SiliconANGLE describes Zoom’s ‘Conversation to Completion’ for contact center AI
SiliconANGLE frames the approach as Zoom’s answer to containment metrics, drawing on a summit discussion with theCUBE.
TLDR
SiliconANGLE describes Zoom’s Conversation to Completion as a way to move contact centers beyond containment. Speakers discussing it with theCUBE at a summit presented it as an answer to containment metrics, according to the outlet.
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