Salesforce introduces Koa, an AI model family for CRM work
Built on NVIDIA Nemotron, Koa is entering selected customer pilots. Salesforce says it trained the models on synthetic scenarios without customer data.
Salesforce’s Koa models are designed to reason through customer relationship management tasks in Agentforce. Their training uses synthetic business scenarios across more than 14 industries, according to Salesforce. The company says Koa is deployed internally and available to selected pilot customers, with general availability in U.S. regions targeted for winter 2026.