TechnologyAI voice disclosure in customer-service calls
TechCrunch reports that ElevenLabs’ CEO thinks businesses should probably tell callers when they’re hearing AI—at least until people expect to get a machine.
TLDR
ElevenLabs provides the AI voice on many customer-service calls, TechCrunch reports. Its CEO told the outlet businesses should probably disclose that to callers, at least until getting a machine is what everyone expects. TechCrunch also describes the company as reportedly valued at $22 billion.
AI voice disclosure in customer-service calls
TechCrunch reports that ElevenLabs’ CEO thinks businesses should probably tell callers when they’re hearing AI—at least until people expect to get a machine.
TLDR
ElevenLabs provides the AI voice on many customer-service calls, TechCrunch reports. Its CEO told the outlet businesses should probably disclose that to callers, at least until getting a machine is what everyone expects. TechCrunch also describes the company as reportedly valued at $22 billion.