63% of U.S. adults say AI is advancing too quickly, compared with 19% who think the pace is right, 16% who are unsure, and just 2% who think it is moving too slowly.
pewresearch Published its latest "Americans and AI 2026" report.
Only 16% of Americans now expect AI to help society over the next 20 years and 40% expect AI to hurt society over the next 20 years
24% of Americans use chatbots daily, including 12% several times a day and 4% almost constantly.
51% of U.S. adults still do not use AI chatbots at all.
42% use chatbots to search for information, making search the top use case.
38% of employed adults use chatbots for work tasks.
10% use chatbots for emotional support or advice, while 4% use them for companionship.
ChatGPT dominates chatbot adoption, with 44% of U.S. adults reporting use.
Gemini follows at 24%, then Copilot at 17%, Meta AI at 14%, Grok at 8%, Claude at 6%, and Character[.]ai at 3%.
Adults under 50 are about twice as likely as older adults to use ChatGPT, at 57% versus 28%.
30% say chatbots help their productivity, while only 5% say they hurt it.
28% say chatbots help them stay informed, while only 5% say they hurt that.
60% of U.S. adults read AI search summaries, meaning AI is now shaping information intake even for people who may not actively use chatbots.
