Third party (TP): They kept telling me “We’re sorry. This almost never happens.” Me: Second part is true as it goes, relative to total number of customers. TP: But why say that when it actually did happen to me. Me: Cheap way to mollify you. Many similarly situated customers…
Me: Could be fibbing. Ruriko: Clearly they cannot lie at scale. Me: Contingent on being in the small percentage of customers with rare problems the likelihood that an offered resolution is confabulated is actually fairly high. Hence, paper. Ruriko: This is madness. Me: I know.
But some employees and companies generalize from “The weather is out of our control” to “The consequences of weather are out of our control.” This is self-evidently absurd. We all exist in a world which has weather; you can plan for it.