Perplexity CEO Admits Error on User Promo
Perplexity CEO responds to Gergely Orosz complaint about a promo billing issue.
Gergely Orosz posted that Perplexity has delivered repeated disappointments after he once promoted the service. He referenced a promo he did without payment and linked to a negative example. CEO Aravind Srinivas replied that the company got it wrong because a reminder email did not reach one user. That user received a refund. Srinivas added that the incident does not match how the company wants to operate and that support systems are being upgraded.
You’re right @GergelyOrosz, we got this wrong. Reminder email didn’t go out to this user. He has been refunded, but this is not how we want to operate. We are upgrading our support across the board.
Perplexity, the last 6-12 months, is disappointment after disappointment. I used to be a huge advocate for the service thanks to how good it was at search. I did this promo with them (where I received no payment) for paid subscribers to get access. Then Perplexity does this 👎
Perplexity CEO Admits Error on User Promo
Perplexity CEO responds to Gergely Orosz complaint about a promo billing issue.
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2 postsPerplexity, the last 6-12 months, is disappointment after disappointment. I used to be a huge advocate for the service thanks to how good it was at search. I did this promo with them (where I received no payment) for paid subscribers to get access. Then Perplexity does this 👎
Good to hear! After 12 months of access hopefully more folks would choose to pay for the service. If nothing else, a customized email before you start charging them based on their usage would be sensible. Eg for heavyweight users informing them of the charge (and reminding…