Cisco is turning contact centers into ‘context centers,’ SiliconANGLE reports
SiliconANGLE says Cisco VP Vinod Muthukrishnan discussed the shift with theCUBE at the AI ROI in Contact Center Summit.
TLDR
SiliconANGLE’s report on Webex CX highlights Cisco’s move toward “context centers.” The outlet reports that Cisco VP Vinod Muthukrishnan told theCUBE the “context center” is replacing the contact center.
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