Air India expands Salesforce AI use for customer service
The Economic Times reports that the airline is expanding its use of Salesforce's Agentforce platform to automate email resolution, passenger name changes and access to service-related information.
TLDR
Air India is expanding its use of Salesforce's Agentforce AI platform to automate customer service tasks, The Economic Times reports. These include email resolution, passenger name changes and access to service-related information. Citing Salesforce, the report says the airline has more than 30 agentic AI initiatives underway across its digital ecosystem.
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