TechnologyPNY reportedly denied an RTX 5090 warranty claim over a melted connector
VideoCardz reports that the owner used a native PSU cable and reduced the card's power limit, while a shared PNY response said only its approved cable or adapter was covered.
TLDR
VideoCardz reports that PNY rejected a warranty claim for an RTX 5090 whose 12V-2x6 connection melted at both the graphics card and power-supply ends. The owner says he used the native cable included with an ASRock ATX 3.1 PSU, did not overclock the card and had lowered its power limit. A support response shared by the owner reportedly limited coverage to a PNY-approved cable or adapter, while a separate year-old response gave another customer different guidance about native PSU cables.
PNY reportedly denied an RTX 5090 warranty claim over a melted connector
VideoCardz reports that the owner used a native PSU cable and reduced the card's power limit, while a shared PNY response said only its approved cable or adapter was covered.
TLDR
VideoCardz reports that PNY rejected a warranty claim for an RTX 5090 whose 12V-2x6 connection melted at both the graphics card and power-supply ends. The owner says he used the native cable included with an ASRock ATX 3.1 PSU, did not overclock the card and had lowered its power limit. A support response shared by the owner reportedly limited coverage to a PNY-approved cable or adapter, while a separate year-old response gave another customer different guidance about native PSU cables.
