PYMNTS says 56 million shoppers abandoned carts in August 2026 over payment choice
PYMNTS says 26 million abandoned carts trace back to a missing digital wallet. It also describes the controls consumers want before letting an AI agent spend.
TLDR
PYMNTS reported on September 10, 2026, that 56 million people abandoned carts the previous month because they couldn't pay the way they wanted. It said 43% of those shoppers expected to hand a wallet to an AI agent within two years. The report, The Hidden Cost of Checkout Gaps from PYMNTS Intelligence and PayPal Open, also links 26 million abandoned carts to a missing digital wallet.
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