Users criticized the Shinkansen reservation website as painful and its UX decision-making process as pathological due to choices by systems integrators.
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Amtrak's site is not nearly SFBA-standard-web-app but try comparing it to buying shinkansen tickets online sometime and, yeah, quoted tweet is accurate w/r/t that experience.
America might not have the world's best trains, but every train reservation system I've ever dealt with abroad is worse than Amtrak's.
A conversation I've had multiple times, including with Ruriko. Me: Ugh the reservation website for shinkansen is so painful. Them: Oh why would you reserve a ticket. Just buy one at the train station like a normal person. Me: I want to make sure I have a seat. Them: You will?
Partially this is downstream in Japan of systems integrators and the industrial process that hires them making UX decisions, which is as pathological as when government contractors (and the contracting process itself) make UX decisions. Partially "Well, buying in person works."
Partially this is downstream in Japan of systems integrators and the industrial process that hires them making UX decisions, which is as pathological as when government contractors (and the contracting process itself) make UX decisions. Partially "Well, buying in person works."
Amtrak's site is not nearly SFBA-standard-web-app but try comparing it to buying shinkansen tickets online sometime and, yeah, quoted tweet is accurate w/r/t that experience.
