Direct text feedback replaces indirect screen recording analysis
Improving a product with a chat interface is so much easier than a website. With a website, you're stuck watching screen recordings and guessing what users wanted. With a chat interface, they literally tell you in English what they want your product to do.
Many users praised chat interfaces over websites for product feedback because they reduce guesswork and enable direct user actions, while others objected that the approach burdens users with design work or lacks novelty.
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Improving a product with a chat interface is so much easier than a website. With a website, you're stuck watching screen recordings and guessing what users wanted. With a chat interface, they literally tell you in English what they want your product to do.
@snowmaker Must have been so hard for the http://Google.com team to keep the website consistent for decades
@snowmaker but this assumes users know and can express what they want, which is arguably harder than navigating a "well interfaced" website.
@snowmaker @ycombinator We are doing it with voice, even easier!
@snowmaker figuring out what they wanted it to do is much easier but getting the product to do that accurately in a wide range of scenarios without regressing on all the other things is hard
@snowmaker I encourage my clients to go with chat-first and also add liquid interface, so they they the chat what they want, the model create their visualization of their preference using the design system of the company.
Hyper-personalization on software is coming.
@snowmaker 100%. The best is when they try the UI first, and then fallback to just using the AI chat to do the action instead. Easy learnings
@snowmaker @ycombinator Definitely feels like the era of beautiful UIs (for B2B use cases) is over. Just do the job
@snowmaker suddenly it makes sense why YC keeps funding retarded companies
@snowmaker @ycombinator Agree!!
@snowmaker facts, direct user feedback is pure alpha
@snowmaker Totally agree with this. A simple chat interface is so much better.
@snowmaker Definitely but collecting the feedbacks only won't eventually help if you're unable to sort the feedback data properly. Since users won't always express their thoughts the same way, product needs to plan for how to streamline the analysis else precious time will be wasted.
@snowmaker yeah this is real. only catch is they ask for the fix they pictured, not the problem itself
@snowmaker True, but they tell you what they think they want. The gap between that and what they actually need didn't go away, it just moved.
@snowmaker @ycombinator Or Spanish!
@snowmaker @ycombinator Just wait until you try screen recordings. Almost all prompting that involves visual modifications should use that paradigm
@snowmaker Exactly. A few months ago I implemented an agent help chat screen to figure out what exactly my customers are trying to do. They are all paid customers so no brainer economically.
@snowmaker Agreed, it’s a great data source too, we even added a tool to send direct feedback :)
@snowmaker @ycombinator Feels like you could simply. Have an agent check your logs every hour and put up PRs to add / fix whatever users want.
Perhaps having other agents pick ones to accept. Depending how much you’re comfortable having agents drive feature choices
