Almost half of merchants won't hand pricing to AI agents, PYMNTS says
PYMNTS also reports that 41% of merchants won't let an AI agent lead a customer to a competitor—a boundary beyond whether agents can complete checkout on their own.
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PYMNTS@pymntsEveryone's asking whether an AI agent can check out on its own. Merchants have moved on to a better question: do we want it to? Almost half say pricing is the one thing they'll never hand over, and 41% won't let an agent walk a customer to a competitor. Read the Agentic…
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