
Daniel Eth (yes, Eth is my actual last name)@daniel_271828
[coming home friend high school with a C- on a test] “mom I got 7,100 basis points on my history test”
2hViews 83Likes 3Bookmarks 0