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9.5K
3 posts, first seen 6h ago
Positive users praise Cresta's AI training simulator for elevating customer agent interactions, while negative users criticize it as a euphemism for layoffs and halved pay via AI output reviews.
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@rohanpaul_ai @cresta $500B becomes $50B. humans reviewing ai outputs all day at half pay, called 'training' to make layoffs sound like evolution
@Scobleizer @cresta What did I just watch? Agents are taking real world business like interactions to another level. Unreal
The ~$500B call center industry will be disrupted twice: first by AI agents serving customers, then by AI agents training humans. @cresta just launched a training simulator to let contact-center agents rehearse hard customer calls before customers ever hear them. Managers can build scenarios from prompts, rather than waiting weeks for vendor-built scripts. Cresta turns that instruction into an AI simulated customer who respond dynamically to what the human-agent says, push back on weak answers, show frustration when presented with generic answers, and escalate if an agent loses control of the conversation.
Team mode for AI agents is the shift. Cresta makes that feel real in daily work. @cresta https://twitter.com/cresta/status/2075206570225414290
Positive users praise Cresta's AI training simulator for elevating customer agent interactions, while negative users criticize it as a euphemism for layoffs and halved pay via AI output reviews.
Based on 2 visible X reactions from 3 accounts; directional sample.
Ask a question below.
Published answers will appear here.