You know what would be incredible: If I can use ChatGPT Live to find and call customer support numbers, navigate those awful automated phone trees, and connect me to a human agent. It could also talk to the human agent but maybe that's stepping over the line 馃槄
I tried this with YouTube Support and it was incredible
Users are excited about ChatGPT automating customer support calls and phone trees because it could replace long hold times with capable AI that understands requests like billing disputes.
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@petergyang The dream. 45 minutes on hold replaced by an AI that actually understands "press 3 for billing disputes." The human agent handoff is the tricky part but the phone tree problem alone would be worth paying for.
I tried this with YouTube Support and it was incredible
@petergyang If all customer-support AI agents were at ChatGPT Live鈥檚 level, I wouldn鈥檛 mind using them.
@petergyang That would be epic.
You know what would be incredible: If I can use ChatGPT Live to find and call customer support numbers, navigate those awful automated phone trees, and connect me to a human agent. It could also talk to the human agent but maybe that's stepping over the line 馃槄
Users are excited about ChatGPT automating customer support calls and phone trees because it could replace long hold times with capable AI that understands requests like billing disputes.
Based on 4 visible X reactions from 6 accounts; directional sample.
Ask a question below.
Published answers will appear here.
