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TK Elevator reportedly using Microsoft tech to help technicians access decades of shared knowledge
Satya Nadella described less time searching for answers as an intended benefit, without reporting measured savings.
TLDR
On Oct. 22, 2026, Satya Nadella wrote that he heard in Cologne about TK Elevator using Microsoft technology to help service technicians access decades of shared knowledge. He said the aim was to spend less time searching for answers, but reported no measured time savings. In a reply, krishnan urged tying answers to a unit’s serial and service history and asked whether the agent knows which elevator the technician is facing.
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