Many users praised a VC firm replacing Salesforce with a custom AI-integrated CRM as a smart move against overpriced software, while others doubted the savings due to hidden maintenance and support burdens.
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bill to zero” because nobody maintains or updates or even patches this software and it’s probably running on sunlight doesn’t have any cost. When people say this it’s an immediate red flag. Best case you have outsourced it to overseas engineers that cost 5% maybe 10% of it but it’s not zero. Usually the problem is that you didn’t need Salesforce to begin with because you didn’t replicate all the features clearly you just needed a core set of features you could develop yourself hence why did you select salesforce in the first place. Either or it’s just bad.
@jasonlk @HarryStebbings This is the way, headless backend and allowing you to run a custom/generative front end (much easier to maintain and tweak). Value is still there in the back end if they expose the right tools over MCP. Trad software value is not in the wireframe.
@HarryStebbings Definitely not the norm. Vibe coded software is still a piece of software that requires maintenance, development, and support. Not every company or team can afford that kind of resource investment.
@HarryStebbings Either you're lying or you have no effin clue what you are talking about. What are your agents running on - hot air and a smile?
@HarryStebbings couldn't have happened to more deserving software product. Salesforce is an abomination
@HarryStebbings We’ve done the same for @AskOrth - no brainer.
"We replaced Salesforce with a vibe-coded CRM built for our own workflows. The custom system integrated our AI agents more effectively, worked better for the team, and made Salesforce unnecessary. That decision cut a $600,000 annual software bill to zero." Is this an anomaly or the start of a much larger trend @chamath @Avishai_ab @jasonlk @benioff
@HarryStebbings Great for 0.1% of world that can maintain it, build all integrations necessary, and manage all issues that come up for it They will love it Until the guy that built it quits Run Salesforce partially headless instead Enough of the performative AI crap
Many users praised a VC firm replacing Salesforce with a custom AI-integrated CRM as a smart move against overpriced software, while others doubted the savings due to hidden maintenance and support burdens.
Based on 15 visible X reactions from 26 accounts; directional sample.
Ask a question below.
Published answers will appear here.