Contact center AI faces a resolution test, SiliconANGLE reports
SiliconANGLE reports that analysts speaking to theCUBE identify knowledge management as the constraint deciding contact center AI’s return on investment.
TLDR
SiliconANGLE describes contact center AI as facing a resolution test as metrics fall out of step. The outlet reports that analysts speaking to theCUBE point to knowledge management as the constraint deciding the technology’s return on investment.
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