Five9’s Humantic keeps humans in the loop, SiliconANGLE reports
SiliconANGLE says Five9 is building Humantic contact centers instead of pursuing full automation.
TLDR
SiliconANGLE describes Humantic as Five9’s approach to keeping humans in the loop at contact centers. According to the outlet, CEO Amit Mathradas called Humantic the company’s answer to full automation while speaking with theCUBE at the AI ROI in Contact Center Summit.
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