HubSpot Reverses AI Customer Data Plan After Backlash

Facing a Revolt, HubSpot Reverses Decision to Use Customer Data For AI FeatureHubSpot last week triggered a firestorm among customers after announcing a plan to use some of the data they store with HubSpot’s customer relationship management app to power a forthcoming AI-powered feature.While HubSpot reversed course four days later, the episode shows how sensitive...3h agoThe Information

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Amir Efrati@amirTECH

Software customers are sensitive about AI swallowing their proprietary data. They're watching their software providers like a hawk🦅 HubSpot just found out https://x.com/amir/status/2074589279901433909/photo/1

HubSpot Reverses AI Customer Data Plan After Backlash

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