/TECH

Company Ditches $140K Zendesk Contract for In-House PostHog Tool

@L

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8.6K

2 posts, first seen 2h ago

31 likes12 comments

Reactions from ranked influencers

2 posts

Combined views

8.6K

2 posts, first seen 2h ago

31 likes comments

8 saves

11 reposts

Sentiment

Positive64.9%35.1%Negative

Positive Read

Positive users celebrate ditching expensive Zendesk contracts for in-house PostHog tools as efficient and forward-thinking, while negative users warn it foreshadows job losses from AI automation.

Based on 23 visible X reactions from 49 accounts; directional sample.

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Reactions from the X community

JH james hawkins@james406

2:33 PM · Jul 21, 2026

@sheynk yes. we have a knowledge base as part of the product now. i think the future of support, is doing support for the _agents_ that are doing your support. receiving edge cases from tickets and turning those into company knowledge so you don't have to address them repeatedly.

PR Pro@The_Pro_Invest

2:09 PM · Jul 21, 2026

@levelsio Software co ditching another software co? Just wait until Posthog customers find out about this and ditch Posthog for in house solutions.... 😆

WU Wuki@0xWuki

7:41 AM · Jul 21, 2026

@james406 built not bought, love to see it 🤝 Just followed – looking forward to your content

DH Dennis H@authorityvortex

2:13 PM · Jul 21, 2026

@levelsio $140k for Zendesk my god, this is truly insane, no matter how many tickets.

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DK David K 🎹@DavidKPiano

11:46 AM · Jul 21, 2026

@james406 That dev deserves at least a five-figure bonus

JH james hawkins@james406

11:13 AM · Jul 21, 2026

@TheStithLord Yes!

@L @levelsio@levelsio

2:05 PM · Jul 21, 2026

624TECH

Your honor Exhibit A

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